Just purchased Adobe Acrobat XI, when i download it and select run a tab appears with title 'Confirm Upgrade of Acrobat Pro' i select continue, another tab apears stating 'Error Encountered' - Acrobat installer encountered and unexpected failure. Please t

Just purchased Adobe Acrobat XI, when i download it and select run a tab appears with title 'Confirm Upgrade of Acrobat Pro' i select continue, another tab apears stating 'Error Encountered' - Acrobat installer encountered and unexpected failure. Please try again. If it continues to fail contact adobe support. Please assist me asap, i need this working ASAP as i specially purchased for immediate use.. thanks:)

No, there was no option for enter the serial number, which i gather u mean by S/N?

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Hi monikap7171658,
Could you please let me know what version of OS and Acrobat are you using.
Please check for the system requirements for Acrobat XI and previous versions:
System requirements | Acrobat family of products—older versions (XI, X, 9)
If you have Acrobat DC, then check for the system requirements here:
System requirements | Adobe Acrobat Pro DC, Adobe Acrobat Standard DC
You can try downloading the software again from the below mentioned link:
Other downloads
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Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
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Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
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Just purchased Adobe Acrobat XI, when i download it and select run a tab appears with title 'Confirm Upgrade of Acrobat Pro' i select continue, another tab apears stating 'Error Encountered' - Acrobat installer encountered and unexpected failure. Please t

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