Just received my T530 and cannot connect to the internet

I just recieved my T530 laptop on Friday, 8/26. Right out of the box, I am unable to connect and sustain any internet connection. I have my other PC tried on two different wireless routers and it works fine. It is not the routers that is the issue.
My computer says I am connected to the internet but I cannot browse. I have enabled the Intel connection under properties. The drivers are all up to date. I have restored the system to factory settings because a Lenovo tech support rep said the Windows update was messing new laptops up. 
All of this and I still cannot connect to the internet. I am a wits end. What do I have to do to get this working? Also, how do I return the laptop for a refund?
Thanks!

ladiel,
Typically support will ship a box overnight to you for you to send the system in, and in most cases repairs at the depot are 1-2 days and then it will be shipped back to you overnight.
If you wish to return, you will need to call sales, and let them know you had a defective system and provide the service case number (where you called support to verify your trouble)
I appreciate your time urgency on this. 
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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