Just recently setup a new machine and can't get Story to load

I built a new PC, installed Creative Cloud CS6 and all the software loads and runs except for Adobe Story. When I launch it from the web I get "Failed to get user preferences." All I can do at this point is Sign Out. I can never sign in. My Adobe ID is [email protected] Please help.

Hi,
Sorry for the inconvenience. We have made some backend changes on your preference data. It should fix the problem. Can you please try to login now.
In case it still doesn't work then may be we can arrange a connet session with you.
Thanks

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<Re-Titled By Host>

Hi mwatts18,
As a preliminary troubleshooting step, you should reference the information in the following article:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
I would especially suggest that you delete the account and re-add it, making sure that you are entering the correct password when you add the account. Thanks for being a part of the Apple Support Communities!
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Try holding down the Shift key in Windows when opening iTunes. In the resulting dialogue you will get the option to create a new library or navigate to an existing one. The default location for your iTunes library is in C:\Documents and Settings\Username\My Documents\My Music\iTunes\ (or C:\Username\Music\iTunes\ in Vista). Look in there and see if you have more than one library file (they have the extension .itl) If you have more than one try opening them in turn, you may find your original library is still intact: How to open an alternate iTunes Library file

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Please the link below for further assistance in connecting your wireless device to the internet.
https://us.en.kb.sony.com/app/answers/detail/a_id/33377/p/47329,47564,95482/c/65,66/kw/internet
https://us.en.kb.sony.com/app/answers/detail/a_id/35983/p/47329%2C47564%2C95482/c/65%2C66/kw/internet
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If my post answers your question, please mark it as "Accept as Solution"

I just bought a new computer and can't get it to import my music?

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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Just completed new build and can't get through POST

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First time posting here, but have spent two days looking for similar issues. Found a few, none of which address my particular set of circumstances. Setup is as below, and upon power-up, I see the MSI splash screen, then quick screen mentioning a Promise bios, then screen with "detecting" followed by dots going right, finds the IDE bus, sees a single drive (all I have installed now), then message as follows, "BIOS not installed", flips me to the screen with Del for setup, F11 for Boot menu, etc. At that point I can't enter from keyboard, and can't move from this screen. The D-bracket has RRRG, which seems to indicate keyboard controller. Tried several keyboards, done the bare-bones start up with Processor, vid card, mobo, and one stick of mem. Still same result. I was hoping someone could shed some light on this. Any advice will be greatly appreciated. I have built a number of machines, but never SATA, and haven't seen this issue before. Just wanted to try and work around this before I decide to RMA this board and start over. Thanks in advane.

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Bill O 6TB

I have a mix of Apple and Windows Boxes. The primary NAS is a 2TB Buffalo Unit. The back-up NAS is a QNAP with 6TBs (set up as Raid 5). Until I removed my old 32 Bit Dell machine today, all the rooms in the house got excellent delivery of audio or video, via Apple TVs, which then run into DACs and amps, and the rest of the gear. The 32 Bit Box was failing on some boots, so I got a new machine. I installed 64 Bit iTunes on it, but cannot get it to recognize the NAS Box. It's like the setting took, as I can see it, however, it "appears" that iTunes is looking elsewhere for the media. I would really prefer not to reload all 850 CDs, and redownload the 56 movies from iTunes.
Is there something that changed in 64 Bit iTunes ? years ago, iTunes would sometimes boot and really want to find the music under Documents and Settings..... but that seemed to sort itself out.
Bill O 6TB

Just recently setup a new machine and can't get Story to load

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