Just updated creative cloud and its disappeared completely off my desktop and cant find it...HEEELP

I updated the app as it insisted and once it got to 100% it completely went and i cant even find it on a pc search, its also no longer on my apps screen, anyone know whats happened?

It shouldbe showing as a tiny icon in the system tray - and look like this (with or without the exclamation mark)
It is supposed to be a picture of a cloud.
If the icon is not showing, run Cloud from the Start Menu by typing in "Cloud" then click on "Adobe Creative Cloud".
A Panel will appear and you then click on the "cog Wheel" as shown below:
Select "Preferences" from the menu which shows, then make sure all four oiptions are ticked.
Then close this panel via the "X" at the top right. The icon should then be showing in the system tray
as mentioned earlier.
I hope this helps :-)

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I just updated Creative Cloud to 1.9.1.474, and my entire CC folder just disappeared. And I can't access any of my 18GB of files on the web. What the hell is going on?

CC says it's re-syncing all 18 GB of my files back to my HDD. I'm on crappy wifi in southern Peru, and I can't access any of my work files for (CC estimates) 22 hours. I'm basically out of business for a day or more. How the hell can Adobe allow this to happen?

With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]

I just updated Creative Cloud and it disappeared from my desktop. In my profile, there is no longer a subscription to Creative Cloud--Just Photoshop for CS3 customers. What is going on?

A few minutes ago I got a Creative Cloud update notification. I ran the update and Creative Cloud disappeared from my desktop. What happened? I still have Photoshop CC and Bridge CC. But will I still get CC updates? Also I no longer seem to have a Creative Cloud subscription--just something that looks like a monthly fee for keeping Photoshop for customers with Photoshop CS3+. What is going on?

I just had an online Chat with Adobe Support, and we uninstalled CC Desktop and reinstalled it. That fixed the problem. I have no idea what CAUSED the problem though.

I am trying to install an update for PS which is part of my Photography package.- each time I try to run it I get notification that "There was a problem updating Photoshop CC. I have just updated Creative Cloud

Can anyone help, I work on a 64 bit HP laptop

I've successfully used Adobe Technical Support Chat several times to solve problems like this.
Go to http://helpx.adobe.com/contact.html and follow the prompts, until you get the CHAT option. You will be talking online with a very smart and polite person from India, who has everything needed to solve your issue. I recommend you relax and go with the flow of this chat: it may take over an hour to solve your issue, but believe me, they DO actually have what it takes.
Good luck.

Updated creative cloud and everything disappeared, running windows 7 64 bit

I updated creative cloud on my windows 7 desktop, this failed with error code 50, cancelled the update, then tried again this time the update went ahead as normal however on completion. All my creative cloud short cuts etc had disappeared and windows told me that the creative cloud exe file no longer existed.
Ok I thought I will reinstall and take it from there, however the CC web page will only allow me to repay[my next subscription is not due until June, so that is a no no,] the question is how do I get CC back my copies of Photoshop and Lightroom appear to be working normally and tell me that they are up to date Help

Negative to the cleaner, as I have no problem with anything else but CC desktop app and that isn’t anywhere to be seen, therefore nothing to clean, I don’t even know if I have the cleaner installed ?, I am just a keen amateur who likes using LR mainly and my nik plug in collection occasionally, this is just a nuisance to me, I only use the desk top app to update when it reminds me to, as I have lightroom 4 anyway and have hardly used Photoshop since I took out my subscription last June, it may pay me to just upgrade Lightroom when my subscription finishes I certainly don’t fancy having to run any chance of using a cleaner and losing my plugins, backing everything up etc, especially when the website isn’t user friendly as regards trying to re install the desk top app.
Thanks for your time anyway, sorry it couldn’t be a quick fix.
Dave

My creative cloud icon has disappeared from my task bar so i cant view my products and update them, please help

my creative cloud icon has disappeared from my task bar so i cant view my products and update them, please help

Hi Simon,
You can also launch Creative Cloud Desktop App from following location.
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
Regards,
Sumit Singh

I just bought creative cloud. MY MAC IS 10.6.8. What should i be at to run the programs and how do I update my laptop

i just bought creative cloud. MY MAC IS 10.6.8. What should i be at to run the programs and how do I update my laptop. It ran the trial of CS6 fine

Cicleonepro you will want to utilize a Mac computer capable or running Mac OS 10.7 or later. You can find the system requirements for the Creative Cloud at System requirements | Creative Cloud. While older software titles are currently included with a membership to maximize your value I would recommend utilizing a computer which meets and exceeds the system requirements for the Adobe Creative software titles you wish to run.

Adobe installer just hangs when I try to update Creative Cloud, how can I fix?

Adobe installer just hangs when I try to update Creative Cloud, how can I fix?

Hi Totti Pointer,
Please follow the below mentioned steps:
1. Navigate to Application/Utilities/Adobe Installers and uninstall CC desktop.
2. In Application/Utilities/ trash Adobe Creative Cloud and Adobe Application Manager folder.
3. Go to Library/Application Support/Adobe and rename OOBE to OOBE.old.
4. Go to ~/Library/Appplication Support/Adobe and trash OOBE.
Try to install CCD again and let us know if still the same issue.
Regards,
Romit Sinha

I am updating my iPhone4s with the most recent OS7.3software update and its been almost 3 hrs now and it has not completed its update. It is still " verifying updated iPhone software. How long does it take for the update to be completed. Thanks

i am updating my iPhone4s with the most recent OS software update and its been almost 3 hrs now and it has not completed its update. It is still " verifying updated iPhone software. How long does it take for the update to be completed. Thanks

Well the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
Its a shame you have to go through what you going through.
Good Luck

Creative Cloud is taking too much time to load and is not downloading the one month trial for Photoshop I just paid money for.

Creative Cloud is taking too much time to load and is not downloading the one month trial for Photoshop I just paid money for.

stop the download if it's stalled, and restart your download.

I just got creative cloud 2014 and decided to install After effects on my laptop. I get error to install Adobe Application Manager. I got AAM but installing it, I got an error message "Installer failed to initialize. Please download Adobe support advisor"

I just got creative cloud 2014 and decided to install After effects on my laptop. I get error to install Adobe Application Manager. I got AAM but installing it, I got an error message "Installer failed to initialize. Please download Adobe support advisor" Now, the support advisor is discontinued. What do I do?
Please anyone help me.
Thanks

Error "Installer Failed to Initialize" | Install desktop application | Windows

I've just updated my phone but its now saying i need to connect to iTunes, when i do this i need to then restore my iPhone and update. however iTunes is saying theres a problem downloading

i've just updated my phone but its now saying i need to connect to iTunes, when i do this i need to then restore my iPhone and update. however iTunes is saying theres a problem downloading

Hello there, lucyhumphrey.
The following Knowledge Base article offers up some great steps for getting your iOS device updated in iTunes:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
If there's still an issue connecting to iTunes then this article may provides some practical steps to try:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I'm Using Windows 8.1 and I have just installed Creative Cloud Desktop but whenever I attempt to log in it then signs me out

I'm Using Windows 8.1 and I have just installed Creative Cloud Desktop but whenever I attempt to log in it then signs me out
I have tried logging in and out and reinstalling but still fails to sign me in

contact adobe support, http://helpx.adobe.com/x-productkb/global/service-ccm.html

I just downloaded creative cloud and when I try to log in it says that I have been logged out, why is it doing that?

I just downloaded creative cloud and when I try to log in it says that I have been logged out, why is it doing that?

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.

I just downloaded Creative Cloud for Photographers and nothing seems to be starting. I cannot download photoshop or lightroom because there is a blue circle in the creative cloud window

I have similar problems. I install cc-app, start it and get an empty cc screen with a blue timer in the middle of the screen that gives me the impression it tries to connect to something.
I have been browsing this forum for days and have tried 'everything' I could find:
- turned off firewall
- connected directly to the internet without a router
- opened ports
- uninstalled cc multiple times
- uninstalled all Adobe software (used to run CS6)
- used cc-cleaner
- manually deleted all adobe related directories
- removed the OOBE directory multiple times
- gave cc administrator permissions
I'm using windows 7.
Another thing I noticed: when cc is running in the background and I play a computer game, cc takes me back to windows. This only stops when I turn off cc.

Just updated creative cloud and its disappeared completely off my desktop and cant find it...HEEELP

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