Just logged on, all of my songs and playlists are gone

Hi, Just logged onto my account through the browser and all of my songs and playlists are gone. Even further, there's a recently played artists who I definitely did not listen to. Assuming that someone hacked my account, I changed my password. But when I looked in "Recover Playlists" there were none of my missing playlists to recover. What is happening to my account? I pay for this application. I had a dozen playlists and thousands of songs that took months to put together. Please help me recover my missing playlists and songs!  Thanks,Phoenix


It seems something is wrong.
I'd recommend you to contact support here so they can help you fix this issue.
If you receive an automated email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually answers within 24-48 hours.
Hope this helps! ♫

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