Just purchased an imac and in the app store the persons namekeeps poppin up, how do i delete his info?

just purchased a used imac and in the app store the other persons name keeps poppin up. how do i delete that?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
You can sign out and sign into MAS accounts using the Store menu of the App Store app.
If you are seeing the original owner's Apple ID when you try to update 3rd party apps installed on your Mac, you should delete all 3rd party apps as the Licensed Copy End User License Agreement does not allow the owner to legally transfer this content to you*.
If you are encountering the original owner's Apple ID in conjuction with the installed version of OS X or the pre-bundled iLife apps, you will need to contact iTunes Customer Service and ask that they transfer your issue to the Account Security Team to release the software from the original owner's ID, so that you may accept the software into your own ID account.
*The exception to this would be that the original owner is an immediatel family relative; father, mother or sibling and you reside together in the same household

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Just purchased my imac and logic studio...updated to the new lion programe cant get logic to open?

Just purchased my imac and uploaded the new free lion update...loaded up logic studio...and i can`t open it ?

Your Welcome...
There is no capacity within the Link for Registering... Well not to my knowledge anyway...
It is purely an Update...
I would Register First if you can...
If not do the Update and then Register...
Being New to Mac, here are some Links to help you forget the Windows way of doing things...
Enjoy...
Mac 101
http://www.apple.com/support/mac101/
http://www.apple.com/support/switch101/ Switching from PC

I have PS 6 and just purchased an iMac and am running OS 10.10.1 (Yosemite). When i try to Save or Save As a file I get the following message: Could not save as "Whatever.psd" because this file is locked, you do not have necessary access permissions, or

I have PS 6 and just purchased an iMac and am running OS 10.10.1 (Yosemite). When i try to Save or Save As a file I get the following message: Could not save as "Whatever.psd" because this file is locked, you do not have necessary access permissions, or another program is using the file. Use the Get Info command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder. Any suggestions? Thanks.

Photoshop: Basic Troubleshooting steps to fix most issues
Look under Troubleshoot User Permissions.
Gene

HT1338 I just purchased an iMac and an HP LaserJet M1217nfw printer. The iMac will not recognize the disc that came with the printer. What can I do? This is my first Mac and just might be my last. Installation has not been fun. I would appreciate any

I just purchase an iMac and an HP LaserJet M1217nfw printer. I could not install with the installation disk that was furnished by HP. This is my first Mac product and I'm just not sure what I'm doing...help! I don't know if it's a mountain lion, a tiger, or a dog! The box says OS X. I really need help. Thanks for your time.

What Mac operating system are you running on your iMac?
Are you certain they're compatible?
Have you checked with HP to see if there's a newer driver?
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=4 075472
In addition, I haven't loaded on any software with my last 3 printers. They just work without them, IMHO.
But a current driver would be necessary.

I just purchased a movie and finished the interrupted download today. However when I look in the My Purchases section for movies I don't see it. Please help. Thanks

I just purchased a movie and finished the interrupted download today. However when I look in the My Purchases section for movies I don't see it. Please help. Thanks

Your receipt for all apps, free or otherwise, will say "purchased". The Starbucks app is free. In the app store itself, the apps will clearly state their cost or "Free".

HT4530 I just purchased an iMac and developed a user name and password. I'm trying to install a program but can't because I forgot that information and didn't write it down. How do I reissue a new username and password

I just purchased an iMac and upon setting it up I initiated an username and a password. Unfortunately I didn't write it down and now I'm trying to add software and the system won't let me because I forget that info. How do I reissue a new usernam and password?

Boot from your recovery partition by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the recovery desktop appears, select Utilities ▹ Terminal from the menu bar.
In the Terminal window, enter “resetpassword” and press return. A Reset Password window opens.
Select your boot volume if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Follow the prompts to reset the password.
Select  ▹ Restart from the menu bar.
You should now be able to log in with the new password, but you won't be able to unlock the Keychain. If you've forgotten the Keychain password (which is ordinarily the same as your login password), there's no way to recover it. You’ll need to reset your keychain in the preferences of the Keychain Access application.

Hello i just purchased an iMac and went through setting up my account and forgot my password any ideas how to get it or reset computer?

hello i just purchased an iMac and went through setting up my account and forgot my password any ideas how to get it or reset computer?

jacksonlandscape wrote:
hello i just purchased an iMac and went through setting up my account and forgot my password any ideas how to get it or reset computer?
That quickly!
Have you read for possible solutions over in the "More Like This" thread over here?----------------------->
When selecting passwords, make sure it's one that you will NEVER forget AND no one else can figure out.
Old school--- > Print it out & keep in a safe place. A place that ONLY you know about AND never forget.
New school---> Get a password manager utility. Highly recommend 1Password which is shareware. Do a Google search for free password managers.

Just purchase new iMac and migrated. I want to strip my 2 year old iMac of personal files and photos and take to my office. Is there a simple method? Thx

Just purchase new iMac and migrated. I want to strip my 2 year old iMac of personal files and photos and take to my office. Is there a simple method? Thx

The simplest way, is to erase the drive and reinstall the OS X.
Mac OS X v10.6 Snow Leopard: How to Erase and Install
Other than that, you will have to trash all your User files, delete all the photos from within iPhoto and then empty the trash.

I just purchased an album and all the songs downloaded but one. It just keeps going through the downloading process. not sure what to do.

I just purchased an album and all the songs downloaded but one. It just keeps going through the downloading process. not sure what to do.

Has this happened to anyone before?

HT200246 I JUST PURCHASED MOTION 5 AND HAVE NEVER USED IT OR ITS PREDECESSORS BEFORE. HOW CAN I GET A LESSON GUIDE FOR HOW TO USE THIS SOFTWARE?

I JUST PURCHASED MOTION 5 AND HAVE NEVER USED IT OR ITS PREDECESSORS BEFORE. HOW CAN I GET A LESSON GUIDE FOR HOW TO USE THIS SOFTWARE?

There are a number of resources. You might want to start with:
The User Manual:
http://help.apple.com/motion/mac/5.0/en/motion/usermanual/
This Thread:
https://discussions.apple.com/message/22833760#22833760
or just do a google search, that should bring up plenty of tutorials from around the web.
Cheers!

I have pictures on my phone that I can not delete. There is no trashcan. These pictures are in albums and not the camera roll itself. How can I delete them?

My wife and I decided that we needed separate accounts for our two 4s phones. To do this, the data from her phone needed to be transferred out, then transferred back in under the different account. The pictures were transferred back in using Itunes. These appear as separate albums in the "photos" app. I would like to delete some (or all) the pictures in these extra albums, but there is no trashcan to put them in. I can only delete pictures in the "camera roll" itself. These pictures are taking up valuable memory and I would like to free up some space. How can I delete them?

You're welcome.
As it relates to pictures, iTunes will only do two things: it will transfer photos from your computer to your device (if you select to Sync Photos on the Photos tab of your iTunes sync settings); and it will include the camera roll photos on your device in your device backup (if you back up to your computer rather than to iCloud). It does not transfer photos from your phone, only to your phone. (Transferring photo from your phone to your computer is done by importing them as expained here: http://support.apple.com/kb/HT4083.)
The only area where you might lose pictures by syncing would be if you synced your phone while selecting Sync Photos on the Photos tab of your iTunes sync settings and the photos you had previously synced to your phone from your computer were no longer on your computer. iTunes is syncing photos one-way; ensuring that the photos transferred from your computer match the photos still on your computer. If you delete the photos from your computer, then sync, the deleted photos are then removed from your phone.
This does not effect photos in the camera roll or in your photo stream, it only effects photos in the Photo Library album and albums containing photos in the Photo Library album.
The deleted photos would have been placed in the recycle bin when you originally deleted them from the computer. Nothing is put in the recycle bin when syncing with iTunes.

We just purchased an IMAC and received a $100 gift card. Can I buy IWORK with this card? If so, how. I have already put in codes etc. but can't find the program.

Can I use an Apple gift card to buy IWORK for my new IMAC? We got a $100 card with our purchase of our IMAC.

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Type iWork in the search box and there they are.
You may also buy the iOS versions of the iWork apps in the iTunes App Store if you want to use them on an iOS device, such as the iPad.

I just purchased an iMAC and Apple just announced the release of the new iMAC

I just purchased a 27" iMAC with 8GB of RAM and Radeon 6970 2GB.....Total was $2,399 before tax and shipping. Will Apple allow me to exchange for the new iMAC that they just announced today?....I feel ripped off!

The normal return policy is 14 days; but I've read of a couple of people claiming that individual stores may extend that - those reports were regarding the iPad.
So, the only way to know is to ask Apple. As for feeling ripped off - why? Do you want/need a CD/DVD drive? The new iMacs don't have one. Do you want a firewire port so you can use your external hard drives which also have firewire - the new ones don't have that either. So, does your current iMac do what you purchased it for? If so, you weren't ripped off. Newer, better, bigger editions of electronics are being introduced daily - it's called marketing.

I just finished creating a movie in IMovie and now want to burn it to a DVD and make it loop. Since I just purchased this IMac it no longer comes with IDVD. My question is how to burn and loop a dvd without IDVD. Thanks for any help.

I just finished creating a movie using IMovie and want to burn it to a DVD and loop it. Since I just purchased this mac it looks like they no longer include IDVD. Is there something out there to help me do this. I am new to MAC and any help would be greatly appreciated. Thanks

There is free open source software called Burn that will burn DVDs. Here is a link.
If you wish to pay for software, there are many, including TOAST TITANIUM from Roxio. Apple's retail copy of iLife 11, and Apple's Compressor.
Of these, I would say that iDVD is known for being able to create very professional looking DVDs with intros, menus, lots of interesting templates.
Toast is much simpler and the menus and templates are more plain.
Compressor is a professional tool that does a lot more than make DVDs. Don't expect much in the way of menus or templates.
Burn, I have never tried, since I have iDVD and Toast for those ocasions when I need to burn a DVD. However, since it is free, I think it is worth a try.
Each software package is a little different, but in general, in iMovie, you can use the SHARE menu to SHARE/MOVIE in Large size. Save the movie to your desktop or someplace you can easily find it. Then drag it into the tool of your choice. You can alsouse SHARE/MEDIA BROWSER/LARGE if you have iDVD or Toast.

HT1349 First of all, I have just purchased a iMac and I tried installing my Logic Express 9.0 and it won't work. Gives me an error message. I searched the internet and found i need to update it to run with Lion. Tried to download but my SerNum doest work.

Can anyone help me please. I tried installing my Logic Express 9.0 but it states I need an update. Ok.. great. So i tried to download it via apple.com but my serial number doesn't work. I can't even schedule an appointment with them because I am in Italy now. Can anyone show me how I can fix this proble. Either download the update thtat allows my iMac to run Logic express 9 or get apple.com to help me. Either or would be appreciated.! Thank you!

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

Just purchased an imac and in the app store the persons namekeeps poppin up, how do i delete his info?

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