Just wanted to give a shout out to exceptional customer service!

What started out as a bad experience was helped and eased a bit by exceptional customer service. After being put on hold for at least an hour by the "Senior" technical support (again) we were fed up with Verizon and in November once our contract was up we are going to look elsewhere. But Jonathan (employee id removed) the Supervising Customer Service Rep was extremely helpful and went above and beyond in trying to assist me in my technical phone issues. He was professional, patient and very understanding to my situation. Jonathan and his staff provided me with not only satisfactory service but EXEMPLORARY customer support. Thank you!
>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

Thanks for the shout-out! With our Low Price Guarantee, you'll never overpay when shopping online and in-store
Alex M. | Best Buy Mobile - State College, PA (Store 369)
Any opinions expressed in this post are those of
the author and do not represent Best Buy Co., Inc.

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Can I send an e-mail to a specific person in Communities? Want to thank them for their answer to a question that I didn't ask. Just wanted to give him/her feedback that their info was very helpful. Just a pat on the back to perhaps brighten their day.

Can I send an e-mail to a specific person in Communities? Want to thank them for their answer to a question that I didn't ask. Just wanted to give him/her feedback that their info was very helpful. Just a pat on the back to perhaps brighten their day.

If you click on the person's name, you go to the public profile they have posted. If there is an email address given you can email directly. If not, you cannot email the person directly.
You could post a reply to the persons reply on the communities to note their help.

Just want the information to be out there - my My Mac Book Pro has been stolen! Serial no W8*******ATN, model no A1278. Is there anything I could do to traci it or at least block it ??

Just want the information to be out there - my Mac Book Pro has been stolen! Serial no W8****ATN, model A1278 what could I do to track it or at least block it?
<Personal Information Edited by Host>

You can use iCloud to lock it if you had that set up. Otherwise, the only thing to do is report the theft to the police. You may want to contact your homeowner's insurance to see if it would be worth filing a claim with them also.
~Lyssa

I have an old iPhone 4 that finally stopped working. I have an unlimited data plan and want to keep it. When I called customer service, I was told like in the past that if you purchase the new phone at full price, you can keep your old plan. However, a

I have an old iPhone 4 that finally stopped working. I have an unlimited data plan and want to keep it. When I called customer service, I was told like in the past that if you purchase the new phone at full price, you can keep your old plan. However, after some time on the phone i was told by the csr and supervisor that their system is not allowing them to complete the transaction without changing to a limited data plan. I was told to try going to a store and buy the phone. Same thing happened. Has Verizon changed something and not told their employees?

Seems like people having this problem are those coming from a phone that doesn't have a nano SIM card...so when Verizon issues them one they end up changing their plan. No clue why this keeps happening but stay on top of them. As long as you initiated the request for your plan to be reinstated within the 14 day time frame they should put it back. Interested in seeing how this plays out. There is still one phone in my house that hasn't been upgraded (an iPhone 4). I'm hoping when we do upgrade it at full retail they won't mess with her unlimited data plan

Product didn't work. I want a refund. How do I contact customer service to get one?

Product didn't work. I want a refund. How do I contact customer service to get one? I can't seem to find an email address or phone number. All I could do was turn off auto-renewal.

you are writing to the wrong e-mail address you need to contact Sara at
Adobe
VISIT THE THREAD IN THE FORUM for messages
Thanks
On Thu, Sep 18, 2014 at 11:10 AM, Joana Franco <[email protected]>

Ios5 transition went okay on my iPad2! I just wanted to give people some encouragement.

What steps did I follow? First I updated all the applications in iTunes. I then eliminated all the apps I no longer use. I took an extra precaution in that I de-clicked the folder of photos that I synced with the iPad2...my theory being I can always re-synch that later and it reduces what needs to be transferred, backuped, etc. I then Sync'd my iPad2 with my computer in order to have the latest backup. The only error message was that it couldn't transfer the new versions of Pages, Numbers, and Keynote because they required a different version of the operating system (i.e. ios5...which makes sense).
I then asked it to check for to see if there was a newer version of the operating system available, and it reported there was and whether I wished to download and install...which I said yes. The download process started and the dialogue box estimated the time to download as 7 hours. I turned off the light and went to bed.
This morning when I came back there was a dialogue box asking me to resolve some conflicts between the computer's version of some addresses and those on the iPad. I clicked through these, making choices, and then simply followed the onscreen prompts on the iPad2 to complete the process. Once completed, everything came up 'normal' on the screen! I opened the Settings app and went to iCloud and made my choices there, including starting Photo Stream. All went well. I checked my contacts...all good. I did choose synch and backup using the cloud and re-checked the photo folder that I wanted to be connected with in Aperture. I then did a Synch and all the photos were restored to the iPad (much quicker synch by the way!).
So I just wanted to share this with everyone with the hope that more and more people will have this experience. I think my overall advice based on my single experience is, clean up your systems, de-link things like photos, maybe music, and clean those off your device with a synch before you do the conversion. In other words, I tried to make what needs to move as small as possible to reduce the potential for glitches. And then...don't watch and let the system perform. There may be a tendency to pull the plug in the middle of a long process and that is almost always problematic.
Good luck!

What steps did I follow? First I updated all the applications in iTunes. I then eliminated all the apps I no longer use. I took an extra precaution in that I de-clicked the folder of photos that I synced with the iPad2...my theory being I can always re-synch that later and it reduces what needs to be transferred, backuped, etc. I then Sync'd my iPad2 with my computer in order to have the latest backup. The only error message was that it couldn't transfer the new versions of Pages, Numbers, and Keynote because they required a different version of the operating system (i.e. ios5...which makes sense).
I then asked it to check for to see if there was a newer version of the operating system available, and it reported there was and whether I wished to download and install...which I said yes. The download process started and the dialogue box estimated the time to download as 7 hours. I turned off the light and went to bed.
This morning when I came back there was a dialogue box asking me to resolve some conflicts between the computer's version of some addresses and those on the iPad. I clicked through these, making choices, and then simply followed the onscreen prompts on the iPad2 to complete the process. Once completed, everything came up 'normal' on the screen! I opened the Settings app and went to iCloud and made my choices there, including starting Photo Stream. All went well. I checked my contacts...all good. I did choose synch and backup using the cloud and re-checked the photo folder that I wanted to be connected with in Aperture. I then did a Synch and all the photos were restored to the iPad (much quicker synch by the way!).
So I just wanted to share this with everyone with the hope that more and more people will have this experience. I think my overall advice based on my single experience is, clean up your systems, de-link things like photos, maybe music, and clean those off your device with a synch before you do the conversion. In other words, I tried to make what needs to move as small as possible to reduce the potential for glitches. And then...don't watch and let the system perform. There may be a tendency to pull the plug in the middle of a long process and that is almost always problematic.
Good luck!

Verizon is incapable of hooking up my DSL...I just want to give them money, but it's impossible

Tech support is no help. I've spent 4+ hours with them on my cell in the last week. I'm now two weeks past my initial activation date. I'm supposed to call yet again and re-create my DSL order for the THIRD TIME! I figured I'd blow off some steam here amongst my peers since email to Verizon IS NOT AVAILABLE IN MY AREA! **bleep**?!
All I want to do is hand over money every month to Verizon. In return, all they have to do is flip a switch in my apartment building to turn on my service. If I could use another company, I would, but Verizon has my complex sealed up. Nice of them.
Oh well, maybe I'll have a "talk" with a Verizon truck next time I see one.

Check out this link.. It will help you resetting your questions:
http://support.apple.com/kb/HT6170

I want to change my region from Spain to the US, but it says I should waste my credit first - I've got 0,04€ left and I found nothing that costs 0,04€. I just want to give that money away and quit it, so Apple allows me to change my region.

Question abive. Is there a solution for this issue?

1) Buy something and charge the rest to a credit card.
2) Ask Apple to keep the balance.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
https://expresslane.apple.com/GetproductgroupList.action?locale=en_US&caller=psp &PRKEYS=131629

I need to cancel Adobe cloud - now! I do not want to be charge due to inaccessability of customer service

My one month anniversary is July 27. I no longer want to use your product. I want to cancel my membership and receive a full refund, but I have been thwarted at every turn!

http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

Not rally a question, just wanted to share my absolute frustration with the update of iTunes...this is, without a shadow of a doubt THE WORST application i have EVER used, Mac or PC! And that's saying something with the amount of PC dross that's out there

Not rally a question, just wanted to share my absolute frustration with the update of iTunes...this is, without a shadow of a doubt THE WORST application i have EVER used, Mac or PC! And that's saying something with the amount of PC dross that's out there...Apple...PLEASE update and give us back the old version of iTunes...

Pull down View > Show Sidebar. This will give you back the same functionality of iTunes 10.x.x.

Help! I have a new iPhone 5s. My husband just lost his 4s, so I want to give him mine. Want to use same Apple ID so we both have access to itunes/apps purchases. Want to separate contacts, messages, mail, etc. I cannot change iCloud address.

Help! I have a new iPhone 5s. My husband just lost his 4s, so I want to give him my 4s. We want to use same Apple ID so we both have access to itunes/apps purchases. Want to separate contacts, messages, mail, etc. I cannot change iCloud address on 4s iPhone. Also, when I tried to change iMessage I got a message that if I deleted my id (which seemed to be the only way to get my husband's I'd there), I would not be able to receive iMessages on any device.
Would someone kindly tell me how to set up th 4s for my husband so that we can keep our info separate? It would be most appreciated! Thanks!!

Hey Fagen!
You will want to see the following article for guidance on achieving the result you wish to achieve:
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht5661
I would just follow the instructions from this article to give your unused 4s to your spouse. Since you have already started using your 5s, you will still be receiving iMessages on that phone and will have no need to receive them on a device that has been replaced. Thanks for coming to the Apple Support Communities!
Cheers,
Braden

HT6154 Can someone please just help me figure out how to update this stupid phone without losing anything? I somehow have more than one Apple ID on this,but I just want my music and my pictures to stay and I'm terrified of losing these things.

Can someone please just help me figure out how to update this stupid phone(iPhone 4)without losing anything? I somehow have more than one Apple ID on this,but I just want my music and my pictures to stay and I'm terrified of losing these things. I have a lot of music from old CDs on here,and for some reason I can't even transfer them manually onto my computer. I'm not tech savvy whatsoever. Someone please help,having my music is the the whole reason I still have this phone.

First read about back http://support.apple.com/kb/ht1766
Then read on how to transfer photos to your computer http://support.apple.com/kb/ts3195
Then
UPDATING iOS
Over the air updating of iOS needs iOS 5 or later so unless you have iOS 5 or later you will not see updating in setting
The following link explains how to update http://support.apple.com/kb/HT4972
This link explains how to update using wireless http://support.apple.com/kb/HT4623
This explains how to transfer purchases to your computer http://support.apple.com/kb/ht1848

I just purchased 2 new iPhones for my wife and I and set them up. We want to give the old phones to our kids, with the ability to share all the songs in my iTunes account. How do I want to give new names so our old phones sync with our kids names?

Sorry for the long intro question. I just bought a new iPhone 5S for me and a new 5C for my wife.
We want to give our kids my old 4S and my wife's old 4. We backed up our old phones and restored
our info to our new ones, but when we connect our old phones, they still show all our songs and iTunes
settings on them (along with the same names as our new ones).
We want to set up our old iPhones for our kids to be able to have their own names on theirs so that
when we connect to my iTunes computer, it sees each phone accordingly, and has only the songs
that they select (whereas I want to keep ALL my songs in my iTunes account on mine, not just some).
How do I do this?

You are most welcome
Each post should have the text "this helped me" or "this solved my question," or something similar. Just click on whichever one applies to that particular post!
This tutorial has more info.
~Lyssa

I want to take remote access from an iTunes library off of my iPad ...when I hit edit from the remote app it pulls that library up ..if I delete it I just want to make sure that I'm not remotely wiping out the library, just access to it from my iPad ?

I want to take remote access from an iTunes library off of my iPad ...when I hit edit from the remote app it pulls that library up ..if I delete it I just want to make sure that I'm not remotely wiping out the library, just access to it from my iPad ?

Call the apple store you got it from and ask them. Sometimes in the past they've extended the 'no questions asked return' but only Apple can tell you for sure.

Don't know what I did, but now can only view my mail as a list ... have to open each email individually... Help! lol just want to return to the normal window configuration, but can't figure out how to do that!

I don't know what I did when I was checking my emails, but somehow I ended up with a large window that displays a list of the emails but not the content of the selected one like before, unless I open each one individually... I tried shutting down, hoping that the email app would restore through some default setting, but it came back the same way... It's probably something simple, but I watched all the tutorials I could find, and there isn't any mention of how to configure the email window.
I played around with the toolbar, trying to figure out how to restore the original window, but nothing worked. I can sort things in many ways that I couldn't care less about! I just want the old setting back that shows the window where the upper half is the latest emails and the bottom half is the opened email that is high- lighted. Help!

Thank you, so much, Stedman! I feel like an idiot, but I never ran into this before! I'm new out here (relatively) and sometimes the simplest things seem to ambush me!! lol Thanks for taking the time to help me out!
You saved my life tonight! lol More or less! Tony<3

Just wanted to give a shout out to exceptional customer service!

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