Just last night when I was trying to listen to some of my songs they wouldn't play on the iphone or itunes on my computer. What can I do?

I've purchased some songs from the itune store a while back and they played fine on my iphone and my computer. Just last night I tried listening to a playlist I created and some of the songs wouldn't play. They wouldn't work in itunes on the computer or the iphone. I tried deleting the songs from my phone and re-syncing them and it didn't work. I've not tried resetting the phone completely. Not sure what I should do now. Those songs cost a bit a money and I've tried already to access the cloud to see if they were there. What should I do??

Try the troubleshooting help here.  http://www.apple.com/support/iphone/assistant/phone/
You may need to restore your iPhone.
If it won't restore, try here. http://support.apple.com/kb/ht1808
If nothing helps, you need to contact Verizon for information for an exchange or refund. This is a user to user forum, not Apple.
Apple's policy for a refund or exchange is within 14 days of purchase. Verizon's policy may be different.
Definitely try restoring .. hopefully you won't have to go through the hassle of an exchange.

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