K430-31092SU new out of the box has no audio.

K430-31092SU new out of the box has no audio. The real ports for audio (green port on back) headphones and microphone (black and pink ports front or back) when a device is plugged in it does not pop up on the task bar. Under the Manage Audio Devices > Sounds, the level meter indicates sound is playing but nothing comes through the speakers or headphones. The video graphics card is connected to a ViewSonic 1080P LED monitor with built in speakers via the HDMI cable. Sound comes through the monitor speakers when selected but cannot get any sound from the green audio port internal to the motherboard. Tried unplugging the HDMI cable connected the VGA, same results, no sound from the speakers.
Tech support remotes in and does everything I have already done with settings and drivers so they determine that the motherboard has a hardware failure and the machine will have to be returned. The tech was very easy to communicate with and I was given a case number to talk to the After Purchase Department and they say it will take 4-5 business days for them to contact me to start the process of returning the PC. WHAT? Start the process!
Every third day I have called Lenovo and every time they say it will be 4-5 days for someone to contact me. The last time I called they told me someone would call that day. Needless to say I have not heard from anyone.
Will reply later as to when I get instructions on returning the defective K430 and get a replacement. The Lenovo experience so far has been extremely disappointing.
iDave

I always wanted a lenovo and got one couple years ago and was very disappointed at their battery. For a netbook they wanted 178 bucks - still do. They are looking heavily to their bottom line in my mind. I bought a desktop shortly after and had pains plus but it wasn't all their fault. I just bought an all in one and it will definitely be the last unless I seem them turn around soon. This board is full of people with problems and no solutions.
Mine, the touch screen is incompatible with windows 8 yet lenovo was pushing upgrading to windows 8. Not wise in my mind but that is the way they are functioning right now. I called about another problem and was told three times someone would call within the day - never happened.
I must say the older two are great machines after I got them running smoothly though little to no help from lenovo.

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K430-31092​SU new out of the box has no audio.

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K430-31092SU new out of the box has no audio.