Just purchased a new 6 Plus yesterday. Tried to back up my phone from iTunes. Going through the update it saids that it cant install and might have to restore. Restore isn't an option Now the screen is locked on the iTune.

Can't update. Said's it might have to go back to original settings. Screen is locked with the iTunes icon with the picture of the phone cord .

Put the iPhone into Recovery mode (you will lose all data on the iPhone.
Just restore from the previous backup).
->
https://support.apple.com/en-us/HT201263

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I've just purchased a new 2014 15" MacBookPro to replace my much missed 17" MBP. I got the works: OS 10.9.4, 2.8GHz Intel i7, 16GB memory and a 1 TB SSD, but despite the expense, I still don't have a computer that works... The problem is that every

I've just purchased a new 2014 15" MacBookPro to replace my much missed 17" MBP. I got the works: OS 10.9.4, 2.8GHz Intel i7, 16GB memory and a 1 TB SSD, but despite the expense, I still don't have a computer that works...
The problem is that every time I try to open any program from Office 2011, I immediately get the following window, for example for Word: "Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience." This happens each and every time I try to open Word or other Office 2011 component.
Thinking it might be a licensing issue, I purchased and downloaded a new copy of Office 2011 from Amazon and installed it on my new MBP. Same issue once again.
I tried to remove all copies of Office 2011 from the MBP, but the instructions provided by Microsoft required about three page and seventeen steps and the page was somehow corrupted and would not print in its entirety, nor would it e-mail as anything other than a link to the corrupted page. Not trusting my memory, I decided not to try this without adult supervision.
I used Disk Utility to repair Disk Permissions, as described on an existing thread regarding the same problem, but to no avail.
I removed and later replaced the "Microsoft User Data" folder from the Documents folder, but that was no help.
I have copied the short version of the "Microsoft Error Reporting log version: 2.0," below, for those of you with a deeper knowledge of the internal workings, or non-workings of things Mac when crossed with things MS.
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2014-08-28 03:31:31 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.4.3.140616
Crashed Module Name: CoreFoundation
Crashed Module Version: 855.17
Crashed Module Offset: 0x00018442
Blame Module Name: MicrosoftOleo
Blame Module Version: 14.4.3.140616
Blame Module Offset: 0x000017f3
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Surely others have encountered and solved this same problem, and I'm hoping they can help me do the same. I don't know if this is a known issue or simply a matter of my having bumbled naively through a process far more complex than I was led to believe.

http://www.microsoft.com/mac/support
http://answers.microsoft.com/en-us/mac/forum/macword?auth=1
http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macword/microsoft-wor d-for-mac-2011-will-not-open-error/ecc42616-6f49-40bb-b8f5-e21c711ea359

HT4623 I just tried to update to iOS6. It says that an error occurred and I have to restore my iphone. I think I will loose all of my data. Do I have any alternatives?

I just tried to update to iOS 6. It says that an error occurred and I have to restore my iPhone. I know I will loose all of my data. Do I have any other alternatives?

Nope, you'll have to restore.
Hope you have a backup to restore to.

HT4528 My phone is not responding. I have (1) backed up my phone (2) tried to restore my phone reset it . goes through the prompts then gets an error that it can't finish because of error. problem was lock code forgotten.

Phone was locked couldnt remember code. tried to reset phone. now unresponsive.

sounds like your phone was jailbroken.

I have had to restore my iPad and have just restored my back up...I'm going through the final stages of my appleid signin and when I put my password in it says "couldn't sign it..the certificate for this server is invalid. Wot can I do?

I'm on holiday in USA. I lucky have my computer to back up with, however I'm in a hotel using their server and the iPad message is saying I may be using a server pretending to be "setup.icloud.com" which could put my info at risk.
When I click ok...it won't allow me to go to the next stage. I can't go onto the web on iPad to confirm hotel server as I can't pass the setup on my iPad. Ay thoughts anyone please. I can't wait till I return to UK I need my iPad here.
Thanks
Grace

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTune (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug.
5. Release Home button.
ON COMPUTER
6. iTune has detected iPad in recovery mode. You must restore this iPad before it can be used with iTune.
7. Select "Restore iPad"...
Note: Data will be lost

HT1222 Every time I try to download the new update it says that It can't and I have to try later. But every time I try, that pops up again. Does anybody know why this is happening and how to fix it? Thanks.

...

Read some of the other posts here, platinum . . .
The servers are slammed, so it's best to wait until tomorrow, or even later.
Patience, Grasshopper.

I just purchased a new computer and want to synch my iPod. My music (including iTunes purchases and my personal CD rips) is located on a WD portable hard drive. What do I do to synch my iPod and have it recognize the music on the WD drive ?

I just purchased a new Toshiba laptop with Windows 7 Home Premium (Service Pack 1) OS. I own an iPod Classic that has always been synched with my old laptop. All my music (including iTunes purchases and personal music CD rips) is on a WD portable hard drive. What are the steps to take to synch my existing iPod with my new laptop and get all the music ?

Import the music on the external HD into iTunes. If you don't want iTunes to make a new copy of each track that is stored in your iTunes Media folder on your PC's internal HD, make sure the Copy files to iTunes Media folder when adding to library option is NOT ticked from under the Advanced tab of iTunes Preferences. Just remember that if you go this route, you'll always need to have your external HD plugged in before you start up iTunes.
B-rock

I just purchased a new iMac. Will mountain lion be offered as a free update?

I purchased a new iMac on Monday. Will the new OSX 10.8 (Mountain Lion) be offered as a free update for people who just purchased a new Mac?

Almost certainly not, since Moutain Lion won't make an appearance until this summer (at least 4 months off) and Apple historically has offered free OS updates to purchasers of new Macs within 1 month of a new major OS release.
Don't worry about it, though. The upgrade to Mountain Lion through the Mac App Store will most likely be a simply $30, which is very small for a full OS version bump.

I just purchased a new Macbook Air. How do I down load my entire music library from my iPhone on to my new computer?

I just purchased a new Macbook Air. How do I down load my entire iTunes music library from my iPhone on to my new Macbook Air?

Download past purchases
iTunes: How to move your music to a new computer
How to transfer data from a PC to a Mac

I just purchased a new I-pod touch and It was not synced to itunes yet. My lil sister attempted to put in a passcode but disabled it; now I cannot get in. Can someone help me. I tried to restore it but when I came down to the passcode again it was disable

Can anyone assist me, because I am about to hurt my lil sister. I purchase a new Ipod touch yesterday and I have not synced it to itunes yet. She attempted to set up a passcode and disabled it. I tried to restore the Ipod but when the passcode came up again I came back to the same thing. Disabled! Can someone help me pleeeease!!!

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Hi I have just purchased a new iMac and I am trying to move my iTunes files into iTunes on the iMac. I have got as far as pasting the music folder from my pc onto the desktop of my iMac. How do I now put this folder into my iTunes?

I have just purchased a new iMac and this is all new to me as it is so different from my PC. I am trying to transfer my iTunes from my PC onto the iMac, I have got as far as pasting the itunes music folder onto the desktop but I cant seem to transfer that into iTunes on my iMac. Can anyone help me out with this?

See iTunes: How to move your music to a new computer
BTW this list os for discussing the list itself. You'll get better response to questiosn you post if you post them to the correct list. I'll ask to have this moved to the iTunes list.
regards

I just purchased a new mac mini and would like to use my old dell monitor. I tried a HD to VGA adapter converter,it plugs in, but nothing shows on the monitor. Any suggestions? Thanks

I just purchased a new mac mini and would like to use my old dell monitor. I tried a HD to VGA adapter converter,it plugs in, but nothing shows on the monitor. Any suggestions?

What do you mean by "HD to VGA adapter converter"?
Do you mean have an HDMI to VGA adapter connected the the Mini's HDMI port?
Or maybe you plugged n the the included HDMI to DVI adapter and then connected a DVI to DVI adapter?
In either case that will not work since VGA is analog and the Mini's HDMI port is digital only.
You need to purchase a mini displayport to VGA adapter. It plugs into the Mini's Thunderbolt port.
http://store.apple.com/us/product/MB572Z/B/mini-displayport-to-vga-adapter
Make sure you get a name--brand one. I purchased some el cheapo, no-name ones and they did not work

HT201210 hi i just bought my new iPhone 4s yesterday and when u opened it was not updated so when i tried SO MANY TIMES to update it on the devise and on my new mac it said that there was a unknown error please help me :)

hi i just bought my new iPhone 4s yesterday and when u opened it was not updated so when i tried SO MANY TIMES to update it on the devise and on my new mac it said that there was a unknown error please help me

Please tell us what kind of computer you have, what operating system and what version of iTunes. Not just "the latest version of iTunes", the exact version number.

TS3048 I have just purchased a new apple cordless keyboard. The numeric line of keys along the top are not functioning as they should. For example I am unable to get a question mark or a forward slash. I have tried holding down both shift and alt keys.

I have just purchased a new apple cordless keyboard. The numeric line of keys along the top are not functioning as they should. For example I am unable to get a question mark or a forward slash. I have tried holding down both shift and alt keys.

Thanks for prompt response - I tried what you suggested but I'm afraid it has not helped. It seems as though the line of number keys along the top aren't actually doing what is printed on them. Some are OK, but the further towards the right hand side of the keyboard you go, the less predicatable it becomes. So whilst the second key from the left gives me 1 and ! when holding the shift key, by the time I get to the 6 when I press and hold shift I get ^ rather than & symbol which is what is actually printed on the key. The & symbol is actually on the next key along - and when I hit the key with 8 I get * rather than the ( which is printed on they key but actually located on the next key along. Things get even more muddled by the time I am over on the right hand side as rather than a question mark (I have had to type the word as I cannot find the symbol anywhere!) I get this _ and the other symbol marked on the key is a comma, but I get - instead. It is going to drive me mad if every time I want to type something it is a guessing game....! What do you suggest - question mark

TS3212 I just purchased a new iphone 4s and I am trying to load some music from my itues. I am getting a message that says not enough space. I checked my phone and it shows i have 5.1G available. do you know how to fix this problem?

I just purchased a new iphone 4S and I'm trying to loan some music from itunes. I keep getting a message that says not enough space on my phone. I checked my phone and I have 5.1G available. I deselected all the songs on my itunes to try and get it to sync and I keep getting the same message. Any tips?

Hey csumner1,
Thanks for the question. I understand you are receiving a "Not enough free space" alert when attempting to sync your new iPhone 4s. The following article may help to resolve your issue:
iOS: "Not enough free space" alert when trying to sync
http://support.apple.com/kb/TS1503
Resolution
Try disconnecting and reconnecting your device, then syncing again to solve this issue.
Orphaned files may remain on your iOS device if it is physically disconnected while syncing music, podcasts, videos, or photos. This can prevent iTunes from syncing the iOS device on subsequent sync sessions. When this happens, the Capacity indicator in iTunes may report a large amount of "Other" disk usage for the iOS device. To resolve this issue:
1. Turn off the music or photo sync option in iTunes for the device.
2. Click Apply to sync the changes to the device.
3. Turn the music and photo sync options for the device on again.
4. Click Apply again to try to sync the device to iTunes.
          - If the 'Not enough free space' alert appears, continue to step 5.
5. Turn off the automatic syncing functions for the iOS device. To do this:
          - Select the iOS device from the iTunes window and click the Summary tab.
          - Deselect "Automatically sync when this device is connected" and select the "Sync only checked songs and videos" checkbox.
          - Click Apply to sync the changes to the device.
          - Reduce the amount of data that is being synced to the device and resync the device. For example, if syncing your Music library exceeds the memory capacity of the device, choose "Selected playlists" to transfer rather than "All songs and playlists" under the Music tab in iTunes.
If the 'Not enough free space' alert appears, continue to step 6.
6. Restore using iTunes.
Thanks,
Matt M.

Just purchased a new 6 Plus yesterday. Tried to back up my phone from iTunes. Going through the update it saids that it cant install and might have to restore. Restore isn't an option Now the screen is locked on the iTune.

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