Just returned 2nd Macbook Pro because of cosmetic flaws!
So I just returned my 2nd Macbook Pro that I ordered online because of cosmetic flaws. The first one I returned because it had a nice ding/chip on the left edge, and I just returned the replacement because when I opened it there was this gluey/sticky residue below the track pad and a mark on the screen. I don't know what the **** is going on at Apple's factories these days, but there is a serious issue with quality control somewhere along the line. I'll never order online through the Apple store again, it's such a drawn out process for returning things.
Has anyone else experienced anything like this? I know that any mass produced product is going to have defects along the way, but 2 $2000 laptops in a row?!
It happens. I returned my first two BTO MBPs also. First one had a warped lid, and the second had a badly damaged bezel. Fortunately, I have four Apple Stores within five miles, so it wasn't too hard to get tea and sympathy.
If I were you, I might call Customer Relations (call the main support line and ask for them) and very calmly, very politely explain your frustration. They may be able to help restore your confidence....
Similar Messages
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I just bought a MBA and I need to move my photos and itunes to an external hard drive (from my old MacBook Pro) because they won't fit on the Air. I got the photos moved fine and I followed an online tutorial to move the necessary files for itunes, but it didn't work. The files copied fine, but when I tell iTunes on the Air to look at the external drive for the library, it doesn't find anything. What I copied was the entire iTunes Media folder. So, how do I move the necessary iTunes files from my old Pro to a external drive so I can access them from my new Air? Whew!
iTunes- How to move the library to an EHD
After you move the library you need to open iTunes by first depressing the OPTION key then launching iTunes. You will be given a choice of which library to use. This can then be made a permanent change, if you wish, in the Advanced section of iTunes preferences. -
I just bought a MacBook Pro today and when I try to open iPhoto, it tells me "You can't open the application on iPhoto because it may be damaged or incomplete." Please assist me.
Pat Di Paolo wrote:
Im sorry to say this did not work for me.
Pat
Why did you mark your post as solved?
You will be better off posting in either the Lion or the iPhoto forum areas as this area is for Macbook Pro issues. You are having software issues. -
Just got new macbook pro, how do you hook up 2nd monitor?
Just got new MacBook Pro, How do you adapt to 2nd monitor?
You will need a Mini DisplayPort (Thunderbolt) cable and an adaptor for the type of connection your monitor requires. You will find the adaptors at Apple's online website.
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I just had to "wipe" my MacBook Pro because of malware infestation. I reloaded data from G drive Time-machine but am missing several e-Books. How can I retrieve them?
Did you purchase them through iTunes? You should be able to Download previously purchased items that you own again for free.
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I just bought a Macbook Pro with Retina and I cant' seem to connect my HTC One X+ cell phone to it. It seems that I have to download the HTC software for the phone called HTC Sync Manager, but app won't open on the Macbook Pro because it's "unidentified." PLEASE HELP! I just uploaded all of my music and I really want it on my cell to run to. Thanks!
OK Folks i believe i have actually found the solution. I know i am a bit slow but i only got my New HTC One 32gb today (it was free from Three). Like you it would not connect to my Mac or work PC. So here is the way i got it to work. Download Android File Transfer if you have not already got it. Make sure you have USB Debugging setup etc. Now you need to download a free programme called SyncMate. I used SyncMate 4 because i am running OS X 10.7. There is a paid for version of Syncmate but we just want the free version as it seems to contain some drivers that will make Android File Transfer see you phone. Download SyncMate, install it as per usual and hey presto when you plug in your HTC One Android File Transfer should open automatically...BINGO!!! It worked for me which i am really chuffed about as i was just about to ring Three back up to get the phone returned. Let me know if it worked for you too :-)
Cheers dudes
Paul. -
i just got my macbook pro a week ago and i was told that i will get the lion for free, if this is true, then how do i get it.
Hi,
Not that's not normal and is one of the Problems I was having before Restoring as New...
Just make sure you Sync ALL your important Info... Contacts... Music... Etc... to your Computer...
and then do a Restore as New...
i was a bit reluctant at First, because I hadn't done it before... But it was So Easy and am Really Glad I did...
Cheers,
Here's Another Useful Link:
http://www.apple.com/support/iphone/ -
I just purchased a MacBook Pro Retina. Checked my OSX and it is version 10.8.1... trying to find a way to upgrade to a higher version. In the app store it doesnt show the update nor downloading the new Mountain Lion OXS doesnt work. Please help
hienn,
Not yet. There was an upgrade page to 10.8.2 for the late 2012 models but it's down now. I have to assume that Apple pulled it because of some bugs. I would look for something next week, more likely than not. In the meantime, the OP should be good with 10.8.1 until the update shows up again.
Clinton -
I just got a MacBook Pro yesterday and I've logged into a few times already but it wont let me now.. Its just shakes and highlights it for me to do again..
I have the 3 year warrenty thing so can i just call them and ask them about itt?Boot from your recovery partition by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the recovery desktop appears, select Utilities > Terminal from the menu bar.
In the Terminal window, enter “resetpassword” (without the quotes) and press return. A “Reset Password” window opens.
Select your boot volume if not already selected.
Select your username from the menu labeled “Select the user account” if not already selected.
Follow the prompts to reset the password.
Select Apple menu > Restart from the menu bar. -
Hi I've just bought a Macbook pro (2010) I bought it as I needed an older one running snow leopard. Its running on 10.6.4 but I need it with 10.6.1 or 10.6.2, does anyone know if I can install 10.6.1 or 2 on my Macbook??????
This is because I have a copy of Protools I want to run on it and it has to be 10.6.1 or 10.6.2
Help I'm desperate!!The 2010 MBPs came installed with either 10.6.3, or 10.6.4 later in their lifespan. Earlier versions of the OS may not have the correct drivers for the Mac's hardware.
Ultimately, you might be better off upgrading your copy of Pro Tools, or updating the Mac to Yosemite and running Logic Pro X. -
I just purchased a macbook pro and was wondering about an install disk. It seems to be missing some of the applications that should be on it from a fresh install. I was wondering if I would have to purchase a new OS and do a fresh install?
Ahhh, well you never mentioned that before. You need to contact your friend from whom you purchased the computer. He/She should have any and all install discs for any third-party software included as well as for OS X and the original pre-installed software.
Apple will gladly sell you replacements for any discs that did come with the computer originally, but they will not do anything for you because you purchased the computer used. If it's in warranty still, then you can get any warranty covered things taken care of through AppleCare:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site. -
I just purchased a macbook pro retina and I'm having problems with flash
I just purchased a macbook pro retina, I have installed flash and tried everything recommended in previous threads, however, youtube is still requesting I install flash. Any suggestions?
hienn,
Not yet. There was an upgrade page to 10.8.2 for the late 2012 models but it's down now. I have to assume that Apple pulled it because of some bugs. I would look for something next week, more likely than not. In the meantime, the OP should be good with 10.8.1 until the update shows up again.
Clinton -
I just bought a macbook pro. But I got Lion instead of Moutain Lion. How can I upgrade it for free?
I just bought a macbook pro. But I got Lion instead of Moutain Lion.
I tried to upgrade it in the app store, but it requires me to purchase it first. I thought that I suppose to get mountain lion straight away.
How can I upgrade it for free?Dzufar wrote:
Sorry, i forgot to response. I've gone to the store where i bought the macbook. I told them about this, they said that they were sorry about the services and that they cannot do anything about it. They asked me to call the apple service about the upgrade. I called the services, and all that they said was the period where upgrade is free was over. and if i want to upgrade it, I have to buy it. No free upgrade. And said that he cannot comment anything about the services provided by the store.
oh well. just have to live with it.
Oh yes they can! Apple's policy is that you have 14 days from the date of purchase to return the comp.....no questions asked!
You should return it, get your $$$ back. Then purchased another one that has ML from a reputable Apple reseller and/or from an Apple Store (online or off). -
I just got a MacBook Pro...when should I plug it in?
I just got a MacBook Pro, and have never had an Apple Laptop before. I have an iPod touch and iPad, but this is my first laptop. Should I let the battery run down before charging it? Should I plug it in while I work?
luckysgirl92
Should I let the battery run down before charging it?
NO, never do that on purpose. See below
Keep it plugged in when near a socket so you keep the charging cycles down on your LiPo (lithium polymer) cells / battery, but not plugged in all the time. When not being used for several hours, turn it off.
And best "tip" is if its near a socket,...plug it in as long as you can (especially at home) since cycle count on the battery are the "miles that wear out the tires (battery)", however again, not plugged in all or most of the time.
http://www.apple.com/batteries/notebooks.html
"Apple does not recommend leaving your portable plugged in all the time."
While cycle count is commonly seen to be the “miles” on your Lithium Ion pack cell in your Macbook, which they are, this distinction is not a fine line at all, and it is a big misconception to “count charge cycles”
*A person who has, for example, 300 charge cycles on their battery and is recharging at say 50-60% remaining of a 100% charge has better battery usage and care than another person who has 300 charge cycles at say 15% remaining on a 100% charge.
DoD (depth of discharge) is far more important on the wear and tear on your Macbook battery than any mere charge cycle count. *There is no set “mile” or wear from a charge cycle in general OR in specific. As such, contrary to popular conception, counting cycles is not conclusive whatsoever, rather the amount of deep DoD on an averaged scale of its use and charging conditions.
(as a very rough analogy would be 20,000 hard miles put on a car vs. 80,000 good miles being something similar)
*Contrary to some myths out there, there is protection circuitry in your Macbook and therefore you cannot overcharge it when plugged in and already fully charged
*However if you don’t plan on using it for a few hours, turn it OFF (plugged in or otherwise) ..*You don’t want your Macbook both always plugged in AND in sleep mode (When portable devices are charging and in the on or sleep position, the current that is drawn through the device is called the parasitic load and will alter the dynamics of charge cycle. Battery manufacturers advise against parasitic loading because it induces mini-cycles.)
Keeping batteries connected to a charger ensures that periodic "top-ups" do very minor but continuous damage to individual cells, hence Apples recommendation above: “Apple does not recommend leaving your portable plugged in all the time”, …this is because “Li-ion degrades fastest at high state-of-charge”. This is also the same reason new Apple notebooks are packaged with 50% charges and not 100%.
LiPo (lithium polymer, same as in your Macbook) batteries do not need conditioning. However...
A lot of battery experts call the use of Lithium cells the "80% Rule" ...meaning use 80% of the charge or so, then recharge them for longer overall life.
Never let your Macbook go into shutdown and safe mode from loss of power, you can corrupt files that way, and the batteries do not like it.
The only quantified abuse seen to Lithium cells are instances when often the cells are repeatedly drained very low…. key word being "often"
The good news is that your Macbook has a safety circuit in place to insure the battery doesn’t reach too low before your Macbook will auto power-off. Bad news: if you let your Macbook protection circuitry shut down your notebook at its bottom, and you refrain from charging it for a couple days...the battery will SELF-DRAIN to zero (depending on climate and humidity)…and nothing is worse on a Lithium battery being low-discharged than self-draining down to and sitting at 0
Contrary to what some might say, Lithium batteries have an "ideal" break in period. First ten cycles or so, don't discharge down past 40% of the battery's capacity. Same way you don’t take a new car out and speed and rev the engine hard first 100 or so miles.
Proper treatment is still important. Just because LiPo batteries don’t need conditioning in general, does NOT mean they dont have an ideal use / recharge environment. Anything can be abused even if it doesn’t need conditioning.
From Apple on batteries:
http://support.apple.com/kb/HT1446
Storing your MacBook
If you are going to store your MacBook away for an extended period of time, keep it in a cool location (room temperature roughly 22° C or about 72° F). Make certain you have at least a 50% charge on the internal battery of your Macbook if you plan on storing it away for a few months; recharge your battery to 50% or so every six months roughly if being stored away. If you live in a humid environment, keep your Macbook stored in its zippered case to prevent infiltration of humidity on the internals of your Macbook which could lead to corrosion. -
Can i return my macbook pro that i got early september for an imac?
i was wondering if i can return my macbook pro that i got about 4 months ago and pay the restocking fee for a 24" aluminum imac. can someone answer my question please
Good Morning,
I'm afraid you have gone beyond the standard return policy and thus will not be able to return the product for a refund.
For more information, please visit the [Apple Return Policy|http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID ?nnmm=browse&mco=735D05D9&node=help/returns_refund] webpage.
Hope this helps!
David
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