Just updated to Mac OS 10.7.3 and each time I attempt to open Firefox I receive the message; "Firefox quit unexpectedly". Can't use FF!
Just updated to Mac OS 10.7.3 and each time I attempt to open Firefox I receive the message; "Firefox quit unexpectedly". Can't use FF! Repeated attempts to open FF result in the same message.
Downloaded FF again and the same message occurs.
Safari, of course, works but that is not my choice.
Hey b00m3r,
Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read [[Troubleshooting extensions and themes]].
There is also a lot of useful stuff in the [[Firefox crashes]] Knowledge Base article. If you've recently upgraded, you might want to check out [https://support.mozilla.com/en-US/kb/latest-firefox-issues#w_firefox-crashes-when-i-start-it this article] as well.
Hopefully this helps!
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Hello tadom,
Thanks for the question. The following article outlines the exact error message you described, and a potential resolution:
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Process:
Safari [209]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
5.1.6 (7534.56.5)
Build Info:
WebBrowser-7534056005000000~6
Code Type:
X86-64 (Native)
Parent Process: launchd [140]
Date/Time:
2012-08-17 09:39:19.212 -0500
OS Version:
Mac OS X 10.7.4 (11E53)
Report Version: 9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[209]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
*** First throw call stack:
0 CoreFoundation
0x00007fff9428ef56 __exceptionPreprocess + 198
1 libobjc.A.dylib
0x00007fff904fed5e objc_exception_throw + 43
2 CoreFoundation
0x00007fff9428ed8a +[NSException raise:format:arguments:] + 106
3 Foundation
0x00007fff8f2d771f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4 AppKit
0x00007fff953a4cdf -[NSMenu itemAtIndex:] + 165
5 AppKit
0x00007fff953a4e38 -[NSMenu removeItemAtIndex:] + 63
6 Safari
0x000000010cb99c2e -[AppController awakeFromNib] + 387
7 CoreFoundation
0x00007fff94285fb1 -[NSObject performSelector:] + 49
8 CoreFoundation
0x00007fff94285f32 -[NSSet makeObjectsPerformSelector:] + 274
9 AppKit
0x00007fff9538c9ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
10 AppKit
0x00007fff95382f73 loadNib + 322
11 AppKit
0x00007fff95382470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
12 AppKit
0x00007fff9538238b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
13 AppKit
0x00007fff953822ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
14 AppKit
0x00007fff955f306f NSApplicationMain + 398
15 Safari
0x000000010cd9c806 SafariMain + 166
16 Safari
0x000000010cb82f24 Safari + 3876
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib
0x00007fff97a6bce2 __pthread_kill + 10
1 libsystem_c.dylib
0x00007fff963557d2 pthread_kill + 95
2 libsystem_c.dylib
0x00007fff96346a7a abort + 143
3 libc++abi.dylib
0x00007fff901d27bc abort_message + 214
4 libc++abi.dylib
0x00007fff901cffcf default_terminate() + 28
5 libobjc.A.dylib
0x00007fff904ff1b9 _objc_terminate + 94
6 libc++abi.dylib
0x00007fff901d0001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib
0x00007fff901d005c std::terminate() + 16
8 libc++abi.dylib
0x00007fff901d1152 __cxa_throw + 114
9 libobjc.A.dylib
0x00007fff904fee7a objc_exception_throw + 327
10 com.apple.CoreFoundation
0x00007fff9428ed8a +[NSException raise:format:arguments:] + 106
11 com.apple.Foundation
0x00007fff8f2d771f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
12 com.apple.AppKit
0x00007fff953a4cdf -[NSMenu itemAtIndex:] + 165
13 com.apple.AppKit
0x00007fff953a4e38 -[NSMenu removeItemAtIndex:] + 63
14 com.apple.Safari.framework
0x000000010cb99c2e -[AppController awakeFromNib] + 387
15 com.apple.CoreFoundation
0x00007fff94285fb1 -[NSObject performSelector:] + 49
16 com.apple.CoreFoundation
0x00007fff94285f32 -[NSSet makeObjectsPerformSelector:] + 274
17 com.apple.AppKit
0x00007fff9538c9ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
18 com.apple.AppKit
0x00007fff95382f73 loadNib + 322
19 com.apple.AppKit
0x00007fff95382470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
20 com.apple.AppKit
0x00007fff9538238b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
21 com.apple.AppKit
0x00007fff953822ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
22 com.apple.AppKit
0x00007fff955f306f NSApplicationMain + 398
23 com.apple.Safari.framework
0x000000010cd9c806 SafariMain + 166
24 com.apple.Safari
0x000000010cb82f24 0x10cb82000 + 3876
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff97a6c7e6 kevent + 10
1 libdispatch.dylib
0x00007fff9076578a _dispatch_mgr_invoke + 923
2 libdispatch.dylib
0x00007fff9076431a _dispatch_mgr_thread + 54
Thread 2:: Dispatch queue: com.apple.CFURLCACHE_work_queue
0 libsystem_kernel.dylib
0x00007fff97a6c5b6 fsync + 10
1 libsqlite3.dylib
0x00007fff92026e38 unixSync + 72
2 libsqlite3.dylib
0x00007fff92034991 syncJournal + 705
3 libsqlite3.dylib
0x00007fff92025a1e sqlite3PagerCommitPhaseOne + 1262
4 libsqlite3.dylib
0x00007fff9201111e sqlite3BtreeCommitPhaseOne + 478
5 libsqlite3.dylib
0x00007fff92010735 vdbeCommit + 981
6 libsqlite3.dylib
0x00007fff91fd355a sqlite3VdbeHalt + 4442
7 libsqlite3.dylib
0x00007fff920051a6 sqlite3VdbeExec + 51958
8 libsqlite3.dylib
0x00007fff91ff7a5b sqlite3_step + 1883
9 libsqlite3.dylib
0x00007fff91fbafb5 sqlite3_exec + 533
10 com.apple.CFNetwork
0x00007fff925f666c __CFURLCache::PostDatabaseOpenPragmaExecute() + 48
11 com.apple.CFNetwork
0x00007fff925f6542 __CFURLCache::OpenDatabase() + 196
12 com.apple.CFNetwork
0x00007fff925f6040 ProcessCacheTasks(__CFURLCache*, bool) + 265
13 com.apple.CFNetwork
0x00007fff925f5a72 _ZL24_CFURLCacheTimerCallbackPv + 662
14 libdispatch.dylib
0x00007fff90763a86 _dispatch_call_block_and_release + 18
15 libdispatch.dylib
0x00007fff907652d6 _dispatch_queue_drain + 264
16 libdispatch.dylib
0x00007fff90765132 _dispatch_queue_invoke + 54
17 libdispatch.dylib
0x00007fff9076492c _dispatch_worker_thread2 + 198
18 libsystem_c.dylib
0x00007fff963553da _pthread_wqthread + 316
19 libsystem_c.dylib
0x00007fff96356b85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib
0x00007fff97a6c192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff96355594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff96356b85 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0 libsystem_kernel.dylib
0x00007fff97a6ca8e pread + 10
1 libsqlite3.dylib
0x00007fff91fb8ce5 unixRead + 69
2 libsqlite3.dylib
0x00007fff91fda4f6 readDbPage + 102
3 libsqlite3.dylib
0x00007fff91fd8c9b sqlite3PagerAcquire + 315
4 libsqlite3.dylib
0x00007fff92007872 moveToChild + 146
5 libsqlite3.dylib
0x00007fff92009b68 sqlite3BtreeNext + 600
6 libsqlite3.dylib
0x00007fff92002909 sqlite3VdbeExec + 41561
7 libsqlite3.dylib
0x00007fff91ff7a5b sqlite3_step + 1883
8 com.apple.WebCore
0x000000010dc35eff WebCore::SQLiteStatement::step() + 63
9 com.apple.WebCore
0x000000010dc366cc WebCore::IconDatabase::performURLImport() + 908
10 com.apple.WebCore
0x000000010dc34d3b WebCore::IconDatabase::iconDatabaseSyncThread() + 475
11 com.apple.JavaScriptCore
0x000000010d57811f _ZN3WTFL19wtfThreadEntryPointEPv + 15
12 libsystem_c.dylib
0x00007fff963538bf _pthread_start + 335
13 libsystem_c.dylib
0x00007fff96356b75 thread_start + 13
Thread 5:: CoreAnimation render server
0 libsystem_kernel.dylib
0x00007fff97a6a67a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff97a69d71 mach_msg + 73
2 com.apple.QuartzCore
0x00007fff94fb12d9 CA::Render::Server::server_thread(void*) + 184
3 com.apple.QuartzCore
0x00007fff94fb1219 thread_fun + 24
4 libsystem_c.dylib
0x00007fff963538bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff96356b75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff6c780418 rdx: 0x0000000000000000
rdi: 0x000000000000060b rsi: 0x0000000000000006 rbp: 0x00007fff6c780440 rsp: 0x00007fff6c780418
r8: 0x00007fff7e6cffb8 r9: 0x00007fff6c77fea8 r10: 0x00007fff97a6bd0a r11: 0xffffff80002da8d0
r12: 0x00007fe41260e3d0 r13: 0x000000000000000d r14: 0x00007fff7e6d2960 r15: 0x00007fff6c780590
rip: 0x00007fff97a6bce2 rfl: 0x0000000000000246 cr2: 0x0000000110792000
Logical CPU: 0
Binary Images:
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0x7fff6c782000 -
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0x7fff8f20c000 -
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0x7fff992b3fff com.apple.RawCamera.bundle (3.12.0 - 615) <10CCCC87-4A1E-3343-BF09-1C6640B56F45> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff993f7000 -
0x7fff9940efff com.apple.CFOpenDirectory (10.7 - 146) <BBB7C97E-7B46-3286-9128-32B5D16B5CBE> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff9940f000 -
0x7fff99412fff com.apple.help (1.3.2 - 42) <BF14DE49-F7E8-336F-81FB-BBDF2DB3AC09> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x7fff99475000 -
0x7fff994c9fff libFontRegistry.dylib (??? - ???) <822DD341-C735-36C9-9521-E8E98807D09D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff994ca000 -
0x7fff9952afff libvDSP.dylib (325.4.0 - compatibility 1.0.0) <3A7521E6-5510-3FA7-AB65-79693A7A5839> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff99794000 -
0x7fff99797fff libRadiance.dylib (??? - ???) <CD89D70D-F177-3BAE-8A26-644EA7D5E28E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff99798000 -
0x7fff997c3ff7 com.apple.CoreServicesInternal (113.17 - 113.17) <B1DF81C3-9C23-3BAE-9DE8-21EAFEEB97B8> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff997c4000 -
0x7fff997c9fff libGIF.dylib (??? - ???) <8763F67F-A881-30B6-B20E-D395B4D9FD58> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff99817000 -
0x7fff99a19fff libicucore.A.dylib (46.1.0 - compatibility 1.0.0) <38CD6ED3-C8E4-3CCD-89AC-9C3198803101> /usr/lib/libicucore.A.dylib
0x7fff99b03000 -
0x7fff99b09ff7 libunwind.dylib (30.0.0 - compatibility 1.0.0) <1E9C6C8C-CBE8-3F4B-A5B5-E03E3AB53231> /usr/lib/system/libunwind.dylib
0x7fff99b7c000 -
0x7fff99b81fff libcache.dylib (47.0.0 - compatibility 1.0.0) <1571C3AB-BCB2-38CD-B3B2-C5FC3F927C6A> /usr/lib/system/libcache.dylib
0x7fff99b82000 -
0x7fff99b83fff liblangid.dylib (??? - ???) <CACBE3C3-2F7B-3EED-B50E-EDB73F473B77> /usr/lib/liblangid.dylib
0x7fff99b89000 -
0x7fff99b89fff com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <C06A140F-6114-3B8B-B080-E509303145B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff99bfe000 -
0x7fff99bfffff libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff99c00000 -
0x7fff99c00fff com.apple.CoreServices (53 - 53) <043C8026-8EDD-3241-B090-F589E24062EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff99c01000 -
0x7fff99f1dfff com.apple.CoreServices.CarbonCore (960.24 - 960.24) <6F99A26B-788F-37B9-860F-508906EC06D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff99f25000 -
0x7fff99f33fff com.apple.NetAuth (3.2 - 3.2) <F0D60E34-37A9-308D-B44E-E3450906173A> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff99f34000 -
0x7fff99f50ff7 com.apple.GenerationalStorage (1.0 - 126.1) <509F52ED-E54B-3FEF-B3C2-759387B826E6> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff9a3f9000 -
0x7fff9a40bff7 libz.1.dylib (1.2.5 - compatibility 1.0.0) <30CBEF15-4978-3DED-8629-7109880A19D4> /usr/lib/libz.1.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 4
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 389
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=185.1M resident=127.2M(69%) swapped_out_or_unallocated=57.9M(31%)
Writable regions: Total=1.0G written=4176K(0%) resident=5504K(1%) swapped_out=0K(0%) unallocated=1.0G(99%)
REGION TYPE
VIRTUAL
===========
=======
CG shared images
96K
CoreServices
1088K
JS JIT generated code
8K
JS JIT generated code (reserved)
1.0G
reserved VM address space (unallocated)
MALLOC
23.1M
MALLOC guard page
48K
SQLite page cache
480K
STACK GUARD
56.0M
Stack
10.5M
VM_ALLOCATE
64K
__CI_BITMAP
80K
__DATA
17.5M
__IMAGE
528K
__LINKEDIT
59.8M
__RC_CAMERAS
244K
__TEXT
125.3M
__UNICODE
544K
mapped file
24.7M
shared memory
312K
===========
=======
TOTAL
1.3G
TOTAL, minus reserved VM space
320.3M
This was the best I could do to finally get the report posted.
Message was edited by: ccadkins -
Just updated my iMac to OS X Yosemite and my Photoshop will no longer open. Pop up message informing, Some of the application components are missing from the Application directory, Please reinstall the application. I have the pay monthly package and don't know where to start.
Do as it says: Reinstall the program. Run the cleaner tool and let CC app do the magic.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium -
I just purchased the latest iPhoto to update my 7.1.5.I have run the Library upgrade tool 2x, each saying installed successfully.But, each time I try to open iPhoto, I get the msg,"To open this version of iPhoto,the library needs to be prepared"OSX 10.9.3
each saying installed successfully
It looks like you installed the Library Upgrader, but did not run it. It is installed in "Applications > Utilities". Launch this tool and click the "Choose Library" button to direct it to your iPhoto library. -
Just bought a new Macbook Air (and a new to Mac) and having trouble connecting to home hub. Hub can be found yet when I enter my password, I receive the message "timed out". Can anyone help me?
GGo into your router's page and disable password protection and try connecting again.
-
When I click on Safari, I get the message "Safari quit unexpectedly." I know I have access to my wireless net work because I just found and downloaded updates and can send and receive mail. What is my problem and hoe is it solved?
As Outlook is not an Apple product, you will find more helpers familiar with Outlook here:
Office for Mac forums -
my windows(8.1 64bit) partition is read only from the mac(yosemite) side of things. Anybody have a clue on how to fix this? Also, slightly frustrating as well, windows crashes every time I attempt to open a file from the mac partition.
All Office applications will also try to open a temporary work file in the same location as the source file. This implies the source file directory also needs to be writable for this temporary file. Since the default HFS+ driver provides only read-only access, such temporary files will fail to open, and will cause the application to fail.
As a test copy the file you want to edit, say an Excel spreadsheet from the OSX file system to the C: drive on the Windows side and try to open it. If you look in this directory, you should see two files, the source and a temporary file. You may have to force the temporary file to be opened on a read-write file system, by manipulating the folder for temporary files. -
The Problem/s
1. I am unable to sync my iPhone 4S with my Mac Book Pro, either by cable, wifi or bluetooth
2. iTunes will initiall open and briefly identifies the iPhone in the Device section in iTunes.
3. When iTunes starts to read the iPhone (displaying the spinning wheel), it immediately then quits and
4. Opens a 'dialogue box' which displays the message "iTunes Quit Unexpectedly"
5 The dialoge box offers the following button options to:-
'Show Details'
The 'Show Details' button will open and display a list of the 'Problem Details and System Configeration'. To the average user the information is useless, as one doesn't know what to look for to solve the problem. This is a long and detailed report (too long to include in this message), which includes information such as:-
Crashed Thread: 20
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000006f0
'OK'
The 'Ok' button simply quits and closes the dialogue box
'Reopen'
The 'Reopen' button will again reopen iTunes, briefly showing that it is trying to read the iPhone in the Devices section, but then returns again to display the same dialogue box.
Other Information
1. iTunes will still start normally once the USB cable is removed from the Mac book Pro, but crashes again once the USB cable is reattached to the computer
Any advice or help offered would be greatly appreciated.
Sincerely
Rob
Message was edited by: RobmanricoHi there anaqeed,
I would recommend taking a look at the troubleshooting steps found in the article below.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
-Griff W. -
My Windows XP software recently had an automatic update and now when I open iTunes, I receive the message "This copy of iTunes is corrupted or is not installed correctly. Please reinstall iTunes."
I have not used iTunes for several weeks so the issue may not be related to the last Windows XP automatic upgrade. I have never had problems with iTunes in the past. Is this a real message or perhaps a virus?
Before I reinstall iTunes, any thoughts?It's a real message.
Let's try a repair install of iTunes.
Restart the PC first.
If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair".
If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", and click "Change". Select "Repair" and click "Next" as per the following screenshot:
Can you launch your iTunes now? -
I am unable to load Firefox on my iMac using OSX 10.5.8. Having just downloaded the latest version of Firefox, every time I try to load it, I just get the message "Application quite unexpectedly." When I go to the Firefox website to re-load the software, nothing happens when I click on download.
Hello.
Hopefully this support article is what you need:
http://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it
In any case, it's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] (don't forget to select ''Disable all add-ons'' when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and themes and [https://support.mozilla.com/en-US/kb/Troubleshooting+plugins this one] for plugins.
If you need support for one of your add-ons, you'll have to contact its author.
If the problem does not disappear when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone. -
I have Elements 10 and every time I go to open a file in the editor it shows its thinking and then it just shuts down the entire program. I have a big wedding I am working on and lots of other sessions. Please PLEASE help!!!!
And you are quite persistent, Menu Boy, in offering pernickety and pointless prattle, in response to a "support page" on iPad's buggy Pages App.
Let's summarise, for those reviewing this threadless thread for app support..
Mobile pages works reliably for simple docs, especially creating letters and Menus for Microsoft's Kindy canteen (even on special days with nice big pictures).
When importing more complex docs and/or working with larger creations, it is prone to randomly corrupting files upon re-opening, along similar lines as Word (running on a PC).
So, Menu Boy, do they let you sneak into classes every now and then? What is the secret to their training? "Say after me, if any I.T. product works just some of the time, that's a job well done, and if something randomly stops working, we call that the user's fault... And if they complain, we call them names." -
I have updated Adobe Flash Player and Microsoft Silverlight but each time I try to watch something I get the message that I have to install or update these programs... Why is that happening? Can it be fixed? How do I fix it? PLEASE HELP!
Please post a screenshot that shows what you mean. Be careful not to include any private information.
Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply. -
I've gone to the link and downloaded the up to date Firefox. Drag Icon into Applications and then to dock but it still remains a message that I'm not working with the most up to date version
You may see that erroneous update message below the Google search box on www.google.com/firefox which is the old Firefox default home page. It appears that page is no longer being maintained by Google. You appear to have the latest Firefox version.
'''If you want the Google search page as your home page,''' change your home page to '''''about:home''''' (a new, updated version of the old Google/Firefox home page is now built-in to Firefox).
*See --> http://support.mozilla.com/en-US/kb/How+to+set+the+home+page
Also see --> https://support.mozilla.com/en-US/kb/Finding+your+Firefox+version<br />
You can also see your version on the ''Help > Troubleshooting Information'' display
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.org/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.org/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*'''''Shockwave Flash''''' (Adobe Flash or Flash): [https://support.mozilla.org/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.org/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]
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