K1 Where do we get email for warranty support K1 headphone jack stopped working.

Support site has no clear spot for hardware rma support!
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Hi,
To me anyway that method seems rather old fashioned, a few day's after I purchased my IdeaTab A2109A, I was online @ their website getting information about purchasing an extended warranty. After entering the required information
( Serial # ), I was shown on their site that my A2109 didn't even have the full year like it's supposed to. That's when I called the toll-free support phone #. The person I spoke with was very cordial, he gathered my pertinent information, he asked me to provide a copy of my receipt, he asked for my e-mail address, which I provided, he told me he would send me a message that would contain a e-mail address to send a copy of my receipt to, which he did. I scanned my receipt and saved a copy on my laptop computer. I saved the copy in the PDF format, because I thought that would be a accepted format. So far anyway, I haven't received ANY kind of response from the company whatsoever. I really wish they provided a support e-mail address for a situation like this.By the way I performed the same procedure as far as entering my serial # @the site where you can purchase an extended warranty. The information is STILL the same as it was previously, it shows that my A2109A doesn't have a full year of warranty, only 264 day's. Now I don't know what to do, to me anyway.... being a new customer, that qualifies as poor customer service.
David

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