Just stop the subscriptions as you can see your IT say I don't have an account so just stop taking the cash and we will call it quits

Neeraj : Hello! Welcome to Adobe Technical Support.
Neeraj : So you are not able to convert your file.
John: No I have attempted it just keeps taking me to a window asking me to sign up
Neeraj : ok.
Neeraj : let me just go ahead and check the details.
John: Hi do I need to do anything at this time?
Neeraj : Let me just go ahead and transfer this chat to the Concerned team who will help you with this Concern.
John: will this convert my files? As it looks like I would be quicker at PC world for a disk
Neeraj : yes
Neeraj : I am sorry for the delay the dedicated team is busy on another chat,please stay on the line.
Neeraj : for 2-3 minutes.
John: Ok thanks
Please wait while I transfer the chat to the appropriate group.
You are now chatting with 'Ravinder'
Ravinder: Hello. Welcome to Adobe Technical Support.
John: hi I took out an account to allow me to edit documents and save as excel or word I am unable to do any of these can you explain why?
Ravinder: John,May I please know which product you are using
John: Adode 11 and flash player which I clicked on the convert to excel followed the link and took out the 12 months unlimited convertions
Ravinder: May I Please know which Adobe 11 you are using is it Adobe Reader
John: yes
Ravinder: John, you can not convert PDF files into a word from Adobe Reader
Ravinder: For that you require Adobe Export PDF subscription
John: Then why why why when I clicked the link from Adobe reader is it asking to upgrade and give you the option? Simple return the money I will head to PC world for Cuti pdf convertor
Ravinder: It will give you the option and if you want to convert the files you need to purchase Adobe Export PDF subscription
Ravinder: John, Which will cost you US $23.88, Anually
John: No I will give you the option as I am the customer return the cash I am not being placed into a Dutch auction I am very aware of my rights in the UK
Ravinder: Sorry sir if you wants to convert the files you need to purchase the subscription
John: I have a subscription DOH! This was the point I followed the links from the current reader and upgraded with the choices offered by wait for it ADOBE on line. Paid by card and it still fails to convert wait word I used was upgrade!

I can always assist you by refunding the money of the Adobe Export PDF Annual subscription purchased on Aug 21, 2014.
Please confirm the date of purchase here or the personalized message that I have send you in this forum.
Regards
Rajshree

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