Just moved and Time Capsule shows green light but does not connect to internet?

Help! I just moved and am trying to set up my wifi network unsuccessfully. I know the Internet is working as I can get online if I plug the computer directly into the modem via Ethernet cable. I've tried disconnecting and powering down everything, reconnecting modem and Time Capsule, then turning on modem, Time Capsule, then computer, with several minutes in between. Now I have a green light on the Time Capsule but in AirPort Utility it shows and amber light for Internet and says the connection is "Disconnected".
All my software is up to date. What do you think???

Modem.. what modem.. what kind of internet??
Open the utility and check the TC wan address??
If it is cable modem it can take 15min or more for the IP to reset.
Is the cable modem also a router??

Similar Messages

  • Time Capsule has green light, but unable to access the internet

    My Time Capsule has a green light, but all devices (wired and wireless) are not allowed out to the internet.
    When I connect my iMac directly to my internet router, I am able to access the internet, so I have isolated the issue to the Time Capsule.
    The Time Capsule receives an IP address from my internet router via DHCP and I can see this address in the Time Capsule config, but for some reason the Time Capsule is not allowing internet access to both wired and wireless clients.
    Thank you.
    --SN124B

    Verify that you have a working Ethernet cable.
    Then verify that the Ethernet cable is connected from one of the LAN <-> ports on your main router to the WAN "O" port on the Time Capsule.
    Check again to make sure that the Time Capsule is configured in Bridge Mode
    Power cycle the entire network as follows:
    Power off all devices in any order you want
    Wait a few minutes
    Start the modem or modem/router first and let it run a full minute by itself
    Start the main router next the same way
    Start the Time Capsule the same way
    Continue starting devices one at a time until everything is powered back up
    Check the network

  • Green light, but will not connect to Internet

    Set up the router easily, solid green light. Airport Utility says Airport is green, but Internet connection is "disconnected"

    Hmmm. I'm not familiar with Arris, but the power down / power up sequence works with any cable modem that I've ever used.
    If you are:
    Connecting to the WAN "O" port on the AirPort Extreme
    Verified that the Ethernet cable is working correctly
    I am running out of ideas
    I assume that the Airport Extreme is functioning correctly, but there is no way to verify that. Suggest you give it one last shot before you haul the Extreme in to the Apple Store.
    This time, perform a Factory Default Reset on the AirPort Extreme as follows:
    Pull the power cable from the back of the AirPort Extreme
    Wait a minute
    Hold in the reset button and keep holding it in for an additional 8-10 seconds while you simultaneously plug the power back in to the AirPort Extreme
    Release the reset button after the hold period and allow 25-30 seconds for the AirPort to display a slow blinking amber light.
    Then do the complete power down and power up in sequence again to see if the modem and AirPort will associate with each other.
    If that does not do it, I am stumped.  If you find a solution, please let us know.

  • Resetting Time Capsule - network is OK, but no longer connects to internet

    I've set up my TC in the past and it's worked fine, but periodic printer or router updates have caused problems and I think I need to completely reset it.
    My setup is an ISP-suppled Orange Livebox Mini router connecting to the internet, an iMac plugged in by ethernet (connects to internet OK) and my TC connected to this router by ethernet. My MacBook Pro then connects wirelessly to the TC network. This setup means I don't need to have two wireless networks, I can disable the Livebox router's wireless network and use only the Time Capsule wireless. However, that's not working. I can create a wireless network with my MacBook Pro but the TC is unable to get an internet connection despite being connected by ethernet to the router. I think I need a total reset but even when I do a manual reset by sticking a pin in the tiny button on the back of the TC, when Airport Utility finds the TC to recreate a wireless network, I find the old settings. I feel this is, or should be, simple stuff as I managed to set it up before, but this time it's just not happening. For a long time I thought this was just a problem with wireless settings on my Lexmark printer and waited for the Apple/Lexmark updates to come through, but now I think my TC settings need to be flushed out. One thing that looks odd to me is the IP address on the TC. It's 169.xxx.xxx.xxx, I thought it should be nearer the range specified by the Livebox router, something more like 192.168.x.x
    thanks.

    Oh joy and happiness, I solved it myself, and I owe it to the community to give some details for the benefit of anyone with the same problem searching on terms like Orange Livebox Mini.
    I solved it by racking my brains till inspiration came - that it was a very very well hidden setting on the router itself that was the problem, nothing to do with Time Capsule. I had called Orange to fix this before, but had forgotten that this little setting needs changing from its default every time you reset the router.
    When you have to reset your Orange Livebox router, they more than likely won't ask about your entire setup, they will get one of your computers working by connecting it by ethernet to the primary ethernet port, numbered '1' on the back and with a red stripe next to it. But there are two, number 2 has a yellow coloured stripe and if your main computer, in my case the (desktop) iMac right next to the router goes into ethernet port 1, you will want to connect your Time Capsule into the second, yellow ethernet port. However, that port is not set to work automatically for anything to connect to, it's set up for digital tv. You need to go into your Orange admin page for the router, found by going to 192.168.1.1 on your browser and logging in (remember 'admin' is the magic and default password to get you in. If you have to do a manual reset because you changed and forgot your password, the magic word gets you back in). Once logged in, select 'services' in the menu on the left, then 'digital tv' and then select the 'disable' button. I know, you'd never have found it and never have guessed that's what you need to do to open up the second ethernet, but you now have two ethernet ports into the router and your TC goes into the second work.
    Also wanted to say that my TC has actually been flawless in its performance. Not always easy for simpletons like me to set up, but the hardware has always worked. Printer updates and, I think, Apple OS updates remain a problem as they can throw the printer off, but I must remember to keep my nerve - TC is basically right on, it's just the various different ways to get at it - Network Diagnostics, Airport Utility that confuse me.

  • I need to reset my time capsule/airport every day - time capsule has green light but I don't see any wifi signal on my mac and other computers.

    as many of you do, I use time capsule as airport, too...
    It worked fine for 6 months or so after I bought the new time capsule. (I bought it in September 2012.)
    Since the beginning of this year, I had to reset, and power off and plug it in almost every week, then now I need to reset and power off and back on again every day...
    When I first set up the time capsule, I followed the instruction with the manual.
    But, now I am so lost and don't want to reset every day for wifi connection.
    Anyone has problem like me or knows how to solve this issue?
    Please help..
    I have MacBook Pro OS X 10.8.4 & my roommates have PCs. (just in case if it helps...)

    For PC it is important the wireless has names that are compatible.. short.. like 10 characters.. but 2-20 is fine. no spaces.. and pure alphanumeric.
    Use WPA2 personal only.. with pure alphanumeric password .. again 10-20 characters should be fine.
    The latest firmware is a dud. Go back to 7.6.1
    Open the airport utility.. click on the TC and holding the option key click the actual version number..
    Go back to 7.6.1 is simple.. just select it and away it will go.. ignore future requests for upgrade.. you can also tell the utility not to check weekly for updates. You will need 5.6 utility for this I think..
    So do the firmware downgrade.
    Then do a factory reset and follow the name information above.. for TC name as well btw.. wireless name/s and disk share name.. which by default is data and that is fine.
    So some instructions in...
    The Factory Reset.
    Power down the TC.
    Hold in reset. and keep holding it in. Be Gentle! It is a tiny surface mount switch with a plastic lever.. Attempting to push it out the other side of the TC will not make the switch turn on better.
    (I fix TC and have several reset levers bent over and jammed or broken off).
    Power on the TC.. remember with the reset held in.. this needs three arms.. a friend or power switch you can get to with your feet..
    Keep holding in reset for about 10sec until the front LED flashes rapidly.
    Release reset and wait .. the boot will be slow as it deletes previous setting.. only from router side and pulls out the factory defaults. No files are deleted on the hard disk.. but the name of the TC may change.
    How to load 5.6 into ML.
    1. Download 5.6 for Lion.
    http://support.apple.com/kb/DL1482
    Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
    Leave the package open on the desktop so you can see the file. AirportUtility56.pkg
    2. Download and install unpkg.
    http://www.timdoug.com/unpkg/
    Run unpkg on the desktop.. If your Mac refuses to run the software, because it wasn’t downloaded from the Apple store, go to security in preferences and allow other software to work.. this is limitation of trade methinks. You can set back later if you like.
    Now drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. in finder, open the new directory, drill down.. applications, utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
    You cannot uninstall version 6 (now 6.3 if you updated) so don't try.. and you cannot or should not run them both at the same time.. although I have had no problems when doing so.
    You can also load airport utility into a pc and get access to all the settings.  Untick the box for firmware updates.. it will still bug you occasionally.. regardless of the setting.. just ignore it..
    You might still need to do the occasional reboot of the TC as well.

  • Time Capsule has green light, but I can not connect to the internet.  Help please

    Just got a new Time Capsule.  After a few tries, I finally got the green light.  But I now can not conect to the internet.  Help please.

    Problem Solved.....call ATT and they gave me the information I needed....account is a PPPoE.  Use your ATT email address as the username, and then ATT provided the network password.  Enter the information, update, restart.  Now, internet access is achieved.

  • I've got a green light but express not connecting to speakers

    I've configured my express to my home's wireless network and its attached to my stereo and speaker inputs via rca cables, but when I try connecting to them via iTunes Airplay drop down menu, i can't get no satisfaction, or connection. There is a solid green light on my base station. Am I being stupid and missed the obvious? I have tried setting the base station up as a wireless network itself and connecting that way, this didn't work either. I created the network but got no connection, all I got was intermittment amber flasing lights on the base station. Anyone have a clue? The basestation is plugged a metre away from the the amp and speakers on the floor, will this have anything to do with issue?

    Hi markwmsn,
    Thanks alot for your comments! I've responded below IN CAPS. Short but by no means sweet, as I think I might have to buy some AirTunes enable speakers, and maybe a new express?
    I don't think the distance between the express and the amp or the fact that some of the equipment is on the floor is relevant so long as they are wired together correctly (usually express output -> amp input & amp output -> speakers) and the correct amp input and output are selected. I'M COMING OUT OF THE EXPRESS VIA A MINI STEREO TO DUAL RCA CABLE INPUT
    The flashing amber light when you put the Express in "Create a network" mode just means it couldn't find the internet any more. Rejoin it to your home's wireless network or connect it by ethernet. YEAH I REALISED STRAIGHTAWAY AND CHANGED BACK, WAS TRYING ANYTHING
    When you try connecting via iTunes AirPlay, does the express not show up in the list of speakers, IT SHOWS UP BUT DOESN”T CONNECT does it show up but not connect, or does it connect but not play?
    Have you enabled AirPlay on the express? YES
    Have you selected on the amp the input to which the express audio output is connected? I CAN’T DO THAT ON THIS AMP, I PLUGGED RCA’S INTO THE EXTERNAL INPUTS
    Thanks again, if you have anymore thoughts, they'd be much appreciated!
    Zacdad

  • I just moved and Time Warner gave me a new modem and router (Motorola surfboard 6580).  Can I now use my airport extreme in the bedroom to extend wireless signal?  If so, how?

    I just moved and Time Warner gave me a new modem and router (Motorola surfboard 6580).  Can I now use my airport extreme in the bedroom to extend wireless signal?  If so, how?

    Can I now use my airport extreme in the bedroom to extend wireless signal?
    Yes, if you plan to connect the AirPort Extreme back to the Motorola modem/router using a permanent wired Ethernet cable connection.
    No, if you were planning to have the AirPort Extreme extend the Motorola signal wirelesssly.

  • Airport Express shows green light but NO Internet

    I am using a Macbook Pro and an Airport Express for my Wi-Fi.
    I have recently changed my Internet Service Provider. The new ISP provided me with the following information:
    1.IP address: 172.100.11.17
    2. Subnet mask: 255.255.255.0
    3. Default Gateway:172.100.11.1
    4. Preferred DNS: 172.16.0.1
    5. Alternate DNS: 8.8.8.8
    My ISP told me to enter this information manually unlike my previous ISP who used DHCP.
    I entered this information by going to system preferences >> Network >> Advanced  >> TCP/IP >> Configure IPv4: Using Manually. I also entered the preferred and alternate DNS information under DNS servers in DNS tab.
    I applied these settings and the airport express shows solid green light but gives NO access to internet.
    I have also tried connecting the Ethernet cable directly to the computer, which also shows connected but gives NO access to Internet.
    I borrowed another router from my friend (not apple) and entered the same settings given by my new ISP and boom !!! I got connected to the internet  only through wirelessly BUT no connection again using the ethernet.
    So I am facing the following problem in Mac OS X (10.7.5)
    using
    Airport Express: NO internet
    Ethernet: NO internet
    Other Router(non-apple): Internet works using Wi-fi
    Ethernet: NO internet
    I do not know if something is blocking the connection or what is happening. I have created new locations (under network) and deleted the old existing one's but nothing seems to help. I also did a hard reset of my Airport Express but nothing seems to help.
    Please help me !!!

    I am using a Macbook Pro and an Airport Express for my Wi-Fi.
    I have recently changed my Internet Service Provider. The new ISP provided me with the following information:
    1.IP address: 172.100.11.17
    2. Subnet mask: 255.255.255.0
    3. Default Gateway:172.100.11.1
    4. Preferred DNS: 172.16.0.1
    5. Alternate DNS: 8.8.8.8
    I am able to connect to the internet now directly using ethernet cable but my airport express wouldn't let me connect.
    I must be doing something wrong with entering settings in Airport Express. The ISP technician is as clueless as me and had even did some changes under Wi-Fi in the network section on my macbook pro. I dont know if it is causing these problems. I have a few questions, please help.
    Q1. While entering the ISP provided details using Airport Utility, which of these should I choose: A. Static B. DHCP C. PPPoE ?
    Q2. Should my MAC address in the Airport Utility be set to configure manually or automatically ?
    Q3. What should be my Wi-Fi settings in my computer ?. I mean in system preferences under network, should my TCP/IP set as DHCP or manually ? Under hardware tab, there is an option to select MAC address as either Automatically or Manually. What should it be ?
    Please Help !!!

  • Just did firm ware update on time capsule an now my airport express not connected do to air port utilities doesn't support base station ??

    just did firm ware update on time capsule an now my airport express not connected do to air port utilities doesn't support base station ?

    mickair wrote:
    I have been experiencing some networking problems
    Welcome to Apple's discussion groups.
    I have the latest Time Capsule ("TC"), an old Airport Extreme Base Station ("AEBS") bought in 2007 and 2 Airport Expresses, one bought in 3 months ago ("AE-Alpha") and the other bought back in 2007 ("AE-Beta"). All of them have been updated with the latest firmware.
    Based on those dates, the AirPort Extreme is probably flat (as opposed to dome-shaped), making it 802.11n-capable. The Newer AirPort Express is probably an 802.11n-capable model A1264, while the older one is probably a model A1084 or A1088.
    I use {the TC's} DHCP function ... to avoid unauthorized use.
    This a discussion for another thread, but that's not what DHCP is for.
    The wireless setting for it is to participate as WDS Main, but after reading various posts, it seems WDS is a bad idea
    With that older AirPort Express you're stuck with WDS unless you decide to replace it with a newer model.
    The AEBS is currently setup as being a WDS Relay at the moment
    Why a relay? That's only needed if there's another base station "beyond" it that is configured to depend on it.
    Since the AEBS is connected to the TC via Ethernet, you should probably configure it as a "roaming network":
    http://discussions.apple.com/thread.jspa?threadID=2273124
    {The AE-Alpha} connects fine as WDS remote at the moment
    I don't have any experience with mixed WDS and non-WDS networks, but since it's 802.11n-capable, you may be able to configure it to "extend" the network of the TC rather than as WDS. Look for a setting on the TC to "Allow this network to be extended".
    Physical location:
    AEBS in one end, TC and AE-Alpha in the middle while AE-Beta on the other end.
    A device such as "AE-Beta" that's supposed to extend a network shouldn't be "at the end" but should be half way between the central base station and the clients that need an extended network.

  • You must have connected the Time Capsule with a router that does not work with my direct cable from my ISP

    you must have connected the Time Capsule with a router that does not work with my direct cable from my ISP

    I tried to answer in your other post.. please stick to one thread ..
    What method of internet do you have.. is this fibre install.. if so the TC should just plug in and use dhcp in router mode.. press and hold the reset and it will go back to router mode by default.

  • How do i restore my wifi setting back to the factory settings? I have changed it somehow :/ and now my wifi will not connect. My Airport is on and showing full strength but will not connect.

    How do i restore my wifi setting back to the factory settings? I have changed it somehow :/ and now my wifi will not connect. My Airport is on and showing full strength but will not connect.

    Ok, if other devices are connecting but just not your MacBook then let's start troubleshooting the MacBook to possibly find out why.
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    * Make sure Wireless/Airport card software & firmware is up to date – This is usually done just by going to the Software Update menu, if there are any updates available for your Mac or Airport, install them.
    * Delete and recreate connection – Try deleting and recreating/reestablishing the wireless connection, sometimes a setting can be corrupted and this may fix it.
    * Create a new Network Location – Similar to the above suggestion, try creating a new and different wireless network location to see if it resolves the connection problems.
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    * Reset your Mac’s System Management Controller (SMC) – For MacBook and MacBook Pro’s: Shutdown the MacBook/Pro, remove the battery, disconnect the power, hold the Power Key for 15 seconds. Replace the battery, reconnect power, and zap the PRAM and wait for 2 chimes before letting the keys go. Let boot as usual.

  • I've changed my account's country, adress, and phone number because I've moved and my purchased apps (from previous country) does not appear anymore, how do I fix it?

    I've changed my account's country, address, and phone number because I've moved and my purchased apps (from previous country) does not appear anymore, how do I fix it?

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  • I recently purchased a new mac computer and would like to sync the music off my iPhone to my new mac.However, my phone and my new mac have different apple Ids.The PC which my phone is synced and has the same apple ID but does not let me transfer the music

    Hi I recently purchased a new mac computer and would like to sync the music off my iPhone to my new mac.However, my phone and my new mac have different apple Ids.The PC which my phone is synced and has the same apple ID but does not let me transfer the music. Home sharing is not working. How do I successfully transfer and sync the music off my ipone 4 to my mac book pro if they have different Apple IDs? Thanks!

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  • I can not get the iPad to connect to the internet thru the router it shows the modum but will not connect

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    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
     Cheers, Tom

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