Just purchased adope premiere elements 11 and redemption code does  not exist

just purchased premiere elements 11 and when trying to get serial number, i am told the redemption code does not exist, its brand new right out of the package. WHY.

Did you try entering the redemption code at http://www.adobe.com/go/getserial/?  You can find additional details at Serial number retrieval process FAQ | Point-of-sale activation products - http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html.

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    See if this FAQ helps you:
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    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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    Hi Sunshine2014,
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    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
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    Hi,
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  • Object Program Name of class RE and language EN does not exist

    Hi,
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    Hi,
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