Just wanted to try the creative cloud- BUT keep getting a circle of problems- unable to use at all

even spent the majority of the day trying to get through to adobe by phone--- hold times of 45 to an hour--- finally, finally get someone-- unfortunately couldn't understand much of what he said due to accent- i know this is a global world, but come on--- i just want to try the product--- i do all this, have to keep asking politely, please repeat that step- or i'm sorry but i can't understand you--- and we go through all these steps and all this time and he wants me to control alt delete--- then we repeat the process--- i ask him about common reasons why i keep getting "adobe application manager failed to install", but he can't say- he had control of my pc and did all the things, you or i would do, and kept wanting to control alt delete- i was polite and courteous and so was he, but talk about "mind-numbing"- how is this possible with such a cutting edge company and a new flagship, "welcome to the new world" softare/ cloud debut- no way to install- obviously means i won't be trying- and i wasted about 6 hours of total time today messing with this- arghhh- not awesome!

Hi, I have downloaded Photoshop etc with good success a couple of months ago. I now want to download inDesign and can't get the Adobe Application Manager to load. I have a Macbook Pro with 16 gig of memory and 250 gig space on my hard drive.
Can you please give me an idea what may be wrong

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I want to install the creative Cloud but there is a message that says "This section of Creative Cloud is experiencing unexpected server errors"

I want to install the creative Cloud but there is a message that says "This section of Creative Cloud is experiencing unexpected server errors"

I want to install the creative Cloud but there is a message that says "This section of Creative Cloud is experiencing unexpected server errors"
Can somebody explain why???????

I want to cancel the creative cloud membership and I follow the instruction but I didn't see the "cancel plan" option. Pls help!! Thank you!

I want to cancel the creative cloud membership
and I follow the instruction but I didn't see the "cancel plan" option in my page. Pls help!! Thank you!

Dear John T Smith,
Thank you but still , I can't find the ""cancel plan"" option in my Chinese
language edition page.
And I try to enter my account from English edition but it will transfer to
the Chinese edition page directly.
Pleas help :(((
Thank you so much!!
Cheers,
Alma Hsu
2014-08-03 21:58 GMT+08:00 John T Smith <[email protected]>:
I want to cancel the creative cloud membership and I follow the
instruction but I didn't see the "cancel plan" option. Pls help!! Thank
you! created by John T Smith
<https://forums.adobe.com/people/JohnTSmith> in Adobe Creative Cloud
- View the full discussion
<https://forums.adobe.com/message/6607924#6607924>

I want to buy the creative cloud, have paypal and visa, but living in kenya.....adobe dent allow me :-( ... how can i get that product?

i want to buy the creative cloud, have paypal and visa, but living in kenya.....adobe dent allow me :-( ... how can i get that product?

Hi,
Please check this link:
Adobe Creative Software - Elite Digital Solutions | Apple Kenya
Hope this helps!
Regards,
Sheena

I just subscribed to the Creative Cloud but there's nothing to download?

i just subscribed to the Creative Cloud but there's nothing to download?

Can you elaborate on what steps you've taken and what's not happening?

Considering moving to the Creative Cloud but have an important question...

I'm considering moving to the Creative Cloud but have some concerns. if, for example, after spending 1500+ over the next three years on the Creative Cloud and by then, presumably at version CS9 or CS10, will I be able to continue using the CS9 or CS10 products as I would have, had I bought the retail software?
I know if I continue to simply buy upgrades to retail items and stop at CS9 I will be able to use those products forever so I am not seeing the incentive here if that is the case.
Your confirmation is much appreciated so that I can move on to decide on my next steps.
Cheers,
Chris

corchard2013 wrote:
I'm considering moving to the Creative Cloud but have some concerns. if, for example, after spending 1500+ over the next three years on the Creative Cloud and by then, presumably at version CS9 or CS10, will I be able to continue using the CS9 or CS10 products as I would have, had I bought the retail software?
No. It's an all-or-nothing exit policy at the moment.
When you stop paying your monthly fee, you lose all access to Adobe software (unless you already own a pre-Cloud version which you can fall back on).
Many requests have been made to relax the exit policy and permit users to perhaps pay a residual fee to keep using whichever version is current when they leave the Cloud. But that hasn't yet been offered by Adobe. Personally I don't expect it to ever be offered.
PS how much will you spend on the retail versions over the next three years given that you must upgrade with every new version under Adobe's new upgrade policy introduced with the CS6 cycle? i.e you can no longer skip a version and still qualify for upgrade pricing next version.
Licensing issues aside, in effect, you never really "own" the software if you want to stay current. Both Cloud and retail are now effectively subscription models.
The choice really boils down to upfront $$ vs monthly $$.
corchard2013 wrote:
I know if I continue to simply buy upgrades to retail items and stop at CS9 I will be able to use those products forever so I am not seeing the incentive here if that is the case.
The primary incentive is full access to the entire Master Collection for a low monthly fee. Don't have to outlay thousands of dollars upfront.
You also get:
additional Cloud services (host up to 5 websites etc)
multi-platform licenses (activate on Win/Win, Mac/Mac or Win/Mac for the same monthly fee. Retail items are single platform only)
early access to new software features for Cloud members only. As soon as Adobe finishes writing and testing the code, Cloud members get it. Retail users must wait for CS6.5 or CS7. Depends if living on the bleeding edge of Adobe software interests you. As we all know, change is the only constant these days.

I have an issue installing photoshop CC trial, I currently have elements and wanted to see the differences before buying, when installing through the creative cloud app I get the error message Exit Code: 7 Please see specific errors below for troubleshoo

I have an issue installing photoshop CC trial, I currently have elements and wanted to see the differences before buying, when installing through the creative cloud app I get the error message Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DW041 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 1 error(s)
ERROR: DW041: INSTALLDIR Volume D:\ doesn't exist. ------------------------------------------------------------------------------------- System Requirements and it will not install, It says cant find the path D: im not sure why because as far as I can see its set to install on drive C: which is where I want it!

Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

Hi! I need to cancel my membership plan for the creative cloud but I can't find any contact different from the live chat. I MUST cancel it before March 22nd. Please help me!

Hi! I need to cancel my membership plan for the creative cloud but I can't find any contact different from the live chat. I MUST cancel it before March 22nd. Please help me!

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I am using Mac, I have downloaded the Creative Cloud but when it comes to downloading an App, in the Apps tab a "Download Error" comes up, saying I should contact customer support. Any help will be appreciated.

I am using Mac, I have downloaded the Creative Cloud but when it comes to downloading an App, in the Apps tab a "Download Error" comes up, saying I should contact customer support. Any help will be appreciated.

sign out and then back in to your cc desktop app.
if that fails to resolve the problem, Sign in, activation, or connection errors | CS5.5 and later

I have have my photos in the Creative Cloud but cant see them with Ligthroom.

I have have my photos in the Creative Cloud but cant see them with Ligthroom.
These photos were sent to me by photgraphers who have edited the photos and added captions and technicala information that shoudl be seen in Lightroom.
I cant open the photos that are in Creative Cloud in Lightroom and therefore acant access the captions and the other specifics regarding copyright etc
Any help would be great
Thanks

The photos on CC will be synced to a folder on your hard drive.
You need to import into Lightroom from that folder.
If you have them on Behance, it’s possible to use the Publish Services tab.

How do i get photoshop? i have paid for creative cloud but dont get how to get photoshop all i want to do is edit photos

how do i get photoshop? i have paid for creative cloud but dont get how to get photoshop all i want to do is edit photos

Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

I purchased the creative cloud, but needed it sooner than available...

i purchased the creative cloud, but needed it sooner than available, so I downloaded the free trial version so I could get some homework assignments done for my college courses. The reason I couldn't use the creative cloud right away was to verify that I was going to an actual college this semester. I then received an email stating that my creative cloud membership was approved. I already installed like three programs to my computer. Do I need to uninstall or delete those programs because they are under the trial version?

It is not require to reinstall the products, launch any products and click on help > sign out. Then sign in back.

I Have signed up for creative cloud but still getting"14 days left in your trial" on Adobe programs i have installed

I Have signed up for creative cloud but still getting"14 days left in your trial" on Adobe programs i have installed.

Hi Conor,
Kindly try the below mentioned steps.
Sign in, Sign out | Creative Cloud desktop app
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Thanks,
Atul Saini

I want to install imovie 10.0 but keep getting message : your computers video card does not meet the minimum system requirements

i want to install imovie 10.0 but keep getting message : your computers video card does not meet the minimum system requirements ? what should I do ?

There are some suggested solutions in this thread:
https://discussions.apple.com/message/23486450#23486450

I have been trying to download Creative Cloud but it gets stuck half way down. Does someone knows how to fix this please?

I have been trying to download Creative Cloud but it gets stuck half way down. Does someone knows how to fix this please?
Any hints or help will be more than appreciated.
Cheers
Pancho

You have not provided any system info nor aany other details.
Mylenium

Just wanted to try the creative cloud- BUT keep getting a circle of problems- unable to use at all

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