Just updated desktop - it keeps freezing
Against my better judgement, I allowed the new desktop update to be installed. TOTAL DISASTER! The last one was bad, this was worse, if possible.
When I try to exit, it keeps freezing. I have to force a close via the Task Manager (3 times!). I have shut down, rebooted, both the PC and BB, and the problem isn't getting any better. I have already lost too much calendar information and too many contacts, I can't afford to lose any more. Any suggestions?
Hello,
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over (with several optional items for cleanly removing, which you may need to use), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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