Just upgraded iPhone 4 from 4.2 ios to 6.1.3 ios now can't connect to internet
I just updated my friend's iPhone 4 from 4.2 ios to 6.1.3 ios -- she had not updated it since she purchased it. The uploads installed fine but now she can't access safari/internet and can't send pictures via text message. She is strictly 3g with no wireless access at her home. Could this be caused by the software upgrade? If not, how/where do I start looking for the problem.
Any help will be greatly appreciated.
chuswysly♥
Hi chuswysly,
If your friend if having trouble connecting to her cellular network, the steps below might help:
iPhone: Troubleshooting a cellular data connection
Resolution
Follow the instructions below for assistance with troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.
Toggle cellular data off and then on again on the iPhone: Tap Settings > General > Cellular.
Restart your iPhone.
Check for a carrier settings update.
Update your iPhone.
Remove the SIM Card and reinsert it. Allow the iPhone to reaquire the network.
If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.
Try another location. If a different location works, but the original location still does not, contact your carrier to report the issue.
Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
Restore the iPhone as new.
Contact your carrier to verify that the iPhone is properly set up on the account with the appropriate, current data plan. If you are traveling internationally, you may need to turn data roaming on: Tap Settings > General > Cellular. Check with your carrier first to understand the cost of international data roaming. Also, see this article.
Note: If your carrier does not appear in this list, verify with your carrier that you are using the correct cellular data settings.
If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.
Hope this helps ...
- Judy
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