Just installed, but telling me trial has expired???

I just installed the trial program and when I went to try and use it, I received an error message that says that the trial has expired and I must pay $495.00 to use.

Trial mode expires prematurely
http://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html

Similar Messages

  • I downloaded trial version of PS CC and then subscribed to the cloud package including PS and Lr. I cannot open PS, just keep telling me that trial has expired. Any suggetions?

    Can any one help?
    I have subscribed to the cloud package including Ps and Lr after previously downloading the Ps CC trial.
    Cannot open up a newly downloaded Ps, just keeps saying that my trial has expired.
    I have looked online for help but just keep going around in circles.

    Hi gavinjpriest,
    You can license the trial version software with your Adobe ID and activate the software.
    The subscription is linked to your Adobe ID.
    Regards,
    Rave

  • My Acrobat 8 Pro is failing to print to a pdf from multiple software.  I get an error message that a repair fixes but only for a little while.  Pretty soon the trial version of 9 that I installed pops up telling me it has expired but it would take me to a

    My Acrobat 8 Pro is failing to print to a pdf from multiple software.  I get an error message that a repair fixes but only for a little while.  Pretty soon the trial version of 9 that I installed pops up telling me it has expired but it would take me to a way to buy a valid serial number and then 8 stops working again.  I’d be happy if the 8 I paid for worked right or I could get 9 for a small cost but I cannot afford $450 or $20/month.  I need a permanent solution that I should be already paid for with 8 pro.

    After multiple repair procedures with reboot in AA8 I was eventually able to restore the printing to pdf function from various software.  However I have again lost my Acrobat tab in Outlook 2007.  I need that back, but today an even bigger problem arose.  AA8 has stopped printing to fax.  It faxes a blank page.  The only fax printing option is “Microsoft Shared Fax Driver”.  My fax software is “Windows Fax and Scan” and it was working fine just a couple weeks ago.  My OS is Windows 7 Professional.
    I have tried doing the updates you referred to but I get error messages like these:
    “No qualifying products found to apply this update, or update has been already applied”
    or
    “The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing , or the upgrade patch may update a different version of the program.  Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.”

  • I just dowloaded the trial of elements 11 two days ago, but it says that trial has expired.

    I just dowloaded the trial of elements 11 two days ago, but it says that trial has expired.

    I don't think there is much you can do about it, but here's a help document that might explain why it happened.
    Trial mode expires prematurely
    http://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html

  • I have downloaded and installed creative cloud yesterday and wanted to use the free trial first, but when I go to open photoshop it says my trial has expired

    This is a totally new account, and I dont understand why my trial has expired when its a new account.

    NOthing you can do. Sometimes this happens - technical glitches on your system or attempts at tampering. It can't be fixed. You have to buy the software or try tomrun the trial on another machine.
    Mylenium

  • I downloaded the 30 day trial 22 hours ago, but now InDesign says my trial has expired?

    I downloaded the 30 day trial for InDesign, Acrobat and Encoder on my new MacBook less than 24 hours ago, but when I tried to open InDesign just now, it said that my trial has expired. It worked perfectly this morning. Is there something I need to do to carry on with my 30 day trial before having to purchase?

    Hi olgajardine,
    I certainly understand your situation, however, unfortunately, we have no way of resetting a trial time.
    Sometimes anti-virus or security software can interfere with the trial time. In order to get out of this situation I would like to make some possible suggestions.
    You can try to install it on a different computer if you have a spare machine.
    You can sign up for Creative Cloud and it is possible to cancel without penalty or charges within the first 30 days. You can get the full refund for the same as per subscriptions terms. for more info.check the below mentioned link.
    Link : Adobe - Subscription Terms
    Thanks,
    Atul Saini

  • I bought Photoshop Elements but it tells my trial has expired !

    I just bought Photoshop Elements 12.  I installed it but had to reinstall it.  Now I am unable to use the Editor because it says Your trial has expired !!!

    Hi,
    What operating system are you running on?
    When you installed it the second time, did you enter the serial number and logged in with your Adobe ID?
    Do not log out as this deactivates that installation in Elements 12.
    Brian

  • Creative cloud software says my free trial has expired, but I have a paid subscription

    my creative cloud software says my free trial has expired, but I have a paid subscription and money was taken out of my account so I know it is paid. help!

    My problem with Adobe's recognition of my Adobe ID was solved by the chat support. The file "host" was changed, so that Adobe products no longer was blocked. Try the chat.
    With Kindly Regards
    Palle Tørnqvist
    Den 08/04/2013 kl. 14.10 skrev TimmyC123456 <[email protected]>:
    Re: creative cloud software says my free trial has expired, but I have a paid subscription
    created by TimmyC123456 in Adobe Creative Cloud - View the full discussion
    I'm having the same problem. Subscribed to Creative Cloud. All the apps showing as 'Try' rather than the 'Download' buttons that apepar on a colleagues machine (who subscribed a few months ago). When I load the trial of Indesign, if I select 'licence software' - no space to put Adobe ID, only serial number which I don't have with the Creative Cloud membership.
    Tried everything that has been suggested. Updated everything in Adobe App' Manager. Gone back to open Indesign - still just has boxes for serial number.
    Please sort this out Adobe. I've wasted half a day trying to install on my machine and still have the rest of the studio to do.
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5215835#5215835
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  • I purchased adobe acrobat but every time I try to open it I get a message saying trial has expired

    I purchased adobe acrobat but every time I try to open it I get a message saying trial has expired.
    Acrobate downloaded successfully.  no problem there.  but it won't open.  only gives me the error message that trial has expired and do I want to buy it.  i already bought it so...  i'm stuck.  I have tried shutting everything down and starting again (twice) still the same error.  tried re-downloading. no help.  any ideas?

    Is it giving you any option to sign in or license this software. If yes click on sign in/License this software to proceed further and activate it. If it is perpetual license activate by entering your serial key and signing in and if it is a subscription then just sign in with your Adobe it an dit will get activated.

  • My Adobe trial for Photoshop Elements 10 for the Mac was over and I wanted to buy the application. The screen message was "Your trial has expired...but the fun doesn't have to end! Buy now to continue using Photoshop Elements 10 without having to download

    My Adobe trial for Photoshop Elements 10 for the Mac was over and I wanted to buy the application. The screen message was "Your trial has expired...but the fun doesn't have to end! Buy now to continue using Photoshop Elements 10 without having to download or re-install. " and then the button "Buy Now". When I hit the Buy Now button I am put in a field to buy Photoshop Elements 13, with no way to change to Elements 10. I do not want to go through the hassle of reinstalling etc. In fairness, it's been over a month since making the decision to buy. Still, I consider this a nightmare. Any ideas on how to buy the app I've got withou having to purchase a whole new one? Thanks.
    If worse comes to worse, will I need to uninstall the trial if I buy a new version? Can I use part of it lime download assistant?

    Adobe does not sell older versions of their software.  If you wish to purchase an older version you will have to find and take your chances with a third party vendor.

  • I did not keep the email with my registration for the free trial so I do not have a serial number as I have no products due to the fact that my trial has expired but I would now like to purchase a product and I cannot skip the serial number request.

    I did not keep the email with my registration for the free trial so I do not have a serial number as I have no products due to the fact that my trial has expired but I would now like to purchase a product and I cannot skip the serial number request in order to buy the product it's so irritating I'm about to just do a different product altogether... anyone know how to get or bypass the serial number request?

    You must first make the purchase, then you will receive the serial number you are asking about.  YOu do not acquire the serial number thru the software.  You acquire it thru the purchase, possibly via a follow-up confirmation  email.

  • Hi, my trial version of Lightroom 5 has recently expired and I have now fully bought it. I have uploaded the CD onto my Mac, but when I open the Lightroom application again, it still says the trial has expired. Does anybody know how I can update it so I c

    Hi, my trial version of Lightroom 5 has recently expired and I have now fully bought it. I have uploaded the CD onto my Mac, but when I open the Lightroom application again, it still says the trial has expired. Does anybody know how I can update it so I can finally use it again? I really appreciate any help!! Thank you!

    Joanne please remove your current installation of Photoshop Lightroom using the uninstallers located in the Applications/Utilities/Adobe Installers.
    You will then want to download Adobe Photoshop Lightroom 5.7.1 from Adobe - Lightroom : For Macintosh.  The update contains the entire application.  Photoshop Lightroom can not be installed through the Adobe Creative Cloud Desktop application and still be licensed with a serial number.

  • I have purchased Photoshop Elements 12 but it is now saying my trial has expired?

    Exactly 1 year ago I did in fact purchase Photoshop Elements 12 but now when I try to open it, it says that my "trial has expired." This was NOT a trial version, it is a purchased version. How do I access the product I bought now?

    Moving this discussion to the Downloading, Installing, Setting Up forum.
    Bekkilindsey do you receive any specific error messages when you attempt to install Photoshop Elements 12?  I would also recommend reviewing Troubleshoot installation | Photoshop Elements | Mac OS.

  • Keep getting message that trial has expired, but I have a subscription

    I cannot access AI.  I keep getting a message that my trial has expired, but I have a subscription to creative cloud.  I tried to uninstall AI , but then the Adobe Manager states that the app is still installed.  What can I do

    Hi awoermke,
    Considering the fact that
    1.The CC payment has transacted completely
    2. You have 20or100gb of space (CC Individual/CC Team), you can check it by clicking on the "inverted triangle" beside the logo when you sign in to www.creative.adobe.com. This space allocation indicates that you have subscripton not trial(2gb).
    Then:
    Please check for the language in which you have purchased CC.
    Say for example you have purchased CC for International English & International English wasn't selected when you installed that can also be an explanation for the product running in trial mode. We have this document on the issue.
    http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.htm l
    In case the language is fine, then
    log out & log back in of the CC Desktop App as it will update CC,
    Launch any product, click on the option of "license this software" Sign in, CC should be activated.
    Hope it works.
    Regards,
    Rajshree

  • I downloaded my free trial of Premiere yesterday, and today it's telling me my trial has expired. What happened?

    I downloaded my free trial of Premiere Pro yesterday, and today it's telling me my trial has expired. What happened?
    I had downloaded a trial a few months back, and used it just fine.  Obviously, that trial expired.
    A few days ago I received an email telling me that due to new updates, they (Adobe) was resetting my trial.
    Last night I updated the app, and started a new project.  However, today I am unable to open my project, and keep getting a notice from Adobe telling me that my 'trial has expired.'
    What gives??  Anyone had this happen to them before and know a way around it?
    Thanks!

    Thanks John!  This did help.
    I found out from the Video team at Adobe that the retrial was only valid for one day.
    Unfortunately this wasn't communicated in the offer I was given.
    Appreciate your help!

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