Just ordered full package and regretting it alread...

Hi All,
I had a sign on for this community because i had BT sports through Sky.
I cancelled Sky and ordered a full package with BT around 3 hours ago and i am regretting this decision already.
One of the draws was the £150 Sainsburys vouchers, i forgot to ask about it on the phone and the operator never either.
I asked to retian my phone number and the operator says that was okay, i got the order though via email and it states my 'new number'
I call them and get told "i will pass you through to the relevent department" yes you guessed it - Bangladesh struggled to explain for a few minutes before being told i will have to cancel the whole order and re-order. I couldn't go through the broken English conversation for the whole order again.
Is this what i have to look forard to for the next 12 months? I am really considering knocking it on the head now.

Hi, you will find the Sainburys vouchers are only available for online orders.
https://www.vouchers.bt.com/offer/sainsburys
Stew

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