Just purchased Adobe XI pro, registered serial number but....

when I try to open an adobe file I get a request to enter the serial number again and there are no choices for XI Pro which is what I purchased

Hi drmaryz
As you have purchased an upgrade version of Acrobat XI Pro during the installation it will look for a prior version of Acrobat Pro (X or 9) installed on your computer. If you don't have a prior version installed you will be asked to enter the serial number. I checked your account but couldn't see any prior registrations of Acrobat Pro. Could you please confirm if you have a prior version or was the upgrade version perhaps purchased in error and you actually require the full version.
Kind regards
Bev

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Just purchased Adobe XI pro, registered serial number but....

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