Just installed new 10.8.5 update and my 15" MacBook Pro display is now turning off on it's own.
I installed the Mountain Lion OSX update today, and I saw in the notes that this update was supposed to address an issue with the retina displays just shutting off, which is a problem I have not had with my new laptop. Now mine IS shutting itself off, and no amount of button punching can turn it back on before it wants to. My MacBook Pro is a 15" build 12F45, 2.7 GHz i7, which I purchased only in August. The screen just goes black at any time, pretty much every few minutes!!! *** APPLE?!!!
I am a designer working on 2014 products, and this is a VERY crucial time for me. I am so frustrated, not only did the iOS7 update completely ruin my iPhone 4S, which has NO battery life anymore, (is it because of the LAME paralax effect always running? - plus I consider the interface intensly ugly) but now I'm going to be put out of buisiness?!!! C'mon APPLE!! I've only owned apple computers and products since 1998, and I'm thinking I may be FORCED to change now since there is an obvious and serious problem with the integrity of their OS updates as of late.
Whew, now that I've vented, is anyone else having this problem? Any idea how to fix, short of uninstalling and re-installing EVERYTHING from an old backup BEFORE this latest update?
Step 1
Reset the System Management Controller,
Step 2
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.
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I just installed last versión of iphoto and it erased my iPhoto events. Now i dont have iphoto library anymore and i only have my events in iPhone and in MobileMe gallery. How can i download and migrate events in MobileMe gallery to events in iPhoto ?
O also installed lion before and as i had filevault activated y lost my user information in timemachine. So, i have a useless backup. I only have events in iPhone ( due i didnt sync photos) and in MobileMe gallery, and i already migrate to iCloud. So?
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I installed the 829mb Apple software update on my 2011 Macbook Pro. Upon restart, it crashed. It instructed me to hold power button to shut off and then press again to restart. Same error message keeps coming up and computer won't boot to home screen.
Error message:
Panic CPU 0 caller 0xffffff800064ba7b Unable to find driver for this platform \"acpi"\\n"@/sourcecache/xnu/xnu-1699.26.8/iokit/kernel/10platform
\"acpi"\\n"@/sourcecache/xnu/xnu-1699.26.8/iokit/kernel/10platformexpert.cpl:150 4
Debugger called panic
Kernal uuid a8ed611fb0f-3729-8392-e7a32c5e7d74
THANKS FOR ANY HELP.
ROBBBoot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.
When the Mac OS X Utilities screen appears, follow the prompts to reinstall the Mac OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac didn’t ship with Lion, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.
Don't install the Thunderbolt update -- it's defective. -
Just installed the latest iTunes software update (iOS 5.0.1) on my MacBook Pro, and the extra images i had placed on my album covers in the selected item box have disappeared, leaving just one image per track. Any ideas on how to restore would be most appreciated...
Installing an iTunes update does not remove your media or personal files.
Are the files actually missing off the computer, if so, you have a serious computer issue... not a software update issue.
Regardless, use the backup of your media and other important files to put everything back. You do have a backup, correct? -
I have optimise my system and have 16GB of ram and am only running lightroom, any ideas? I have re installed the program
An Apple Tech have helped me by mail and solve my issue. Below, the copy of the mail :
Can you try resetting the SMC on your Mac ? Please follow the instructions here:
http://support.apple.com/kb/ht3964
I have also pasted the instructions below for your convenience:
Before Resetting the SMC
Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.
Press Command + Option + Escape to force quit any application that is not responding.
Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosingSleep. Wake the computer after it has gone to sleep.
Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.
If your Mac appears to be running normally but isn't responding, force the computer to shut down by pressing and holding the power button for 10 seconds. Note: You will lose any unsaved work in any open applications.
Resetting the System Management Controller (SMC)
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
In case this does NOT work, then try this:
Shut down the computer.
Disconnect the MagSafe power adapter from the computer, if it's connected.
Remove the battery.
Press and hold the power button for 5 seconds.
Release the power button.
Reconnect the battery and MagSafe power adapter.
Press the power button to turn on the computer. -
I have ipod touch 4(8gb),iTunes said to update and restore(didn't know it had to be turned off),followed the steps and iTunes said it cant restore and error 2009.now ipod only shows connect to iTunes and wont do anything else,not even power off,please help.
Try the troubleshooting for that error code on this page : Resolve iOS update and restore errors.
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Hey
I just got a new MacBook Pro a few days ago and set it up on my home wireless network. But the Wi-Fi keeps on switching off and on randomly - literallly every 2 minutes or so - and I have to check my personal network again so I could get back online. I looked through settings and network preferences/diagnostics to make sure I set up my own network account right and all looks normal.
Why does Wi-Fi switch off/on so often and so randomly? what can I do?
Thanks in advance for the help!There is a small PRAM battery (different from the main battery) on the logic board that maintains those settings. Yours needs to be replaced. You can try to do it yourself, but I suggest you have it done at an Apple Store or another authorized service outlet.
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Brand new MacBook Pro OS X Lion turns off when iPad connected
I have a brand new MacBook Pro and I connected mt iPad to it tonight. I have connected it once before sync it when I got the MacBook. Tonight every time I tried to connect it the MacBook would turn off (poof!) When it turned on, It came up with a USB disabled as something draining too much power message. The laptop is plugged into the mains directly at the wall socket.
I tried a different cable and it causes the message or shuts off the laptop. I used the same cable in my husband's iPhone and it is working.
Is it the MacBook or the iPad? It is a 1st gen still under warranty. What should I do?
All help will be appreciated. I reset the PRAM already.
ThanksCan you run an Internet Speed Test? Reboot first and don't open any programs but Safari to perform this.
You can use any website, here's one listed below:
speakeasy.net/speedtest -
For the past month or more I've encountered what I consider to be quite a serios problem with my Macbook pro. The laptop suddenly freezes without warning, the screen turns black, while the hard drive apparently stals and the system no longer responds. The only way to resolve this issues is to restart the computer via a hard reset. After restarting, an error message box shows up asking me to report the error, which I've already done on numerous occassions. The problem occurs at a frequency of 1 every 2-3 days, sometimes more often than that. The error message that comes up is very complicated but contains some key words amongst which includes "kernel." This makes me believe that it's an issue with the video card, and was wondering how I can remediate this problem so as to get the normal function of my laptop back. If anyone can be of any help, I would greatly appreciate it.
AndreiFor the past month or more I've encountered what I consider to be quite a serios problem with my Macbook pro. The laptop suddenly freezes without warning, the screen turns black, while the hard drive apparently stals and the system no longer responds. The only way to resolve this issues is to restart the computer via a hard reset. After restarting, an error message box shows up asking me to report the error, which I've already done on numerous occassions. The problem occurs at a frequency of 1 every 2-3 days, sometimes more often than that. The error message that comes up is very complicated but contains some key words amongst which includes "kernel." This makes me believe that it's an issue with the video card, and was wondering how I can remediate this problem so as to get the normal function of my laptop back. If anyone can be of any help, I would greatly appreciate it.
Andrei -
I purchased an iphone and MacBook Pro. I have downloaded findmyiphone on my phone, and it will now locate both my phone and computer if they were to get lost. I do not know how to put the same program on my computer, so I can find my iphone if it were to get lost. Does anyone know how to activate this on the MacBook Pro?
You activate it on a Mac in System Preferences/iCloud. You manage it from www.icloud.com in the Safari browser that came on the Mac.
http://support.apple.com/kb/PH2696 -
I have a MacBook Pro 2GHz i7 early 2011, 16GB RAM, a 128GB SSD and a 500GB standard. The OS is mountain lion and a month ago my finder is very slow, when moving a file appears the color wheel, also when you send a file to the trash. When you turn it on, the finder takes a long time to be active, the other apps work perfectly. When you turn it off stays white background with the spinning wheel, but never fails to go off. Heat much m'as than before and make lots of noise sinks. Sometimes also starts with the date changed to 2008, not always.
I tried to repair disk permissions, reset pvram even I formatted from a usb and the problem continues.
Please help.First, back up all data immediately, as your boot drive might be failing.
A common cause of a slow user interface is a large set of image or video files on the Desktop with preview icons. If you have more than a dozen or so such files, move them to another folder.
Another possible cause is iCloud activity, especially Photo Stream synchronization. If applicable, uncheck all boxes in the iCloud preference pane and see whether there's an improvement.
Otherwise take the steps below when you notice the slowdown.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
Step 2
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Select the 50 or so most recent entries in the log. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message. You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long. -
Macbook pro (2013 late) suddenly turned off and won't turn on
i got my new mac yesterday and was installing some adobe software (legal) and my computer minutes later shut down the power lead has a green light. the power button does nothing and there was no hint there was anything wrong before my computer died
If your MBP is only a day old, and you purchased it from Apple, bring it back for an exchange or a refund. You have 14 days from the date of purchase to exercise this option.
Ciao. -
Just installed new update to phone 5s this morning, now its saying plug into itunes but itunes doesn't recognize device.
when the files were being extracted my pc stopped any idea of a fix?
or can i remove the update from the program files and re-download it for my phone to be functional again?Hello giz mckenna,
The article linked below details a number of steps that can help get iTunes to recognize your iPhone.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows
http://support.apple.com/en-us/TS1538
Cheers,
Allen -
I just got the new macbook pro about 2 weeks ago, it has lion. When the new mountain lion comes this summer, can i just update it on my macbook pro since it isn't so old? And if i can update it, do i have to pay, or is it a free update?
I'm in the same position, the store said they didn't know of any new release, so i bought my macbook pro to find out about mountain lion. I really hope that i'm not going to pay for the upgrade. New to apple, also last month bought my Ipad 3, really thought that Airplay would have been on my book pro, nope, waste of time.........need that update to use it. Back i the box then, get the windows 7 ultimate pro back out until then.
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I have just installed Snow Leopard 10.6.3 and want to update my Safari 4.0.4 to the latest version. However, the latest Safari version needs at least Snow Leopard 10.6.8. What can I do, please?
Go to the Apple Icon, Top Left of your Screen and Run Software Update...
Or go here > http://support.apple.com/kb/DL1399
and download and Install the 10 6 8 Combo Update...
Be sure to Restart your Mac after the Install.
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