Just installed OS Yosemite, and now I can't open Illustrator CS6. Asks me to update my Java, but I check and my Java is up to date. Please help!
Just installed OS Yosemite, and now I can't open Illustrator CS6. Asks me to update my Java, but I check and my Java is up to date. Please help!
Some people have reported reinstalling the Apple 2014-001 Java update has helped.
See thread 7 here Illustrator CC 2014 crashes on startup after Yosemite 10.10 upgrade today.
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My Ipod touch 5 just stopped working. The screen got black and now I can't use it or start it.
I have tried to charge it but it doens't start and when I tried to connect it with my computer it didn't work either.
I saw that you could hold down the "home" button and the "power" button at the same time but my home button doens't work so I can't do that.
Is there any other way I can fix it or do I have to go to an apple store?Try:
Turn on without Home/Power Button -
Hi-i changed the passcode on my 4G and now I cannot remember it - I must have it for work - can you help me reset it or at least take the passcode off?
If you have a passcode to the screen lock that you've forgotten, restore the iPhone from the computer to which the iPhone is synced. For information and instructions, see:
http://support.apple.com/kb/ht1212
If that will not work, you'll need to put the iPhone into Recovery Mode and then try the Restore again:
http://support.apple.com/kb/ht1808
Regards. -
HT1222 i forgot my passscode for my ipod 4 and now i can not open it
i forgot my passscode for my ipod touch 4th generation and now i can not open my ipod
Connect to iTunes on the computer you usually Sync with and Restore...
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808 -
I just installed the latest software update and now I can't open Mail 4.5. This is a Mini 2,1 using OSX 10.6.8.
Try re-installing the big 10.6.8 Combo...
http://support.apple.com/kb/DL1399
Repair Permissions afterwords, reboot. -
I just installed iLife on my new iMac 10.8.2 version and now I can't open my iPhoto app. It says it is damaged or incomplete. What can I do to get it back along with all of my picutures? I was told by an Apple employee at my one to one training that it was OK to install iLife to get the iDVD that I wanted. Help!
I have installed iLife a few times and because of photostream, the version on the disc must be updated. Software update usually takes care of it. It sounds like you installed an old version over a new version. I've not tried that.
You have a late 2012 machine, if you open the Mac app store from the dock, you should be able to go to the purchased tab and download/install the right version of iphoto. Honestly, you should not have used that disc on this new of mac or at least only installed iDVD & iWeb but not garageband, iphoto, and iMovie.
If the Mac App Store shows iphoto as installed already, drag the app from your applications folder to the trash and reinstall it again from the Mac App Store. That is the version you need. You may find garageband and imovie have similar problems.
good luck.
PS. your photos are in your photo folder in your home folder. don't touch those, I'm talking about the app "iphoto" in the applications folder. -
Just installed the latest update and now I can't open e mail attachments on my iPad and I phone 5s
just installed the latest update and now I can't open e mail attatchments on my I phone 5s and iPad 2
Try re-installing the big 10.6.8 Combo...
http://support.apple.com/kb/DL1399
Repair Permissions afterwords, reboot. -
HELP!! i have a ton of videos of my boys stored in iPhoto..They played fine on my old OSX system (leopard). However, I just upgraded to snow leopard and then to mountain lion and now i can't open my videos at all anymore. HELP!!
Can you tell us about one or more of the video files - what are they? QuickTime? MP4? Something else? How did you create the video files in the first place?
I do a lot of video and when I upgraded to Snow Leopard I discovered that many of the QT videos that I had created previously (via iMovie & Final Cut) would not play correctly in QuickTime X - the bizarre behavior was that QT X acted as if my video files were only audio files! I reported this to Apple at the time but never heard anything back, and there hasn't been any change in later updates to QT X.
The solution was to (re)install QuickTime 7. But first look in your Applications > Utilities folder. When you upgrade from Leopard to Snow Leopard, the installer normally moves the old QT 7 program to your Utilities folder. If it's there, try using QT 7 to play one of your video files. If QT 7 is not there, you can download and install it from here Make sure you are running at least OS X 10.6.3 before you install QT 7. It's even better if you make sure you are running 10.6.8 which was the last release of Snow Leopard. -
I have creative suite 5.5 and have recently updated my iMac to Yosemite. Now I can't open the adobe apps. I have done the suggested Java update and mac OS X Java patch update.. still no go. Can you HELP?
uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) the install using the installation files. do not migrate adobe programs.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I just updated my IOS to 7.1 and now I can't open Microsoft attachments - I used to always do it. Help - I use my iPad for work and now can't see any attachments. I've tried opening straight into other apps and just get error messages, and I the mail preview there is just a grey screen telling me the file name and size. It worked fine until I did the IOS upgrade
Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/TS1702
Delete the app and redownload.
Downloading Past Purchases from the iTunes Store, App Store and iBooks Store
http://support.apple.com/kb/ht2519
Cheers, Tom -
i downloaded newest itunes version and it would not install properly and now i can't open itunes. i have removed and reinstalled several times. i get error 7 (windows error 126) something about apple mobile device failed to start. what can i do to fix this problem besides restoring system to an earlier date
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
I just upgraded to OS X Lion and now I can't open the application Adobe ImageReady CS because PowerPC applications are no longer supported. Is there anything I can do to fix this?
There is no fix. It simply means that the software is outdated. Adobe would need to release a newer non-PPC version that supports Lion. They may have done that already, I don't know.
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How to fix EXC_BAD_ACCESS error? I just upgraded to 10.7.5 and now I can't open any MS Word documents.
I get this error message every time:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2013-05-28 02:28:42 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.3.4.130416
Crashed Module Name: Microsoft Word
Crashed Module Version: 14.3.4.130416
Crashed Module Offset: 0x00938638
Blame Module Name: Microsoft Word
Blame Module Version: 14.3.4.130416
Blame Module Offset: 0x00938638
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
I tried to remove the plist files, but it hasn't worked! Please help!What version of Microsoft Office for Mac do you have?
Pete -
I installed adobe reader XI and now I can't open pdf
I installed adobe reader XI and now I can't open pdf
I have tried opening pdf's online, from email and within my computer files.
I always get the message seen below that the application is not found. Our
workplace is running Windows XP Professional.
Thank You,
Andy Boss
[private data removed] -
I just bought an I phone and was playing Scrabble when an advertisement popped up and I tried to go back to the game and now I can't use any of my apps because whenever I touch one they shake and have an X on them. What did I do?
Relax. Nothing is wrong.
You accidentally tapped-and-held a little too long and you entered what many people call "jiggly mode" - i.e. app reorganization and deletion mode. When in this mode, you can move apps around on your various home screens, create and organize app folders, and delete apps (by tapping the X).
Exit this mode by tapping your Home Button one time.
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