K80 Will not print, stuck in queue

I have checked every helpline and run every troubleshooting program but cannot get print jobs in queue to go to printing. My K80 works just fine on another computer but the new ASUS netbook I purchased has a problem. The netbook recognizes the printer, I have the latest driver and the print jobs queue just fine but will not print. I am using WinXP, can anyone help me? Thanks in advance...McRed

Hi - A couple of things to try:
- First, reboot the computer. In many cases this will clear the print queue and allow you to continue printing.
- Second, download and run the print diagnostic utility:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02072599&cc=us&dlc=en&lc=en&product=501857&tmp_...
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

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My hp f380 all in one will not print items in queue

My printer keeps disconnecting from my computer or going offline and will not print things so they go into the queue and i am unable to view or print anything from queue

Hi jaimi,
I understand you're having some issues printing with your Deskjet F380 printer. I will certainly do my best to help you with this.
This document here covers all of the operating systems and will guide you through a few things to get the print jobs our of the queue.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Envelope in print queue will not print.

Envelope on print queue will not print. other documents print ok.
I tried "RESTART" of the document to no avail.
problem started after I ran the utility to clean the rollers because envelope would not feed. In the past this has worked fine.
I can print regular documents, just not envelopes.
Tried, power down/power up. Tried reboot.
Windows XP
2575 photosmart all-in-one

Problem solved. I deleted the printer and reinstalled a few times and it now works.

H.P.ENVY4500 WILL NOT PRINT UNLESS WIRED CONNECTION IN PLACE

Have just purchased H.P. ENVY 4500 and connected to computor using WiFi-no problem.After connction found it would not print from documents etc.Tried to install disc but this would not start so whent into H.P. website for installation.this installed but then said could not install over network.I'm not very techy so this has me baffled.Then decided to wired connection between printer and computer and this works ?? Wife has a laptop using WiFi and printer responds to this just using WiFi.WHY?? Very grateful if someone can give me some idea as what to do.Many thanks.

Hi @KIP7,
Welcome to the HP Forums!
I understand that your HP Envy 4500 will not print on a wireless network, and I am happy to help!
For further assistance I will need to know: If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
In the meantime, I would suggest to go through this printing guide. Print Jobs are Stuck in the Print Queue. As it addresses the fact that the printer will not print.
Hope this helps, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Laserjet 4100 on network will not print

Since I’ve installed Snow Leopard, I have not been able to print with my HP Laserjet 4100.
My set-up: new 24” iMac, many hard drives and more. Two devices: HP Color Laserjet 5550 and HP Officejet J5750 are connected to the iMac through a USB Hub. Although initially scanning did not work with the J5750, I was able to make that work once additional drivers were downloaded from HP. Both work fine.
I also have an older HP Laserjet 4100 which has been my steady workhorse for years. It only has Ethernet and serial port outlets. It is connected to an AT&T 2-Wired Ethernet Hub/DSL Modem (model 2701HG-B) that is connected to the iMac.
I’ve contacted HP and Apple about this problem. None of the three people I worked with at Apple could help and the HP representative was unsure if they could help but that it would cost me $40 to find out. According to HP website, since Apple Talk no longer exists, we are required to input the IP for the device. For the 4100, the IP address is 10.0.1.100. I tried this two ways: in the “Add Printer” window under “IP,” inputted as the IPP, and inputted as the HP Jetdirect Socket (as per the HP instructions). When this is done, the printer shows up when you give a print command. However, it does not show up in the “Add Printer” window under “default” or anywhere else.
Status: If I connect the 4100 Ethernet cable directly to the back of the iMac, the “Supply” level indicates the true level of toner in the 4100. However, it will not print. If I connect the 4100 Ethernet cable to the Ethernet hub, the supply level does not show nor can I print.
Any suggestions?

I am struggling with the same problem. I have two HP 4100dtn printers on ethernet. Each has a manually assigned IP address. I can set up the printer(s) just fine in the Print & Fax Preference and Snow Leopard finds the printer just fine when I enter the IP address and chooses the correct HP Driver.
When I try to print, my print job appears in the queue as expected, than an error appears that something about a "bad command". Sorry, I'm home right now and don't have direct access to the printer so I can't give you the precise language of the message, but the gist of the message is that the system tried to connect to the printer to send the print data but the printer does not know how to respond to the command that was sent.
It's as if the firmware in the 4100 just doesn't have something in it's lexicon that Snow Leopard needs. The HP web site is no help. One page I found says the printer is supported (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&obje ctID=c01664444&jumpid=regR1002USEN ) and another page I found says that it is not supported (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&obje ctID=c01879014&jumpid=regR1002USEN). The HP on line chat won't let me log in and hold a chat with HP unless I know the Serial Number of the printer, which I don't have here at home.
More to follow tomorrow.
Anyone have any ideas?

Hi there can anyone help as i am unable to contact Apple for support with my printer which will not print after recent software update? this is the email i tried to send to apple with no success, can anyone help please.......Dear Apple, I'm pulling my hai

Hi there,
Can anyone out there help, after a recent Apple software update my Epson Stylus Photo RX640 will no longer print, every other aspect of the printer works fine including the scanner but it just will not print, I sent an email to apple but all i got was an automated reply directing me to their support page, the email i sent is below this explains in full what the problem is & what i have done to try & fix this problem.
Dear Apple,
I'm pulling my hair out after a recent software update from apple, since this update my Epson Stylus Photo RX640 will not print, every other function of the printer including the scanner works fine,
Please see attached file of the error message coming up in the print queue.
I have spent days trying to fix this, i have been onto Epsons website & followed their resolution for this error message to no avail, after contacting them again with the results i got an email back saying : In response to your email, the RX640 will use an inbox or gutenprint driver on Mac OS X 10.6.8, it is not compatible with an Epson driver.
I have also tried re-installing drivers from original Discs for the printer but it still will not print, obviously this error has been caused by Apple's latest software update, when are Apple going to fix this problem? i need my printer working ASAP.
Regards
Brian
PS i obviously can't attach the error message so here it is: Error:/Library/Printer/Epson/inkjetprinter 2/filter/rastertoescpll.app/contents/mac os/rastertoescpll/failed
Thank You all in advance
Regards
Brian

It is hardly Apple's fault that Epson can't/won't update their driver, but at least Epson suggest that you use the Gutenprint driver, which in any case is far better that what Epson offer.
You can get it here:
http://gimp-print.sourceforge.net/
You can download the latest version from here:
http://sourceforge.net/projects/gimp-print/
Have you downloaded the recent Apple update to Epson drivers?
http://support.apple.com/kb/DL1398

Hp envy 4500 will not print from windows 8. Thinks it prints, but it doesn't.

Am trying to print from my Toshiba laptop running Windows 8 to my HP Envy 4500 wirelessly. Works fine from my ipad, works fine from my desktop and laptop running Windows 7. I have uninstalled and re-installed the printer driver 5 times. Printer is recognized, has an IP addrress, and will print an internal test page. When I print to it from my Windows 8 machine, the file goes in the queue, gets a port, and then disappears as if it was printed. Nothing prints. Please help, this is SOOOOOOOOOOOOOOOOOO frustrating.
This question was solved.
View Solution.

Having same problem with my Toshiba laptop windows 8. Will not print from laptop, printer prints from ipad, and iphone.
Deleted and reinstalled several times as well both ways with disk, and wizard.
still unable to print from laptop, have to email everything to ipad in order to print.
so annoying and frustrating.............

Have Photosmart Premium All-in-one, model c309a. Will not print a test page as the default printer.

Have gone through all diagnostics offered online by HP, but to no avail. Am hooked up wirelessly and all connections say OK. The print queue just keeps building up until i clear it. Have checked ink cartridges, power reset procedure and also the Embedded Web server, print driver and port,verified that is not paused or offline, restarted the print spooler, checked the software program and removed and reinstalled the HP software. It just will not print. Will copy but not print. Help!!

I have exactly the same problem here.
The printer is connected wirelessly to my router, which is connected with cable to my WinXP computer.
I can see the web server, all pages report everything is normal and ready.
I can ping from my computer to the printer.
I had no success getting the HP software on the CD to install, but the ~ 200 MB download version installed at least. However when the software probes to see what printers are available, it just doesn't see the printer (even though I can access its web server).
I finally got my wife's computer (Win 7 64 bit) to connect, but don't know exactly what I did to make that happen.
I noted that HP has a new version of firmware for the printer, so that will be tomorrow's project.

HP 3650 deskjet will not print in Windows 7

New pc w/ Windows 7. My HP deskjet 3650 will not print PDF, Quicken, Website selections, etc.
HELP!

Did you install the driver as described here? Will the printer print a Windows test page or a file from Notepad? Do print jobs remain in the print queue? Are there any error messages?
Running the diagnostics at http://www/hp.com/go/tools may help resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

GCC Elite XL 40 - Will Not Print in Snow Leopard

I am desperate I have wasted two days working with GCC tech support via phone and email and have followed their instructions for setting up my GCC Elite XL 40 as an IP printer for our MacPro running Mac OS 10.6.5. I have checked and double and triple checked the many settings on both the printer and my MacPro - ALL are correct (according to the instructions provided) but the printer will not Print. It is recognized by the computer — got a green light on my print queue — says its ready to print but nothing happens.
I have redone this so many times I - added, deleted and re-added the printer several times - I am just on the verge of giving up but I need this large format laser printer to work with this computer — it's our workhorse for big projects.
There was a Posting here from someone named Rocky dated a few months ago and that information conformed to what I have been instructed to do by GCC but it still does not work. All other Macs on our network are printing to the GCC Elite XL 40 just fine as usual. This is the only workstation we upgraded to Snow Leopard plus this computer is hard wired via Ethernet not Airport.
If there is anyone out there that has made this work please send me some info or direct me to an expert. Thank you.

Looking at the specifications for this printer it shows that the unit support Postscript Level 2, which indicates it's quite an old model. This could be causing problems with Snow Leopard.
The specs also show the printer supports PCL5e and PCL6. So did the GCC techs get you to try creating a printer queue using the Generic PCL Laser Printer? If not it would be worth a try. Make a new print queue using IP > LPD for the protocol, not sure if you need a queue name so leave this blank, and select Generic PCL Laser in the Print Using menu. This Generic driver gives you no options and probably no support for the larger paper sizes but it will let you see if you can get a print job from your Mac to the printer.

Apple devices will not print to Officejet 6700 including MacBook Pro and iPad

I am trying to help someone set up their MacBook Pro and iPad to be able to wirelessly print to their Officejet 6700. I recently set them up with a new Apple Airport Extreme for their router. The printer connects fine to the wireless network. Everything during the install process for the printer goes well, the MacBook easily sees the printer. The correct driver is installed. They also have a Windows 7 laptop that prints instanteously and has no issues whatsoever.
When I try to print from the Mac, nothing prints. I open the print queue and it shows "Printing - connected to printer..." and nothing ever comes of it. When trying to print from the iPad, it can see the printer and I select it. However, after telling it to print, the dialogue box just says "Connecting to Printer" and it never does - it just times out.
Things I've tried:
Everything in this article that is related to Macs (10.8).
Resetting the printing system on the Mac.
Resetting the printer to default settings.
Setting the static IP of the printer through the printer settings.
Setting the IP of the printer through the Airport Utility (after changing the printer to automatic).
Rebooting the Mac after each attempt to remove the printer and before adding again.
Using the official HP Officejet 6700 driver.
Using the Airprint driver.
Other info:
I can successfully ping the printer's IP address from the MacBook Pro.
I can easily see the web setup page for the printer both through the printer settings and by entering the IP address.
The printer is only about a month old.
They bought this printer because the previous one was having problems printing from all of their devices wirelessly. That was with a router from their previous ISP.
At this point, I'm completely stumped as to why the printer will not print from these Apple devices. We've dealt with every issue that could be causing it: the network, the printer, and the MacBook itself. I've looked online and can see no issues with people not being able to print to a wirelessly connected printer to an Airport Extreme. I've seen some issues when the printer is plugged in via USB to the Airport Extreme, but that is not our setup.
Any help would be greatly appreciated!!!!
This question was solved.
View Solution.

Thank you very much for your help @Sunshyn2005!!!!! I think we're good to go now!

HP printer will not print

Running diagnostic - colors print fine. Tried many programs, pages, text edit, mail - will not print letters and numbers.
HP printer - using MacPro - wireless
HP C6300 series.
WiFi connected and no problem. I was told I had to uninstall printer and then re-install. How do I uninstall?

The queue is on the computer, and if you reboot the computer, the queue is cleared. The question is, was the printer working before? if so, post the model of the printer, how is it connected to the computer, what is the OS of the computer, do you have the hp full driver installed or not.

HP Deskjet All in ONe L7650 will not print black only --

Started doing this with previously working black cartridge, updated software--prints, but blank page comes out when set to black ink only; prints other colors.
Changed black print cartridge and still will not print black. Diagnostic page prints other colors.
Printhead health shows good for all colors.

What brand of printer cartridges (not printhead) did you use the last time you changed them? I don't know if it was because one or both of my printer cartrdiges went dry, but I put new cartridges in (not printhead) and it improved somewhat--I kept trying to clean the printheads but it seemed to never get resolved.
I refuse to have to buy new printheads. I tried several cycles of "align printheads" "clean printheads" and never got a decent print out, but I did get to the point of all the colors printing although magenta printhead makes printing errors and so I never know what I am going to get with color anymore.
It seems to be at its worst when printing in "draft" but in normal or best (with more ink coming through) it seems better--the higher ink volume seems to cover some of the problems with the printheads.
So, I am justing using it "as is" and not replacing the printheads--because it is a waste and yes, could almost get a new printer for this cost.
I wish I had never gotten this All in One and just stuck with the old 970 csi and the old UMAX scanner, which was a better scanner, but thought I would "save some space" by getting this since it scans legal, which I needed.
Just keep trying to reseat the printheads (also trying to reclean them, which seems to make it worse) and keep printing out those "tools" alignment and cleaning procedures.
But no help from HP.

Officejet Pro 8620 will not print old documents, only newly created ones

When I use the driver designed for the printer I can only print documents (Word, Excel, and Publish 2007) that are new, as long as I have not copied and pasted or inserted sheets from previously created documents. It will not print any Outlook 2007 emails but it prints PDF's fine. Also, the printer works fine with driver for deskjet 990c but limits my options on page size and the margin on the right side won't change and are way to big for most of my documents. Any thoughts?

This is very peculiar @bmphr
Running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
Thanks, I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP LaserJet M1530. Working from OpenOffice, will not print envelope. Sends info, does not print.

Basically that. The info is sent to the printer, it shows up in queue, but the printer will not print. Doesn't even try.

The likely cause is the black ink is not printing at all. When printing graphics (like the Windows Test Page) black is made from mixing the color ink. I would suggest printing an internal diagnostic test page as shown in this page. Does the black block print? If not then clean the printheads as described here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

K80 Will not print, stuck in queue

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