K7T Turbo2 sound not working

The serial number for this board is:  
MB VIA KT133A/5p3d K7T Turbo2 MSI
I upgraded my sister's computer for her thinking I was doing her a favor.  Anyway.. to make a really long story short... I live in Georgia and my sister lives in Boston.  I bought all the pieces (including this mobo I mentioned up above) and a new tower and put it all together.  Before I mailed it up to her I hooked it up to my monitor and my boston acoustic desktop speakers.  It worked beautiful... no problems.  I mailed it out to her and she hooked it all up and she has no sound.  I made sure she had it plugged into correct port in the back, and from what she told me she does.  I had her go into the sound settings and make sure nothing was muted and nothing was.  I even had her go into the device manager to see if there were any conflicts.. and there were no exclamation marks indicating any conflicts.
I thought at first that maybe it was disabled, but that can't be the case since it worked just fine when I hooked it up to my monitor and speakers.  Does anyone have any ideas???  She is calling me almost everyday to see if I found out anything and I feel bad, but at the same time she is driving me up the wall nagging me about it.  I need to fix it and it's going to  be difficult considering I am over 1000 miles away.  If I at least had some trouble shooting ideas, I might be able to walk her through it.  I would truly appreciate any help.

1) make sure she has the speakers plugged into the right plug in the motherboard
2)make sure she has the power turned 'on' on the speakers

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    Admin Notes: I understand that you are frustrated but cursing & swearing is not allowed here. If you need help from customer support, you can contact them through email. Please abide to the rules if you want to participate in this forum.
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