Just purchased and downloaded Acrobat Pro, but cannot launch it. I need to use it NOW!

I was using the Acrobat Pro trial, loved it, used it every day, so purchased the program and now cannot launch it no matter how many times I download it and try. Can anyone help?

What OS? Assuming you are using Windows, there may be something leftover from the trial installation. Try using the cleaner tool and then re-installing.
Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

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I purchased and downloaded Acrobat Pro XI and have installed it. I want to create a reinstall disk should I ever need it. I planned on using a DVD. I'm running Win 7 Pro w/SP1.

I purchased and downloaded Acrobat Pro XI and have installed it. I want to create a reinstall disk should I ever need it. I planned on using a DVD. I'm running Win 7 Pro w/SP1.

Hi halb10567672,
You can download the setup file again from this Link (Download Acrobat products | Standard, Pro | XI, X ) and Burn it to a DVD Disc using Windows Explorer.
Please revert back for any further query or assistance.
Regards,
Rahul

Just purchased the "Adobe Acrobat Pro" but now I cant download the software

I just paid $180.00 to purchase the "Adobe Acrobat Pro" After I provide all necessary information and set up an account, I was then instructed to download and install the software, however when I click on the software download button, it does NOT download the software. Why will it not download the software?

Assistanttolindsey the Adobe Download Assistant will download the installation files for Adobe Acrobat Professional XI. By default they are saved to your download folder. You can begin the installation process from there.

I have purchased and downloaded Acrobat XI, but I keep getting "trial expired" message

I did the free trial, and at the end of the trial I decided to purchase. I paid for and downloaded Acrobat XI for students. Now I am trying to open a document, and I keep getting a message that says that my trial has expired and I need to buy the software. I can't find an icon or anything in the "start" menu that doesn't do the exact same thing. I can't even open the program. Help!

Don't you get the option to enter your serial number? That should get you out of the trial mode.

I just subscribed and downloaded Acrobat Pro XI -- it tries to open, but fails every time

Does anyone have any suggestions? I downloaded this on a new Mac Pro.

You should get a request to login that is used for the activation on the subscription services.

I purchased and downloaded Acrobat Pro XI. After the pop-up requesting the language I got a message "The installation package could not be opened. Verify that the package exists..."

The full message was "The installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify this is a valid Windows Installer package."

OK, I got around this error by extracting the files to "C:\Program Files (x86)\Adobe Acrobat XI"
Now I get a different error "1325.kstanwood is not a valid short file name". I'm not certain why it's even trying to create such a file name.

I just purchased and downloaded a book but can not play it.

I am using iTunes 10 on an imac. Under purchased items it is listed as a protected book. But it subtracted the dollars from my account. What is up?

How to report an issue with Your iTunes Store purchase

I HAVE SUBSCRIBED TO ACROBAT PRO, BUT CANNOT GET IT TO WORK ON MY PC AFTER THE DOWNLOAD

i HAVE SUBSCRIBED TO ACROBAT PRO, BUT CANNOT GET IT TO WORK ON MY PC AFTER THE DOWNLOAD

Windows 7 operating system....constantly pops up with a window that says I am not on the internet and can't register my product....obviously I am on the internet at this moment because I am posting on an online forum. I downloaded the software four times now, after uninstalling it three times. I downloaded XI Pro.

I just purchased and downloaded Adobe Photoshop Elements 10 to my new Mac but can't open it. i

I just purchased and downloaded Adope Photoshop Elements 10 to my new Mac. I cannot find, and cannot open, the program.

Well, it should be in your downloads folder. If it's really not anywhere, I would try downloading the trial, where it's easier to figure out which is the correct file, and you can enter your serial number into that, same as into the purchased download.

I just paid for, and downloaded Acrobat Pro, and it 'quits unexpectedly' each time I try to open it-b4 it even gets to the opening menu-. Any solutions??

I just paid for, and downloaded Acrobat Pro, and it 'quits unexpectedly' each time I try to open it…b4 it even gets to the opening menu…. Any solutions??

Did you install it in the administrator account with anti-virus disabled?

I just purchased and downloaded Logic 9. I had Logic 8 previously installed. What the **** happened to my Logic 8. It's gone along with the sounds and my my G4 mastering Folder. And... where are all these sounds stored on my computer I can't find them?...

I just purchased and downloaded Logic 9. I had Logic 8 previously installed. What the **** happened to my Logic 8. It's gone along with the sounds and my my G4 mastering Folder. And... where are all these sounds stored on my computer I can't find them?...

Very many thanks Niel. My problem solved in less than five minutes. I've never had to use that command before. I found the folder and copied it - but I'm still no clearer as to where it was!
Thanks again

Just purchased and downloaded pe 13. While installing, I found out pe13 is not compatible with my OSX 7.5 system. Any Idea's on how to swap for pe 12? It's not available on the Adobe web site. Any suggestions would be appreciated. Thanks

Just purchased and downloaded pe 13. While installing, I found out pe13 is not compatible with my OSX 7.5 system. Any Idea's on how to swap for pe 12? It's not available on the Adobe web site. Any suggestions would be appreciated. Thanks

daleroach
Adobe is not going to swap 13 for 12. It is selling only 13 download as you found out. So, you are going to have to purchase 12 if you want to use that program. It may still be available at some retail locations, such as Amazon.
If you are within 30 days of purchase and have purchase the download from Adobe, then contact Adobe via its Adobe Chat to get a refund. To do that, click on the following link
http://helpx.adobe.com/sea/contact.html?step=PRE_membership-account-payment_payments-invoi ces-orders_stillNeedHelp
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
If the link does not hold its set, then you will need to navigate to Chat Panel using the above titles as guides.
Please let us know if you are OK with the above. If any questions or need clarification, please do not hesitate to ask. Reminder..we are not Adobe. This is a user to user
forum with an undefined frequency of an Adobe presence in it.
Best wishes
ATR

TS3297 Just purchased and downloaded 2 albums. Some of the songs are imcomplete.

Just purchased and downloaded 2 albums. Some of the songs are imcomplete.

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

I just purchased and downloaded snow leopard and now i cant access parallels 3.0 what do i have to do to be able to access it?, I just purchased and downloaded snow leopard and now i cant access parallels 3.0 what do i have to do to be able to access it?

I just purchased and downloaded snow leopard and now I cant access my parallels 3.0 application. What do I do now so I can get back into my windows

I just purchased and downloaded snow leopard
Uh…no, you didn't. Snow Leopard is not available as a download, and never has been. So that means you're running Lion, in which case Parallels 3 definitely won't be compatible with it. You need to check what you're really running and use that information to post in the correct forum, as well as provide the necessary information about it.

TS1424 I have purchased and downloaded an album, but some of the songs did not download correctly as the songs are not complete. How do I redownload them without purchasing the album again.

I have purchased and downloaded an album, but some of the songs did not download correctly as the songs are not complete. How do I redownload them without purchasing the album again.

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the track and try redownloading fresh copies.
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

Just purchased and downloaded Acrobat Pro, but cannot launch it. I need to use it NOW!

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