Just purchased HP 8610 printer, but it won't print from my 8.1 windows computer

just purchased HP 8610 printer, installed it wirelessly to my network but it won't print from my 8.1 windows computer.  I can print from my cell phone and I can print using the eprint function, but even though I can see it on the network I can't get it to print a document.

Hi,
Have you ilstalled it software and drivers on your computer yet ? Please download and run the following tool:
    http://ftp.hp.com/pub/softlib/software12/COL50849/​mp-136589-1/HPPSdr.exe
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Similar Messages

  • I just purchased the Magic trackpad but it won't work with my safari, what can i do?

    I just purchased the Magic Trackpad but it won't work with my safari software, what can i do?

    Make sure you settings are correct in System Preferences > Trackpad
    Or System Preferences > Keyboard & Mouse then select the Trackpad tab.

  • USB printer, Airport Extreme, can set up printer but it won't print

    I have an Epson 6600 connected to the AEX via USB. I can see the printer from my Macs and add it just fine but when I send something to it nothing happens. No activity light, no printing or communication error, nothing. Its like the file just goes to alphabet heaven. I've deleted and added the printer several times with no luck. If I connect directly to the printer everything prints fine. Anyone else having this issue? The AEX is using the latest firmware.

    http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/Want-Good-Answers-Ask-Good-Questions/td...
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • I have a new computer and printer. i have installed the printer but it won't print.

    My print request shows up in the que(?) but will not print.  I don't know what to do to get it to print.  HELP!!!

    Huh?

  • Security set to allow high resolution printing but pdf won't print

    We create a large number of pdf files to send out to
    clients, etc. We have been using security on all pdf's being sent out, however, some clients are having issues printing these pdf files even though our security settings are set to allow high resolution printing. Any one have any ideas why? I cannot duplicate the issue for whatever reason, the files still print for me.

    I discover I am suddenly having a similar problem as well.
    I have recently migrated to a new Intel iMac/Leopard, I'm on a network and trying to print to a Tektronix/Xerox 7700 laser printer. I can print anything other kind of document on that printer as long as it is not a PDF.
    When I open the printer window it says the job has been stopped. I choose the job and tell it to "resume" at which point the printer pauses itself. Once it flashed a window that said Operation Not Possible - client-error-something-something and then closed before I could see what the last two words were.
    I am currently using Adobe Reader 6.0. I would love to be able to try to print out of 7.0 but there seem to be continual download problems in the form of constant connection failures. I also have Acrobat 6.0 STD - can't print out of either one.

  • I just purchased a Brother MFC-9340CDW all in one printer.  It shows up on a list of compatable airprint devices but I can't seem to get it to work.  Any suggestions?

    I just purchased a Brother MFC-9340CDW all in one printer.  It shows up on a list of compatable airprint devices but I can't seem to get it to work.  Any suggestions?

    Hi,
    It won't work with airplay, here is how I got it to work with OSX 10.9.4 fully patched;
    you will need to use the serial cable to start the process:
    In-brief Version:
    0) Go grab the firmware update tool, the driver, and the scanner software
    1) Turn off the firewall and antivirus (if you use it ??)
    2) Update the firmware using the serial line
    3) Reserve a static IP outside the DHCP range (using the MAC address of the printer) on your WAP server
    4) Configure the printer to use a static IP through the front panel
    5) Configure the printer WIFI with your SSID and net key through the front panel
    6) Install the CUPS driver on your computer through the printer settings by specifying the static IP
    7) Install the Scanner driver then go into the Control Center and add you computer and printer configuration
    I generally use this kind of set up so that the printer comes back at the same place after a power failure in
    the event that it has a crappy driver.
    For those of you who need a little more help:
    0) Turn off anti-virus and firewall software (it did seem to matter)
    1) Go to the Brother Center and download 1) The firmware update tool, 2) the driver, 3) the scanner software
    2) Go to the front panel on the printer: tools -> all settings -> network -> tcp/ip -> WLAN ; find the MAC address and write it down
    3) Plug the printer in using the serial cable, it will auto detect and you will be able to talk to it.
    4) Install the firmware update tool by double clicking on the dmg you downloaded
    5) Update the firmware and the subfirmware (NOTE: this is a bit finicky -- you may have to unplug and replug it in a couple of times before it starts to talk with the device, after it starts the update process it frequently gives up in the middle, DO NOT unplug the device at this point, just select "retry" from the dialog and it will continue -- it will take about 15 mins or so.
    6) Once the firmware is installed, go to your WAP server and look at the DHCP IP range; typically something like 10.0.1.2 to 10.0.1.200
    7) If there is a capability to reserve an IP on your WAP server pick an IP outside the range in 6 (e.g. 10.0.1.201) and use the MAC address (from step 2) for the reservation... its fine if you don't reserve it -- this is an extra precaution -- just make sure you pick an IP outside the DHCP range
    8) Go to the front panel on the printer: tools -> all settings -> network -> tcp/ip -> WLAN ; then set the IP address:
         boot method: static
         IP address: the address you chose in 7)
         mask: 255.255.255.0
         gateway: the IP of your router -- typically 10.0.1.1
    8) Go to the front panel on the printer: tools -> wireless -> setup wizard -> let it find your network, select it, and enter your key.
    9) Reboot the printer and check it connects to your wireless network
    10) Go to the front panel on the printer, tools -> all settings -> print reports -> network configuration ; print the report and check the IP and MAC
    are what you think they should be.
    11) Go to your computer, bring up a terminal (applications->utilities->terminal)
    12) Ping your printer to make sure its up and accessible -- type: "ping 10.0.1.201" (or whatever IP you used in step 7) and check you get a response -- not a timeout -- if it works disconnect the serial line and delete the (serial line) printer from the list of printers  -- you won't need it anymore -- if not you screwed up somewhere along the line
    13) Now the printer is on the wireless network, install the driver by double clicking the dmg. Then go to system preferences->printers & scanners
         click +
         in the add menu click IP
         enter your IP (from step 7)
         make sure the Protocol is IPP
         Name the printer and set its location
         Go to Use field, in the pull down menu select "Select Software"
         Go through the list and find the Brother MFC-9340CDW CUPS driver -- if its not there you screwed up installing it so go do it again.
    14) Go back to the printer page -- select the printer, select Open Print Queue, then select Settings -- check the Driver Version is 4.1.0 -- if
    it says 2 you are using the airplay version which seems to be buggered -- so you need to try again.
    15) Go open a word document and print it -- smile you are nearly there
    16) Install the scanner software by double clicking the dmg
    17) Open the Control Center, under the Model: select Other
         Click +
         Select your printer
         Enter your computer name in the display name and click ok
    18) Go into adobe Acrobat File->Create->PDF from Scanner (or whatever software you are scanning with)
    19) Select "Brother TWAIN" from the scanner list -- if its not there you screwed up the scanner software installation -- go do it again
    20) Put a document in the top of the printer and press scan -- wammo !
    21) Turn back on your firewall (and antivirus if you have it -- why I can't imagine but what the ****)
    22) Go ping the printer and make sure its still reachable (see step 12) -- if not you need to figure out what your antivirus is screwing up because the firewall is no problem
    23) try printing and scanning again...
    24) rejoice... your done.

  • Hey guys I just bought my new iPhone 5 but now that I increased the brightness I see a sign in the screen like a finger print but it won't get out what it is???please help

    Hey guys I just bought my new iPhone 5 but now that I increased the brightness I see a sign in the screen like a finger print but it won't get out what it is???please help

    How could we know what it is?  We can examine your phone.
    If you think there's a problem, bring the phone to Apple for evaluation.

  • HT1338 I just purchased an iMac and an HP LaserJet M1217nfw printer.  The iMac will not recognize the disc that came with the printer.  What can I do?  This is my first Mac and just might be my last.  Installation has not been fun.  I would appreciate any

    I just purchase an iMac and an HP LaserJet M1217nfw printer.  I could not install with the installation disk that was furnished by HP.  This is my first Mac product and I'm just not sure what I'm doing...help!  I don't know if it's a mountain lion, a tiger, or a dog!  The box says OS X. I really need help.  Thanks for your time.

    What Mac operating system are you running on your iMac?
    Are you certain they're compatible?
    Have you checked with HP to see if there's a newer driver?
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=4 075472
    In addition, I haven't loaded on any software with my last 3 printers.  They just work without them, IMHO.
    But a current driver would be necessary.

  • My HP Photosmart Premium C309-m will scan and copy but it won't print, always says ERROR

    My HP Photosmart Premium C309-m  will scan and copy but it won't print, from a computer file. It always says ERROR

    Hello Plettsy,
    Welcome to the HP Forums.
    I see that you are having and issue when attempting to print.
    So I can better assist you, please write me back with the exact error message that you see when attempting to print.
    Please respond with which Operating System you are running as well.
    Which Windows Operating System am I running?
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    Write back when you have time and I will be more than happy to help.
    Cheers,
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HT201272 So I preorered an album from iTunes and now it won't download into my libraray.  It says that I purchased it on iTunes, but it won't even show up in the "Purchsed" library in my account. Does anyone know what I am supposed to do to downlaod it?

    So I preorered an album from iTunes and now it won't download into my libraray.  It says that I purchased it on iTunes, but it won't even show up in the "Purchsed" library in my account. Does anyone know what I am supposed to do to downlaod it?

    If you can't enter the passcode then you have to place the iPod in recovery mode and then restore the iPod via iTunes. For ecovery mode see:
    iPhone and iPod touch: Unable to update or restore
    Note that this requires using the sleep/wake button.  If you are not successful then there is nothing else that I know you can do.

  • I just purchased acrobat pro 11 and it won't download.  I get this message:  Acrobatpro11_dim can't be opened because the identify of the developer cannot be confirmed.  Help!

    I just purchased acrobat pro 11 and it won't download.  I get this message:  Acrobatpro11_dim can't be opened because the identify of the developer cannot be confirmed.  Help!

    Gabbimai please try downloading utilizing a different web browser.  If you continue to face difficulties with the download process then I would recommend reviewing Find a download link on Adobe.com.

  • Just purchased I-Pad 2 but wont sync my I-tunes library. All opsystems up to date. Reset I-pad but no success. Apps and fotos do sync. Music sync is activated. Any suggestions? Thanks

    Just purchased I-Pad 2 but will not sync my I-Tunes library. Ops system are up to date.
    I did reset the I-pad and started all over. Apps and fotos do sync but not music libray.
    Did not experience such a dproblem with I-phones nor with I-Pad 1.
    Any suggestions?

    IOS: Syncing with iTunes
    http://support.apple.com/kb/HT1386
    Apple - Support - iPad - Syncing
    http://www.apple.com/support/ipad/syncing/
    ITunes: Syncing media content to your iOS devices
    http://support.apple.com/kb/ht1351
     Cheers, Tom

  • I downloaded a song on iTunes, it won't play (it's name is grey), it shows up in purchased and says "play", but it won't play, I can't delete it, and I can't re-download it.....this is confusing please help!!

    I downloaded a song on iTunes, it won't play (it's name is grey), it shows up in purchased and says "play", but it won't play, I can't delete it, and I can't re-download it.....this is confusing please help!!

    Hello CTGame,
    Welcome to Apple Support Communities.
    It sounds like there’s a grayed out song in your iTunes library that can’t be played or downloaded again like other past purchases. Try taking a look at the article linked below and verify the computer is authorized to play that content.
    How to troubleshoot iTunes Match - Apple Support
    Songs appear to be missing
    Songs containing DRM (Digital Rights Management) might not appear in iCloud, or might appear grayed out. This can occur if your computer is not authorized to play that content. Try authorizing your computer, then manually update iTunes Match. To determine what Apple ID your computer needs to be authorized for to play a specific song:
    Locate and select the song in your iTunes library.
    Choose File > Get Info.
    In the Summary tab, locate the Account Name field in the right column. Write it down.
    Click OK.
    Choose Store > Authorize this Computer.
    Type in the account name from the Summary field and enter its password. Click Authorize.
    Choose Store > Update iTunes Match.
    So long,
    -Jason

  • I have been working on a project on final cut pro trial, just purchased the real deal, but cannot find a way of importing the project

    I have been working on a project on final cut pro trial, just purchased the real deal, but cannot find a way of importing the project

    You don't import the project.
    I'm going to assume that both the trial version and purchased version were 10.1.
    Open FCPX and then Open Library>Other, Navigate to wherever you stored the library (ies) you worked on when you used the trial. Choose that library and your work should be in one or more events in it.
    Russ

  • I have no idea what my security question answers are. I just got a new ipas but it won

    I have no idea what my security question answers are. I just got a new ipas but it won't let me buy apps. How do I find my answers

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

Maybe you are looking for