K410 - Windows 8 problem
Hi, wondered if anyone could point me in the right direction. I have a K410 it came with preinstalled windows 8. I recently purchased the Microsoft Win Pro Media Centre upgrade, I went through the activation process all fine until it went to update the system and it crashed.
I followed the manual and the option to boot from the recovery was unavaialble, only option was the Windows restore option, after several attempts with Lenovo resore failed I did the Windows version which has wiped my HDD clean of the Lenovo restore information and also now fails to activate Windows 8 because I have a 'blocked' copy>
I need to be clear here that I have no pirate software, I have a genuine win8 that came with the PC and then a genuine media centre upgrade that I purcahsed, but I cannot activate either. Obviously I can demonstrate proof of purchase should this be required. (sorry I got flamed on another board for trying to instal pirate software, so I thought I'd start with a clear message).
I've spoken to Lenovo and Microsoft both of whom were less than helpful, so wondered if anyone here could point me in the right direction.
Cheers.
Solved!
Go to Solution.
hi Woofy,
Welcome to the Lenovo Forums.
The Lenovo K410 comes with a standard Windows 8 64bit. If you want to upgrade to Windows 8 Pro with Media Center (by using a Windows 8 Pro Pack as shown on this video) but the system crashes, you problem maybe similar to this thread.
What you can try is to:
1. Obtain a recovery disc from Lenovo or get a Windows 8 64bit standard disc and install it on the system (the embedded OA3 key on the motherboard will activate your copy of WIndows).
2. Perform a clean boot by doing the following:
a. Press the Windows Key+R > type msconfig
b. Under msconfig, navigate to the services tab, check Hide All Microsoft Services and click Disable all
c. Next go to the Startup Tab, click Task Manager
d. In the Task Manager, go to the Startup Tab, highlight each program on the list and set the status to Disabled
e. Install the Windows 8 Pro Pack (as shown on this video)
Hope this helps.
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Moderator Note; subject edited for relevancyHello OZWOMAN
I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number we can provide you with accurate information.
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http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02033168
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External hard disk not working when connect to any USB port, and unplug result in a system freeze.
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Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com) Online Crash Dump Analysis Service See http://www.osronline.com for more information Windows 8 Kernel Version 9200 MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 9200.16384.amd64fre.win8_rtm.120725-1247 Machine Name: Kernel base = 0xfffff800`60081000 PsLoadedModuleList = 0xfffff800`6034ba60 Debug session time: Wed Nov 28 17:08:03.203 2012 (UTC - 5:00) System Uptime: 0 days 0:00:13.897 ******************************************************************************* * * * Bugcheck Analysis * * * *******************************************************************************
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TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
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SYMBOL_NAME: nt! ?? ::NNGAKEGL::`string'+36216
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MODULE_NAME: nt
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BUCKET_ID: X64_0xAB_nt!_??_::NNGAKEGL::_string_+36216
Followup: MachineOwner ---------Ok, the problem is generated by NVIDIA VIDEO DRIVER!
Honesty I cant understand why LENOVO not choose for this machines a ivibridge CPU with HD4000 VIDEO, performance is similar, and Intel VIDEOS GPU, have 0 troubles, ATI AND NVIDIA always are very problematic.
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http://support.apple.com/kb/TS4123?viewlocale=en_US -
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