Just received a replacement 27" iMac from apple online store, since the first one come in w defective microphone , but the replacement is used(not new), do apple selling used product as new now? Call apple care, they said someone will contact me, waiting

Brought an iMac 27" last week, but the iMac was defective, the microphone didn't work, called they to arrange a replacement. After I send back to defective unit next day and a long wait, the replacement unit arrival today, but when I open the box, I immediately feel this is not a new product. All the packing has been open, looks like it is someone returned it and apple try to sell it as new. Call apple, they said they going to call me back , still waiting. What a bad experience !

Call them again and tell them you want a Refund. Send it back then Order another or something else.
EDIT:
Apple has a 14 day No Questions Ask Return Policy for full refund. Take advantage of it and return that system.

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HT201328 Want to go overseas and need my virgin mobile iPhone 5 unlocked so I can use it in europe. Called VM and they said it can't be done. That doesn't make any sense.. What can be done?

Have Virgin Mobile iPhone 5 and they said it can't be unlocked. Reason to get it unlocked is so I can use the phone when travelling in Europe. This is crazy because I also payed for the phone in full... Also, what happens if you move to a region in the U.S. and service is bad...Your stuck with an expensive brick.. Any way to get it unlocked?

Not all carriers unlock their phones. They are under no legal obligation to do so in many places.

How come all the apps I've purchased in the App Store in the past that used to say Installed now say Open under the app?

The App Store
Yosemeti
Ever since anyone that has upgraded to Yosemeti from Maverick or Mountain Lion you now go to the App Store and all the applications I've purchased in the past once you bought them they would say "Installed" and now they say "Open"? Have they changed the rules in purchasing applications from the App Store? Have they made changes to the licensing policies?

No, they just changed the Mac's function to mirror the function of the App Store on the iOS devices. The two operating systems are moving cl;oser together in how they function.

I received an email from apple and they said they froze my account and want me to click on a link . Is it spam email?

What should I do with the email?

Delete it. In the case of any similar emails, type in the address to the site yourself instead of following any links provided in them; if it's legitimate, you'll be able to accomplish what you want, and you won't risk compromising your information.
(87834)

Buy from UAE online store

If I buy a Mac book air from UAE online store does the keyboard come withe Arabic letters ?

Have you thought of going to the website for the UAE online store? That is really the only place where you can get an answer to such a question. For example:
http://store.apple.com/ae/configure/MC968AE/A?select=select&product=MC968AE%2FA

I made an in app purchase and never received what I was supposed to. I contacted the producers of the app and they never got back to me. I then contacted apple and they said they would return my 25$ purchase. I still haven't gotten it. What do I do?

I made an in app purchase and never received what I was supposed to. I contacted the producers of the app and they never got back to me. I then contacted apple and they said they would return my 25$ purchase. I still haven't gotten it. I am starting to feel like I just lost 25 dollars and both companies are sweeping it under the bus. I don't know what to do now. What should I do?!?!

We are users like yourself. You are not speaking to Apple here. We are not able to help. Please call Apple to inquire.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

My iphone hangs any time.I see a call coming but i cannot attend. My call drops anytime and i cant even end the call.The settings page doesnt respond many times.I have given the phone to Apple care , they update the software and return it back to me

My iphone hangs any time.I see a call coming but i cannot attend. My call drops anytime and i cant even end the call.The settings page doesnt respond many times.I have given the phone to Apple care , they update the software and return it back to me.IT WORKS FINE FOR 3-4 DAYS AGAIN THE SAME. Its under warranty and i am disappointed with the Apple product and service

If you used your backup to restore the data after it got returned, set it up as new device and don't use the backup data afterwards. It seems that some data inside the backup are corrupt. Follow this article and set up the account info and other setting manually after that:
Use iTunes to restore your iOS device to factory settings - Apple Support

Just received a replacement ipad and when I connected it to my computer I followed the prompts exactly like the apple tech said. Problem is, I get to a screen prompt that asks me to restore (which he said to click) and now my screen is frozen.

I just received a replacement iPad and when I connected it to my computer I followed the prompts exactly like the apple tech told me too. When I got to a prompt asking if I wanted to restore the iPad he said to click on it. I did. Now my iPad screen is frozen on the iTunes connect screen and I cannot get out of it. An iPad shows connected in my iTunes folder, but when I run a diagnostic it says no iPad is detected.
Any help would be appreciated.
Thanks

Personally, I would call Apple back. However...
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

I couldn't log into my apple account on my iPad, then i couldn't unlock it resulting in it being disabled, however it's the same as my iPhones password, I then called apple, i was hung up on twice and they said it will cost £70 to fix THEIR problem, help?

I couldn't log into my apple account on my iPad, then i couldn't unlock it resulting in it being disabled, however it's the same as my iPhones password, I then called apple, i was hung up on twice and they said it will cost £70 to fix THEIR problem, help?

If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup).
If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.
You may have to force iPad/iPod into Recovery Mode
http://support.apple.com/kb/ht4097

I have just purchased a new iphone 4 from apple and they advised that it was sim free however, when I put my 3 sim in it says invalid sim, apple aren't helping any suggestions??

I have just purchased a new iphone 4 from Apple which they advised was sim free however, when I fitted my 3 sim it advises invalid sim, any ideas whats wrong, Apple not being very helpful???

Yes Iphone 4 in UK. What is the pop up message if phone blocked? Are iphones provided by Apple direct sim free?

I have an iphone 4s unlocked with att prepaid plan (non-contract), everything was working perfect BUT since i update to IOS6 i can not send MMS to anybody has Android, i went to att technical center they said only apple store can fix the problem, i went..

I have an iphone 4s unlocked with att prepaid plan (non-contract), everything was working perfect BUT since i update to IOS6 i can not send MMS to anybody has Android, i went to att technical center they said only apple store can fix the problem, i went to Apple store MANY times they could not fix it, so they gave me a new iphone 4s and they said they fixed it but they did not,iam so mad that's not fair, can somebody help me please.

The nice thing about owning this overpriced POS is that Apple not only doesn't support it, but also doesn't want to hear about anything negative regarding it. So I spoke to the so-called "support" people at Apple who successfully screwed up my contacts beyond repair. I got a nice email from Apple asking me to rate the support I got. I was actually civil and described the issue tactfully. What do I get in return? Nothing. Not a damned thing!! You're luck you've got me by the short hairs on a 2 year contract but I'm still tempted to throw this POS through the front window of the nearest Apple store!! Not only will I be replacing this phone with a competitive product but I won't be buying anymore Apple crap. I guess when you con 27 million people into believing your rhetoric and sales lies, you don't have to care whether some customers get screwed or not. I'll be going back to Verizon and threatening legal action if they don't take this electronic dung heap back but I'm sure the teams of lawyers Apple and Verizon have on staff have insured that I have no rights in this matter and you're free to screw me anytime you please. Sad. I used to love Apple as a company and your products. Now you're just another Microsoft with more trendy looking junk. I've had it with you. If any of your executives are brave enough to talk to me, please contact me at your convenience.

Has anyone else received a phishing, "Urgent Alert From Apple Support"? It came to my actual iCloud email address.

The message is very clearly bogus, full of errors of every kind, right from the start: "Dear Apple Custumer,"
The fact that it came to my own iCloud address worries me since usually such schemes are to a broad group, like "[email protected]"
I have forwarded the email, with Long Headers, to the fraud-combating websites. Can't find any hint on apple.com/support as to where at Apple itself to direct it.

Re: Has anyone else received a phishing, "Urgent Alert From Apple Support"? It came to my actual iCloud email address.
YES today in the UK, the email text is as below, together with several Links to "Apple" sites and an Apple logo and European support address.
Fairly crude but could fool naive users.
Any one know how to get to the addresses behind the links without clicking them? Just copying and pasting as plain text doesn't seem to work. Any other way just copies the Hyperlink.
Scam Text in square brackets:
[This is the final notice to inform you as of 30 - January - 2015 that you have not yet updated your account information. Under "Know your Customer" legislation Apple Inc is required to perform a verification of your information, failure to do so will result in account termination in less than 48 hours.
To stop the termination of your Apple and iCloud please validate your account information before the deadline.
Please continue to Validate your Apple/iCloud ID »
Sincerely,
Apple Support]

When I try to play tv shows all of them pause freeze up and fast forward. Cobtacted Apple and they said they could not help. I uninstalled and reinstalled I tunes.

Runing a Dell Desktop OS is Windows 7 Home premium. When I try to play TV shows all of them pause freeze up and fast forward. They granted me a re download of a series and the problem of course still persited.Contacted Apple and they said they could not help. I uninstalled and reinstalled I tunes. When i went into safe mode i was told I had an audio video playback problem when I opened I Tunes. I created a new user account pwer an Apple support article and the problem still persists. Music and videos work just fine. I am going crazy over this one. Can someone please help me out? Any help would be aprreciated. Thanks in advance
Raymond

Clean the dock connectors.
Try different sync cables.

I have lost my iphone and i have apple care plus how much will apple charge me for new one

i have lost my iphone and i have apple care plus how much will apple charge me for new one

As far as I know, AppleCare Plus only covers up to two incidents of accidental damage from handling; it doesn't cover a lost phone.

I just got my Mac Pro repaired from Apple but I am experiencing the same issue: Screen freezes and shows funny rectangular bars. I shut it down manually and when I try to turn it back on it beeps 3 times. I know its the RAM but is there a way I can fix it

I just got my Mac Pro repaired from Apple but I am experiencing the same issue: Screen freezes and shows funny rectangular bars. I shut it down manually and when I try to turn it back on it beeps 3 times. I know its the RAM but is there a way I can fix it

If you just got it back and it isn't fixed or something else is wrong with it take it back and have them do the repair correctly.

Just received a replacement 27" iMac from apple online store, since the first one come in w defective microphone , but the replacement is used(not new), do apple selling used product as new now? Call apple care, they said someone will contact me, waiting

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