Just realised my 7 year old has used my apple id and spent a lot of money. am i able to get a refund?
Just realised my 7 year old has been using my apple id. God knows how he remembered it. He has spent a lot of money. Has any one experience of this? Am i able to get a refund?
Maybe. You can ask:
Apple - Support - iTunes - Contact Us
iTunes says all sales are final but they may make an exception
Similar Messages
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My three year old locked my Ipad out and I had never synced my Ipad to a computer. What do I do??
See the "If you have never synced your device ..." section toward the bottom:
http://support.apple.com/kb/HT1212 -
What we want to do is retain each of our respective downloads whilst allowing for a future separation of the account. She has an iPod touch and I have an iPad. Currently she uses my account but wants her own and frankly I don't want many of her downloads. How do we separate?
Starting a new account does not erase anything.
There is no such thing as "separating" content. Give her a copy of the entire library, and let her delete whatever she does not want. Meanwhile, you can delete any of her stuff from your original library. -
I just bought my 10 year old autistic daughter an IPOD touch that she needs to take to school with just the music (no apps) on it but she also also has an IPAD mini for home that is fullly loaded with apps. The last time I tried to connect 2 devices to Itunes I ended up loosing my own music library so I am a bit hesitant to start setting up this new IPOD touch with outsome help. Anyone have any ideas on how I set up Itunes to make this work and not loose her IPAD apps and media?
Open itunes, connect ipad, select what you want, sync.
Connect ipod, select what you want, sync -
My powerbook g4 (about 6 years old) has just started freezing up--mostly when I'm in Apple Mail, but not always. I have been restarting and it seems to work fine. Any ideas what it might be? I just repaired permissions.
thanks!
Anneaflipflopper wrote:
Yes, it has been running slow. If I do that will it erase what is stored on the hard drive?
Thanks,
Anne
Tom wants you to run Disk Utility from the install disc and then select your boot volume and then click "Repair Disk" to check and correct any directory problems. That will not erase any data files on the disc. If Disk Utility actually makes repairs, do another "Repair Disk" operation, as sometimes one repair will uncover another error. Stop when it gives the volume a clean bill of health without making any repairs. Then restart the machine and see how things work. -
HT3702 My 10 year old has spent £721.77 on my iTunes account in the past week. HELP!!!!
I have just found out my 10 year old has spent £721.77 on my iTunes account in the last 6 days. My bank can't help me and there is no one available from Apple to help me at all. What on earth am I going to do? Am in tears here. I am a single mother and my rent is due at the end of this week!!!!
You've tried contacting iTunes Support ? Purchases are considered final, but you can try contacting them via this page and see what they say : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page.
If the purchases were done on an iOS device, then to try and stop it happening again you can use Settings > General > Restrictions on it to turn off in-app purchases, and to require your password to be entered for every download (the default is a 15 minute period during which it doesn't need re-entering). You can also hide the App Store ('Installing Apps' set 'off') and the iTunes store app via the Restrictions screen. -
I just purchased a one year old iMac. How do I create a brand new admin account?
I just purchased a one year old iMac. How do I create a brand new admin account?
The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1a. If you don't own another Mac
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received those media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Some models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you may not be able to reinstall 10.6 even from the original discs, and Internet Recovery may not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
1b. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
2. Partition and install OS X
If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
3. Other issues
If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like. -
Last year my daughter received an iPod for her birthday. I sat it up using my Apple ID and password that I use with my iPhone. For Christmas she got an iPad mini and it was sat up this time with her own Apple ID and password. Just wondering if there is any way to transfer or sync the apps and music that she has on her iPod to her iPad even though they have different apple IDs and passwords?
Welcome to the Apple community LSeaward.
Unfortunately, you can't transfer content from one ID to another. -
i want to delete my credit card info from my apple account my 3 year old has mastered purchasing apps and he knwos my password how can i remove it from mylaptop, ipad and iphone so this doesnt happen and i can enter my credit card info manually?
Hi..
May not be just the security code > iTunes Store: My credit card's security code or zip code does not match my bank's records -
I have an iPhone and my 9 year old has an iPad, they are both linked to my Apple ID however I want his to be separate now so that we can send messages and face time. Any suggestions how I do this???
Thank you. I tried changing his id but it changed it on both devices:( Don't really have a clue:( I have set up an email account so that he can get an Apple ID.
Do you by chance know how I do this?!? -
My 2 year old has deleted my 'apps store' icon and I cannot figure out how to get it back? Doesn't seem to be available in the on-line apps store, ironically enough
He dragged the icon out of the dock at the bottom and disappeared. That icon is merely a "shortcut" that opens the application when you click on it.
You still have the app. Open your applications folder and look for the App Store app icon. Click and hold down on the App Store icon and drag the icon down into the dock to replace it. That puts the shortcut back into the dock. -
Trying to update system on 1st generation IPAD to give to my 5 year old to use. It is saying that i have purchases on this ipad that are not in my library which is odd because everything on the ipad was purchased current ID. It is not telling me how to transfer them to library? Does anyone know?
Hi stefe109!
I believe this article can provide the information you are looking for:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/ht1848
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
Please can anyone help my 8 year old has changed the passcode on iPad and has forgotten it, can I unlock it without losing any of his apps, photos, etc? I think we have iCloud backup? The iPad has never been backed up to a computer, sorry I am so un technical. Many thanks
You can't prevent losing all content.
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device
1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
2. iOS- Forgotten passcode or device disabled after entering wrong passcode
3. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
4. iOS- Understanding passcodes
5. What to Do If You've Forgotten Your iPhone's Passcode
6. How to Recover Forgotten iPhone Restrictions Passcode | The iPhone and iPad
7. Restoring iPod touch after forgotten passcode
8. RecBoot: Easy Way to Put iPhone into Recovery Mode - if all else fails.
Forgotten Restrictions Passcode Help
1. How to Recover Forgotten iPhone, iPad Restrictions Passcode
If this method does not work, then you will need to fully Restore your
device as New -
My two year old has managed to invert the colour on a MacBook, so that everything appears in negative. How can this be reversed? I have explored Preferences, but can;t seem to see anything relevant.
Yes, he does have agile fingers and they are everywhere! I managed to find a solution to the problem by going to the Language section and resetting to black on white...
All bets and thanks for the response
jem -
I have an apple tv about two years old. Bought for a present and they never took it. I tried to hook it up cut it get stuck on setting time and date. Any help?
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