Just Purchased Skype Premium but want unlimited ca...

Hello,
I have just purchased Skype Premium and thought it was unlimited sms and calls to mobile however it is not - is this service available? And if so how to I 'upgrade' to it without having to pay a full subscription again?
Thank you so much for your help.
Cheri

Skype Premium works perfectly for thousands of users.
Please explain your problem in DETAIL.
You can't make a call to/within which country?
Landline or cellphone?
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Purchased Skype Premium but didn't receive the US/...

Purchased Skype Premium to get unlimited US/Canada subscription. Skype Premium is delivered and shows in my purchase history but the unlimited US/Canada subscription does not appear. How can I resolve this? My account is not located in the US or Canada, is this the problem? Although I was logged in and when I selected Skype Premium it showed this subscription as a feature (which is why I bought it!). Thanks for any help!

Hi,
Currently Skype Premium bundle with Unlimited US&Canada is offered for US&Canada customers only. This is the reason why Unlimited US&Canada subscription was not included.
If you wish to call US or Canada then you can find available subscription for your location here: http://www.skype.com/go/subscriptions
You can request a refund if you wish to have Skype Premium refunded: https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Want to purchase Skype credit but it decline that I have to go to iTunes support

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Click here and ask the iTunes Store staff for assistance.
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Skype Premium, but haven't got my unlimited calls ...

Hi,
Yesterday I bought my Skype Premium, but unfortunetly I did not receive my unlimited calls to phone numbers in The Netherlands..
Any Ideas on how I get this activated?
- Ricardo

Hello,
Have you tried to call to the Netherlands? If so, which error message are you receiving? Bear in mind that only calls to Dutch LANDLINES are included in your Plan (not cell phones).
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Can't purchase Skype Premium, something went wrong...

I'm already a old style 'Skype Premium' user, with the old 'Skype Premium' features and unlimited calls to the US and Canada.
Other than that, I have a one month new 'Skype Premium' subscription that is still active.
Now I have credits in the accoun and I want to buy a 12 months new 'Skype Premium' for umlimted calls to over 50 countries, but it always gives me something went wrong error?
And where is the online chat support for 'Skype Premium' users? I just can't find it on the skype website at all.

So to answer my questions,
you'll need to click support first,
then either search or not search a topic for help, the heavily advertised "Live Chat" support is buried
in the bottom and with a different confusing name called "Get More Help",
Then you will be forced to search your problem again first,
click "Get More Help" again,
login,
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Select issue
Problems huh? Take a seat and tell us about it.
Start by choosing a topic below.
Choose a help topic "
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Bravo Skype, I can see why Skype can't make any progress and sold to MS and there's Viber coming in.
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I have skype premium but am still being charged fo...

Hello,
I purchased a subscription to skype premium but am still being charged for calls I make to a US mobiles. Why? I am currently living in France, does this make a difference? I assumed Skype premium allowed free calls to US land lines and mobiles.

Hi,
Skype Premium bundle with Unlimited US & Canada is offered only to US and Canada customers at the moment.
If you are located in France then you will only get Skype Premium, which doesn't include Unlimited US&Canada, therefore calls are charged from your Skype balance.
Skype Premium alone enables you to make group video calls https://support.skype.com/en-us/faq/FA10868/What-is-Skype-Premium
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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I am having serious difficulties purchasing Skype premium.
Following my participation in an academic congress in China last year, my Skype account has accidently become associated with Skype's Chinese partner Tom Online. When I now try to purchase Skype Premium from skype.com, I am redirected to Tom Online's Chinese website.
I initially thought that I could resolve the issue by contacting Skype's customer service, but this appears not to be the case. The advice that I have been given is that I should contact Tom Online in order to address the issue, or register an new Skype account. The replies that I have receieved from Skype's customer service are generally rather incoherent, each time written by a different person and often a cut & paste of pre-written text that is only tangentially relevant to the problem.
Might there any way for me, as a European business customer, to purchase Skype Premium without having to interact with Skype's Chinese partner or registering a new Skype account? If so, I would be most grateful.

Hello Ashraf,
I would first recommend checking your call history here:
https://secure.skype.com/account/usage
If call history shows that destination was recognized as Israel landline number then customer service will need to investigate why subscription didn't cover it.
You can file a support ticket through customer service as shown here: https://support.skype.com/faq/FA1170
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Neither party has skype premium but we can somehow...

Neither myself nor the person I skype with has skype premium but about a week ago we suddenly could share our screens and open our cameras at the same time. Messages have been popping up stating we can use this service because one of the people in the call has skype premium.
Has one of our computers been hacked and suddenly we have someone with skype premium hidden in our calls?
Solved!
Go to Solution.

Hi,
The only test we are running right now is around account enablement of group video calls. We haven't changed anything in regard to automatically starting video.
Depending on the platform your friend is using though, they might be able to see video only if the call returns to a 1-on-1 call. E.g. Android and iOS don't support group video calls yet so group calls will show as audio only on their end until enough people leave the call for it to become a 1-on-1 again.
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