Just purchased a new Pixma MG2400 and it will not print?

Have installed the software and installed the cartriges and my PC says the printer is online and ready to print. However when the document enters the print que it just sits there. Can't print a test page even, same thing happens. The print que just keeps filling up and nothing gets printed. Do I need to specify a particular port or is just plugging in the cable into a usb port ok? The repair/dianostics says there are no issues, it simply just won't print...
I use a PC with windows 8
Please help

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