Just updated browser to 13.0.1 - Norton Identity Safe was disabled. Every few months when brower is updated this happens, I have contact Norton.

I updated FireFox to 13.0.1 last night and my Norton Identity Safe disappeared. I found it had been disabled. I contacted Norton and got this reply:
''"If you made to upgrade to the Firefox version 13, they made some unexpected changes which has prevented the Norton Tool Bar from loading. We/the Engineers are working to correct this as quickly as possible. It is SO annoying when Firefox makes these changes and ends up frustrating so many of us. I’ve written a letter to them complaining of their deliberate attempts to keep the Norton Tool Bar from functioning. Maybe if enough others do the same, we might not have to suffer this disruption of our convenience."''
Why on earth does this happen so often? I never have problems with the few other plug ins I use. Would be nice if there was better communication for developers of security software were kept in the loop.

Please post a link to where that response was posted. The wording that you quoted appears to have not come from a Norton employee or helper. Thanks.
Here is Norton's announcement on their updates for Firefox 13, posted on the same day that Firefox 13 was released. Norton has become very good about getting their Add-ons for Firefox updated on the same day, or within a couple of days after, the release of new Firefox versions.
*http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-13-Support-for-Norton-Toolbar/td-p/732278
*Read the entire Norton announcement for instructions for updating and product versions that are Firefox 13 compatible.
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Symantec have made an update for their add-ons to work in Firefox 4, but they only listed them as compatible with Firefox 4.0, they need to update them to let them work in Firefox 4.0.1. They have indicated this will be very soon, for details see http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-product-compatibility-with-Firefox-Updates/m-p/443808

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Just updated browser to 13.0.1 - Norton Identity Safe was disabled. Every few months when brower is updated this happens, I have contact Norton.

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