Just replaced a lost lumia 822 and now i can't get it activated.

What do I need to do to activate my replacement lumia? i was unable to connect to verizon or anything.

i'm sorry you're having issues with activating your replacement device btyg1119. I know how important it is to get that device up and running. Did you receive the phone from customer service or the Insurance company? First ensure both phones are powered completely off? You can activate the phone online via My-Verizon http://bit.ly/xB4iTc . Here are some directions http://www.verizonwireless.com/support/myverizon/HowToAddActivateDevice.html?lid=sayt&sayt=myverizonactivat*
Keep us posted.
Kinquana_VZW
Follow us on twitter @vzwsupport

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First, search your computer for the missing songs.
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Step 1 results
com.symantec.kext.internetSecurity (1.3.2f5)
com.symantec.kext.ips (3.2f8)
com.cisco.nke.ipsec (2.0.1)
com.symantec.kext.SymAPComm (11.1.2f17)
Step 2 results
org.macosforge.xquartz.privileged_startx
com.symantec.symSchedDaemon.plist
com.symantec.symdaemon
com.symantec.sharedsettings
com.symantec.Sched501-2.plist
com.symantec.Sched501-1.plist
com.symantec.navapdaemonsl
com.symantec.navapd
com.symantec.MissedTasks.plist
com.symantec.diskMountNotify.plist
com.symantec.avscandaemon
com.micromat.TechToolProDaemon
com.google.keystone.daemon
com.bombich.ccc
Step 3 result
org.macosforge.xquartz.startx
com.symantec.uiagent.application
com.prosofteng.DGMonitor
com.micromat.TechToolProAgent
com.google.keystone.root.agent
com.google.Chrome.framework.service_process/Users/damian/Library/Application_Sup port/Google/Chrome
com.ecamm.printopia
com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109
Step 4 result
/Library/Components:
/Library/Extensions:
/Library/Frameworks:
AEProfiling.framework
AERegistration.framework
Adobe AIR.framework
AudioMixEngine.framework
Frameworks
NyxAudioAnalysis.framework
PluginManager.framework
R.framework
TSLicense.framework
cisco-vpnclient.framework
iLifeFaceRecognition.framework
iLifeKit.framework
iLifePageLayout.framework
iLifeSQLAccess.framework
iLifeSlideshow.framework
/Library/Input Methods:
/Library/Internet Plug-Ins:
.DS_Store
Flash Player.plugin
Flip4Mac WMV Plugin.plugin
Google Earth Web Plug-in.plugin
JavaAppletPlugin.plugin
OfficeLiveBrowserPlugin.plugin
Quartz Composer.webplugin
QuickTime Plugin.plugin
RealPlayer Plugin.plugin
Silverlight.plugin
Unity Web Player.plugin
Unused
flashplayer.xpt
googletalkbrowserplugin.plugin
iPhotoPhotocast.plugin
npgtpo3dautoplugin.plugin
nsIQTScriptablePlugin.xpt
/Library/Keyboard Layouts:
/Library/LaunchAgents:
com.google.keystone.agent.plist
com.micromat.TechToolProAgent.plist
com.prosofteng.DGMonitor.plist
com.symantec.uiagent.application.plist
org.macosforge.xquartz.startx.plist
/Library/LaunchDaemons:
com.apple.remotepairtool.plist
com.bombich.ccc.plist
com.google.keystone.daemon.plist
com.micromat.TechToolProDaemon.plist
com.symantec.MissedTasks.plist
com.symantec.Sched501-1.plist
com.symantec.Sched501-2.plist
com.symantec.avscandaemon.plist
com.symantec.diskMountNotify.plist
com.symantec.navapd.plist
com.symantec.navapdaemonsl.plist
com.symantec.sharedsettings.plist
com.symantec.symSchedDaemon.plist
com.symantec.symdaemon.plist
org.macosforge.xquartz.privileged_startx.plist
/Library/PreferencePanes:
Flash Player.prefPane
Flip4Mac WMV.prefPane
SymantecQuickMenu.prefPane
TechTool Protection.prefPane
/Library/PrivateFrameworks:
SymAVScan.framework
SymAppKitAdditions.framework
SymBase.framework
SymDaemon.framework
SymIPS.framework
SymIR.framework
SymInternetSecurity.framework
SymScheduler.framework
SymSharedSettings.framework
SymSubmission.framework
SymUIAgent.framework
SymUIAgentUI.framework
/Library/PrivilegedHelperTools:
com.bombich.ccc
/Library/QuickLook:
GBQLGenerator.qlgenerator
iWork.qlgenerator
/Library/QuickTime:
AppleIntermediateCodec.component
AppleMPEG2Codec.component
Flip4Mac WMV Advanced.component
Flip4Mac WMV Export.component
Flip4Mac WMV Import.component
Google Camera Adapter 0.component
Google Camera Adapter 1.component
/Library/ScriptingAdditions:
/Library/Spotlight:
GBSpotlightImporter.mdimporter
LogicPro.mdimporter
Microsoft Office.mdimporter
iWork.mdimporter
/Library/StartupItems:
/etc/mach_init.d:
/etc/mach_init_per_login_session.d:
/etc/mach_init_per_user.d:
Library/Address Book Plug-Ins:
SkypeABDialer.bundle
SkypeABSMS.bundle
Library/Fonts:
Library/Input Methods:
.localized
Library/Internet Plug-Ins:
Google Earth Web Plug-in.plugin
WebEx.plugin
fbplugin_1_0_3.plugin
Library/Keyboard Layouts:
Library/LaunchAgents:
com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist
com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.E9E876AD-F4B4-43BE-A4F2-EC7 33492E799.plist
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Step 5 result
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Just replaced a lost lumia 822 and now i can't get it activated.

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