Just purchased but Photoshop crashes
Adobe Photoshop CC 2014 has stopped working - I get this message and the program closes.
Lightroom is working fine
I have no idea about computers inner workings!
Disappointing to say the least.
Anyone help?
Jac
Look at the crash report see if it identifies a failing module.
Supply pertinent information for quicker answers
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crash reports; etc
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Photoshop crashes on launch.
I've just downloaded the Photoshop/Lightroom package. Lightroom seems to be working just fine, but Photoshop crashes for no apparent reason immediately after start up. I've tried uninstalling/re-installing as recommended, but with no success. My system is a Dell PC running Windows 7 64-bit. Simple answers, please - I'm no techie! Cheers. Richard
Below is the detail from the 'Event Viewer'. Since my last post, I've updated my device drivers and BIOS. No difference. As I mentioned before, Lightroom works OK, but if, when I have an image on the screen, I click 'Edit in Photoshop', Photoshop starts, briefly displays the image, then crashes with no error message other than 'Adobe Photoshop CC 2014 has stopped working', followed by 'A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available' Then nothing!
This is from the 'General tab:
Faulting application name: Photoshop.exe, version: 15.2.2.310, time stamp: 0x5480338c
Faulting module name: aticaldd64.dll, version: 6.14.10.1646, time stamp: 0x4edef3ed
Exception code: 0xc0000005
Fault offset: 0x00000000002a94c0
Faulting process id: 0x17d0
Faulting application start time: 0x01d0817bcc2b0490
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\system32\aticaldd64.dll
Report Id: 2e8bc21e-ed6f-11e4-9cd6-000272c5838b
This is the XML view from the 'Details' tab:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-04-28T06:24:11.000000000Z" />
<EventRecordID>98905</EventRecordID>
<Channel>Application</Channel>
<Computer>Richard-PC</Computer>
<Security />
</System>
- <EventData>
<Data>Photoshop.exe</Data>
<Data>15.2.2.310</Data>
<Data>5480338c</Data>
<Data>aticaldd64.dll</Data>
<Data>6.14.10.1646</Data>
<Data>4edef3ed</Data>
<Data>c0000005</Data>
<Data>00000000002a94c0</Data>
<Data>17d0</Data>
<Data>01d0817bcc2b0490</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>
<Data>C:\Windows\system32\aticaldd64.dll</Data>
<Data>2e8bc21e-ed6f-11e4-9cd6-000272c5838b</Data>
</EventData>
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