Just installed OSX 10.9.4 - have browser and email issues
After updating the OS to X 10.9.4, I am now getting sporadic browser and email issues.
Email will send one message from each account, then locks up and the message is "authentication refused".
Browser will bring up an internet page or sometimes several, then will lock up and no further URLs can be accessed.
Both issues are temporarily solved by rebooting the machine - but recur almost immediately.
I am pulling my hair out. Any thoughts?
Don Hutchins
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.
Similar Messages
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Browser and email issues with OS 10.9.4
Had a problem that I thought had been solved. See thread here: Just installed OSX 10.9.4 - have browser and email issues
Now a week or so later, it's back. Same symptoms. I have followed the procedure posted by Linc Davis. Anybody have further ideas?
Don HutchinsIf you are using Safari, try going to Safari/Preferences/Advanced and set the develop menu to show. Go to the develop menu and select Empty Caches.
If that doesn't work, Safari/Reset Safari/Remove all web site data.
For Mail, try:
Do a backup.
Quit Mail.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.
Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.
Information learned from Linc Davis. Thanks to leonie for some information contained in this. -
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