Just purchased Mountain Lion - not downloading

I recently purchased a Mountain Lion upgrade for my 2010 Macbook (which came bundled with Lion). I purchased the software, redeemed the code and can see the software under the MacApp "Purchased" tab. There is a "Download" button, but nothing happens when I click on it. When I click "Check for Unfinished Downloads," I get a message saying that all downloads are complete. How do I complete this download?

Is this the upgrade path where they email you a code to unlock the file?
You may have to contact Apple Store main number (web page) & ask.
Or if not available through weekends/afterhours, use Contact web page.
Not sure given the vintage of my stuff.
Good luck & happy computing!

Similar Messages

  • I have 10.6.8 just purchased mountain lion, but its not compatible, what do I do?

    I have a 10.6.8 just purchased mountain lion, but its not compatible what can I do?

    What year, screen size, CPU speed and amount of RAM installed in your iMac?
    If your iMac is not a mid-2007 iMac model or newer, you can't install OS X 10,8 Mountain Lion.
    Tthe highest OS X version that can be installed is OS X 10.7 Lion.
    You need to call Apple at 1-800-MYAPPLE ask for retail software sales and tell them you want to install OS X 10,7 Lion onto your iMac. They will give you a special download code to access the OS X 10.7 Lion download from the Mac App Store.
    Good Luck!

  • I just purchased mountain lion but when i went to redeem it said my computer was not compatible.  What do I do?

    I just purchased mountain lion for my Mac Pro.(20o4).  when I went to redeem it said it was not compatible.  What do I do?

    Click here, contact the Apple Store staff, and see what they say.
    (104467)

  • I just purchased Mountain Lion on the app store, put in new credit card and agreed to terms then nothing happend. How do I know if I purchased this upgrade?

    I just purchased Mountain Lion on the app store, put in new credit card and agreed to terms then nothing happend. How do I know if I purchased this upgrade?

    Sometimes if you make a purchase for the first time, use a new billing method (ie credit card) or the App Store terms have changed, I've noticed that you need to press the "Buy" button twice for the purchase to actually go through (ie, you press Buy, you agree to the terms, and you have to press Buy again). You won't get double-charged.
    You can check if the purchase is actually downloading by looking in the Purchased tab of the App Store - the Mountain Lion installer will be there if it worked. If not, try the Buy button again.
    Matt

  • I just purchased mountain lion and it doesnt load, it says "waiting"  please help

    i just purchased mountain lion and it doesnt load, it says "waiting"  please help

    Welcome to Apple Support Communities
    Open App Store > Purchases, pause and resume OS X. If it doesn't help, press Shift key in boot and download Mountain Lion

  • Why isn't OS X Mountain Lion not downloading from Mac App Store?

    Hi all,
    I have recently downloaded the OS upgrade to Mountain Lion from the Mac App Store for £13.99, and it is't downloading. Since purchasing I have received the bill from Apple outlining I have purchased the item. But nothing has happened as yet. I have looked under purchases in the Mac App Store and it just shows the progression bar...
    79.3 MB of 4.37 GB - Calculating...
    I have restarted my IMac many times and still nothing!!!
    What can I do?? I have the icon for Mountain Lion in the dock but the only options available I can see are... Pause, or Cancel Download.
    Please help!!!
    I am running Mac OS X  version 10.6.8
    Thanks in advance

    It looks stuck, and at this point, you probably ought to cancel the download and start it over again. (No worries about paying again... once you buy something in the App Store, you own it for as long as it stays in the store and can re-download it all you like.)
    Also, before you consider installing the upgrade, note that there are some things you should do:
    1) Check all your software for compatibility with the new system.
    2) Repair the hard drive with Disk Utility.
    3) Make a full backup of your whole system using Time Machine.
    4) Ideally, make a second full backup of your whole system using something else, like Carbon Copy Cloner. (I consider two backups to be the minimum.)
    5) Wait until you have time to deal with any possible problems that crop up.
    6) Install the upgrade.
    Some people recommend erasing your hard drive and installing the new system "cleanly." That certainly helps ensure that you don't have any problems with the new system, but is often unnecessary. I prefer to save clean installs for when they are actually necessary, but that is only an opinion. You can certainly choose to do a clean install if you prefer.

  • OS X Mountain Lion not downloading at all..

    I ve just purchased OS X Mountain Lion but its not downloading at all after 4hrs of purchase. Pls help. thnx..
    Rgds,
    Sanjeev

    Check in the Purchased tab of App Store. Does it say it is downloading, or is it paused?
    How fast is your internet download speed? Cable? DSL? LAN?

  • Osx mountain lion not downloading

    My download of osx mountain lion gets to 142mb then stops! I've tried deleting the purchase and redownloading still the same thing,
    does anyone have an answer for this annoying issue!

    Hello, how much free space on your Hard Drive?
    Could be many things, we should start with this...
    "Try Disk Utility
    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    3. Click the First Aid tab.
    4. Select your Mac OS X volume.
    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
    http://docs.info.apple.com/article.html?artnum=106214
    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive & clear caches.)

  • Mountain Lion not downloading

    Hi, I have been invoiced as having purchased OSX Mountain Lion but I keep getting an error message when trying to download it from the App Store. It basically gets to around 50MB as downloaded and then says 'The Application could not be downloaded. The application you tried to download could not be downloaded. Check your internet connection and try again.'
    My internet connection is fine and stable. I have 8GB Ram and plenty of free hard drive space. I am currently using Mac OS X 10.6.8
    Does anyone know what the problem could be please?
    Thanks
    Matt

    MattB CC wrote:
    It basically gets to around 50MB as downloaded and then says 'The Application could not be downloaded. The application you tried to download could not be downloaded. Check your internet connection and try again.'
    My internet connection is fine and stable.
    Fine and stable, ok.   What is your download speed?
    www.speedtest.net
    This is usually the problem.

  • Is your OS X Mountain Lion not downloading?

    OS X Mountain Lion is not downloading.  It keeps saying that there is an error or that it will take up to 195 days to download then just says calculating.  It has not moved at all in hours.  My internet is fine.  Maybe the servers are busy?

    Click the apple logo and select About This Mac to see if it's on the list.
    https://discussions.apple.com/docs/DOC-3761
    The following Macs with 10.6.8 or later,  2GB of RAM, and 8 GB of hard space (presumably an additional 15% of free hard disk space will be beneficial as has always arbitrarily been found in the past) will be able to upgrade to Mac OS X 10.8 when it is released in July 2012:
    iMac 7,1 and later
    MacBook 5,1 and later
    MacBook Pro 3,1 and later
    MacBook Air 2,1 and later
    Mac Mini 3,1 and later.

  • OS X Mountain Lion Not Downloading

    Trying to download OS X Mountain Lion but nothing seems to be happening - It just says that it is 'downloading' and all I can do is pause it or cancel download.  I've tried both and I've checked all my software is up to date .  It has been saying 'downloading' for several hours now.  I've got Mac OS X Version 10.6.8. on a 13 inch Macbook Pro mid 2010.

    I had the same problem.  Took me three attempts to download the software.  Try logging out of the App Store, close out of the App window and then re-openning the App Store and logging in again.  Then click the download button again.  If it did not complete the download it appears to keep track of that and not charge you again.  My last attempt it looked like the download was zero % complete.  When I restarted it, it appeared to recognize where it left off an after a minute or so, started where it left off.
    This software is a significant size and will take a bit to download.  Add this to any ongoing internet activity and the capacity of your network and it could take some time.  Hope that helps.

  • Just purchased Mountain Lion and now realized it wont work on my 2008 iMac, tried to start a chat but Apple support chat says my serial

    I also tried to see if I could buy memory but find thatI cant even do that with this relic?

    Those models will support:
    Maximum Memory
    6.0 GB (Actual) 4.0 GB (Apple)
    Memory Slots
    2 - 200-pin PC2-6400 (800MHz) DDR2 SO-DIMM
    They should be upgradeable to Mavericks as well as Mountain Lion.
    Upgrading from Snow Leopard to Lion or Mountain Lion to Mavericks
    To upgrade to Mavericks you must have Snow Leopard 10.6.8, Lion, or Mountain Lion installed. Purchase and download Mavericks (Free) from the App Store. Sign in using your Apple ID. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
         OS X Mavericks- System Requirements
           Macs that can be upgraded to OS X Mavericks
             1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
             2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
                 Model Identifier 5,1 or later
             3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
             4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
             5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
             6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
             7. Xserve (Early 2009) — Model Identifier 3,1 or later
    To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
    Are my applications compatible?
             See App Compatibility Table — RoaringApps.
    Upgrading to Lion
    If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
    You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax.  It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
         Lion System Requirements
           1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
               or Xeon processor
           2. 2GB of memory
           3. OS X v10.6.6 or later (v10.6.8 recommended)
           4. 7GB of available space
           5. Some features require an Apple ID; terms apply.

  • Mountain Lion Not Downloading Past 53mb

    Mountain lion won't download past 53mb before "calculating" the download time remaining. I've restarted my computer and cancelled and restarted the download. Still freezes at the same spot. Any solutions?

    Then the next question is what kind of access do you have, DSL, cable, FiOS, or something else?  The full ML download is almost 5 GB so young can have issues with a slow connection and a file that size...not knowing where you are, can you try an off-hours time for the US west coast?

  • Macbook Pro with Mountain Lion not downloading Printer Drivers

    I have an Epson XP-300 All in One Printer.  I tried downloading the software and its drivers from the installatioin CD and Epson Website but my Mac just won't do it.  When I click Download on the Epson Site safari won't open the page.  It tries to but then says "Safari can't open page".  I am running Mountain Lion.
    Help...anyone?

    Thanks for the quick reply Sig.  I actually downloaded this file from the exact location you suggested last night. I then deleted the printer from "Printer and Scan" list and tried to add it again hoping it would solve the problem but now I can't even add the printer again since the Mac doesn't even recognize there is a printer in range.  Still don't know what to do.  Suggestions??  Thanks.

  • Mountain Lion not downloading in App Store.

    Hi guys,
    I've read countless threads and tried everything but I still can't seem to download Mountain Lion from the App Store!
    It's currently in my purchases, but pressing the download button does nothing whatsoever. When I click download from the actual Mountain Lion page, I get a small icon in my dock which either says 'waiting..' or 'downloading..'
    When it says downloading, nothing seems to happen.. and in my purchases page there is no progress bar. In fact, in my purchases it still has the download button despire having a progress bar below the dock icon.
    I've tried connecting via ethernet to download it. I've checked my Mac specs and they're all ok. I've tried restarting everything and cancelling the download.
    Can anyone advise me?
    Much appreciated!

    Apple - Support - OS X Mountain Lion - Contact Support
    Apple - Support - Contact Apple Support

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