Just Installed CC - Apps screen won't load

I just downloaded CC, and I want to install Photoshop and Lightroom, but I can't even get the app screen to open.  It just keeps loading. I have tried restarting and accessing the downloads through the website, and the same thing happens.  It just keeps showing the circular loading icon.  Help, please!Just

I had this issue and called tech support. Here is what eventually worked for my situation.
Force Quit all the Creative Cloud apps first with Activity Monitor
Uninstall CC for desktop
Renaming AAMUpdater folder in Library>Application Support>Adobe>AAMUpdater  (put .old at end of name)
Renaming OOBE folder in Library>Application Support>Adobe>OOBE  (put .old at end of name)
Renaming Adobe Application Manager folder in User>Library>Application Support>Adobe>AdobeApplicationManager  (put .old at end of name)
Renaming OOBE folder in User>Library>Application Support>Adobe>Adobe>OOBE  (put .old at end of name)
Also deleted these folders in the process: Adobe Application Manager, Adobe Creative Cloud, OOBE ( would tell you where they were located but they are in my trash now and I am afraid if I put them back it will mess Creative Cloud up)
Running CC Cleaner: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Remove everything you do not use. I only left CS5 (still installed on my machine).
Reinstall Creative Cloud
That is what worked for me. Hope it helps. I am running OS X 10.9.5

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