JW player won't play files on a page on a site but will play other files on same site

i am a frequent visitor to a website call www.tvpmmvault.com, some of the pages have audio flies that use jwplayer, on one of the pages the files won't play in the player giving me an error message that says the file can not be played the funny the thing is that other pages that use jwplayer work just fine and the same page works ok on chrome
can you tell me what is wrong

Yes, there are a number of issues that could have occurred: [http://support.jwplayer.com/customer/portal/articles/1403682-troubleshooting-your-setup]
What was the media format of the file on that site? The url to the file can be seen in the "Show Page Source" options when you right click on the webpage.
It could be the media type, however you can also check to make sure your plugins are up to date:This article will show you where the plugin check page is: [[Flash Plugin - Keep it up to date and troubleshoot problems]]

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Well most issues are either A. system wide, or B. User specific.
In this case the issue was user specific because it happend only in your user, not your kids accounts.
There are prefernce files (plists) for pretty much everything. When something goes wrong, a good place to start is to pull relevent plists from YOUR user library. home>library>preferences
If this issue was system wide and happening in all accounts, you would start pulling plists from the library under your hard drive. harddrive>library>preferences.
When the machine is restarted or logged off after pulling these, when you log back in the preferenece files are regenerated back to standard settings.
Yes you can trash those plists now with no problem.
excuse my spelling errors, im typing while on break for 5 min!
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Please read this whole message before doing anything.
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The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
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The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
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Hello,
All of a sudden, some of my video files will not play on Quicktime. OT reads the length of the movie but when I click play, all I get is a black screen and no sound even though the progress bar rolls per usual. When I open the videos in my VLC Player, the play just fine. This is not with all of my movies. Some movies play fine in Quicktime. Also, if this helps, Final Cut X will not recognize these movie files for import. Am using Quicktime 10.1.
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Jon Walker wrote:
The .dv videos that will NOT play:
I suspect you may have a number of problems here. The first is having elementary DV and PCM audio streams in a DV stream file container. (I.e. DV/DV audio and video stream data is normally stored in the DV file container while DV/PCM data is normally wrapped in the MOV file container.) The second problem is the fact that the DV video seems to be missing the aspect ratio "aware" information. As you can see from the playing file, the format line should read either
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Installed QT 7 and videos play fine. No issues. I don't have QT7 Pro.
Not sure if this will work, but if I had a copy of the non-playing file, the first thing I would try would be to open the file in MPEG Streamclip and re-save the data to a "real" MOV file container to see if it would then be playback compatible with the QT X player app.
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Could I be missing the codec component? Is there a way to check?
Not very likely if any files play have the same video compression format. Had the non-playing files been encoded with one of the HD DV codecs, then yes, that might have been a possibility whould could have been checked.
Would your answer be the same now that we know QT7 plays the videos without any issues?
Exported out to a .dv file. Format exact same as the working one above. Plays fine.
Of course. You exported the audio and video as a DV compressed data in DV stream file container. Thus, both the file format and compression format are now QT X compatible.
The container is a .dv. I did rename it to .mov at one point to see if that helped but got the same result.
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I THINK I understand! : )
I do have a DropBox folder.
If you also have an online DropBox account, then yes, that would be a good method for posting large files. You then only have to post or email the URL to the people you want to have access to the data.
True. One of the issues is that I want to re-edit some of these files which means I need to get them into FCP. I know there is a workaround, i.e. importing them into iMovie like I did and then spitting them out again so they will play but I feel like I am losing quality that way. Aren't I? This was before I started saving projects so I could always go back into them. Plus, I really want to preserve the original files for backup sake.
Jon, thanks again for taking your time with me. Really apprecite it.

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