Just moved back to BT have I mad a mistake
Hi all im hoping either a moderator can help here or another user.
I moved my phone and broadband back to BT after getting 4 meg stable line with SKY, At first I talked to people who were not reading scripts and were quite happy to sign me up.
I submitted a problem to BT with my broadband saying that it was dropping quite often and the speed had droppped from 4 meg to 2 meg (quite straightforward you would think)
This is the response I got
Thank you for your e-mail dated 13th August, 2013. It has been logged under the reference number VOL************.
I am sorry to learn that you have not been able to use the wireless broadband service satisfactorily as it drops sometime. I understand your concern and assure you that I would try my best to provide you with relevant information to resolve the issue.
I responded saying did you not read my initial problem I do not have trouble with wireless my connection from my house to the exchange is dropping I have lost speed due to these drops.Response points me to online help regarding dropping speeds due to something wrong in the house.
I am sorry to learn that you are experiencing an issue with the BT Broadband connection. I gather that the connection is slow. I apologise for the inconvenience caused and will try my best to resolve your concern to the best of my ability.
Seriously is this what I am going to expect from BT Cusomer care ?
What I was waiting for was "We will check your line both at the exchange and your house" "We have actually read what your problem is and will not upset and annoy you by having you repeat your problem 20 times until you finally get through to someone who will listen"
I put down that I would be contactable after 12 if they would like to phone me............ Phone call at 08:23 saying they would e-mail me the fixes.
Thats the Broadband problem ........... THe phone problem welll its not really a problem but their custome care certainly is... I went online and added calls to Eire and evening call all week, order ref
xxxxxxx
deleted as requested
and this was completed ....... well according to MYBT it was well hold on a minute isnt it supposed to com up under My Phone ? No it didnt so a call to errrr!!! India .
Me- I placed this order but it is not showing up on My Phone why is that.
Her- It has been completed I can see it.
Me- Great but I cannot see it why is that.
Her- Dont know but I know that it on there so be happy with that.
Me- No I dont think so I would like some confirmation.
Her- Well im telling you its there so its there, I will put you onto billing
Me- Billing ? no wait ! "Click ! whirr! Disconnect !!!"
Ah well is this what im going to be up against with BT.......
At least ive only signed up for 18 Months AAAaaaarghhhhhh !!!!!
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
please delete your vbol ref number as that is personal to you and for your security as this is a public forum
in order for the forum members to help please can you post the adsl stats from your router (unless a HH4) may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Hi,
Ive just moved into a house which has a bt phone socket but no other info.
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