K900 system update

hi All,
I have been trying do a system update for my K900 but it looks like it is very difficult thing to do.
after downloading the file, I usually get an error the update has been aborted.
I tried looking for a software but couldn't find anything
anyway the other side effects that I can't use the play store and every time I try to download a software I get error 403
am also getting a security issue when browsing secure site
i tried resetting my mobile to factory few times with no luck
please advise.

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Installation problem on Lenovo System Update 5.01

I have a problem with installing the system update. right when the bar reachs installing SUS service, the installation fails. It says that the installation wizard failed because it was interrupted. I have not interrupted anything. HELP ME!!
Thank you,
Lenovo Customer

I have a problem with installing the system update. right when the bar reachs installing SUS service, the installation fails. It says that the installation wizard failed because it was interrupted. I have not interrupted anything. HELP ME!!
Thank you,
Lenovo Customer

Excite PRO 3G connection not work after system update

Hello, I live in Italy and on last Sunday (january 26th) my Excite PRO tablet (model AT10LE-A-10H) got the Android version 4.3.201121220.35. After restart my wifi works fine, all other app work fine, but my 3g connection doesn't work, mobile network bar is empty and it says "no service". My sim card is ok. I used this sim card before the system update and I didn't get any problem with Android 4.2.2.
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- Peter

System Update 5.01.0005 hangs every attempt on my X121e (log files inline)

Hi, I installed TVSU on my x121e laptop and it hangs on 95% on every attempt, like 5th time now. I have tried to uninstall and reinstall and I am using the latest version, I think, which is 5.01.0005.
Note that the system totally freezes on me. Nothing responds and Ctrl+Alt+Delete does not do anything. Only way is to shut down using the power button.
System:
ThinkPad x121e (30456UG)
Windows 8 Pro 64-bit (v6.2 build 9200)
Any ideas on what I can do to get it running? I don't know how to attach log files so I pasted them in full.
tvsu_exe.log:
TSS(L) 1: 22:07:56:0953 tvsu.cpp(1825): Installdir: C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 22:07:57:0281 tvsu.cpp(1754): Installdir: C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 22:07:57:0281 tvsu.cpp(1775): szCmd: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(L) 1: 22:08:02:0579 tvsu.cpp(579): StartTvsukernel : admin
TSS(L) 1: 22:08:02:0594 tvsu.cpp(586): Begin InvokeUacSdkViaService
TSS(L) 1: 22:08:02:0626 tvsu.cpp(431): Installdir: C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 22:08:02:0626 tvsu.cpp(466): szCmd: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
ServiceStart.log = empty
UACSdk.txt:
TSS(L) 0: 22:08:06:0188 uacsdk.cpp(170): User: ADMIN
TSS(L) 0: 22:08:06:0204 uacsdk.cpp(171): TempRegFile:
TSS(L) 0: 22:08:06:0204 uacsdk.cpp(172): ComdLine:
TSS(L) 0: 22:08:06:0220 uacsdk.cpp(180): ComdLine tvsukernel: C:\Program Files (x86)\Lenovo\System Update\\Tvsukernel.exe
TSS(L) 0: 22:08:06:0220 uacsdk.cpp(190): Vista admin
TSS(L) 0: 22:08:06:0220 vista.cpp(62): StartUIOnVistaWithAdminLongon ComdLine: C:\Program Files (x86)\Lenovo\System Update\\Tvsukernel.exe
TSS(L) 0: 22:08:06:0220 vista.cpp(70): WTSGetActiveConsoleSessionId dwSessionId: 1
TSS(L) 0: 22:08:06:0235 vista.cpp(124): ImpersonateLoggedOnUser succeed!
TSS(L) 0: 22:08:06:0235 vista.cpp(129): CreateProcessAsUser CommandLine : C:\Program Files (x86)\Lenovo\System Update\\Tvsukernel.exe
TSS(L) 0: 22:08:06:0423 vista.cpp(154): CreateProcessAsUser succeed!

Hmm, I can in fact not paste the log since the message "exceeds 20,000 chars. Where do I find the "attach file" Icon - looking everywhere.
Pasting bits and pieces from tvsu_log_121219220812.txt:
Severe 2012-12-19 , 10:08:13
vid Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 2.0.50727.6400
Severe 2012-12-19 , 10:09:04 vid Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo) Message: Debug Log: Init method:GET
Severe 2012-12-19 , 10:09:05 vid Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_01_00.xml
Severe 2012-12-19 , 10:09:05 vid Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log doDownloadByHttps webException message:Fjärrservern returnerade ett fel: (404) Kunde inte hittas.
Severe 2012-12-19 , 10:09:05 vid Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_01_00.xml responseStatus:404
Severe 2012-12-19 , 10:09:05 vid Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_01_00.xml webException.StackTrace: vid System.Net.HttpWebRequest.GetResponse() vid Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Severe 2012-12-19 , 10:09:05
vid Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded
Severe 2012-12-19 , 10:09:31
vid Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
Message: Debug Log: Init method:GET
Then just TONS of Info messages and here is the end of the file
Info 2012-12-19 , 10:09:37 vid Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6() Message: Setting DONE status.
Info 2012-12-19 , 10:09:37 vid Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6() Message: Setting PROCESSING status.
Info 2012-12-19 , 10:09:37 vid Tvsu.Coreq.LoadCoreqsProcessor.ProcessUpdatesImplementation(Update[] ups) Message: Candidate list: Critical patch to fix TVSU UTS issue[reboot type 1] ThinkVantage Fingerprint Software for Windows 7/8 32-bit[reboot type 3] Lenovo Power Management Driver - 8 [32,64][reboot type 3] ThinkVantage Aktivt skyddssystem (64bit)[reboot type 3] ThinkVantage Fingerprint Software for Windows 7/8 64-bit[reboot type 3] WiMAX Driver for Intel Cards (For Win8 64bit)[reboot type 3] Intel Management Engine Interface driver for Win8 32/64 bit[reboot type 3] Synaptics ThinkPad UltraNav Driver - Vista/7/8 [32,64][reboot type 3] Realtek Card Reader Driver for Windows 8 32/64 bit -WW-[reboot type 3] WiFi driver for Intel cards Driver - 8 [64][reboot type 3] Lenovo Settings Dependency Pacakge - 8 [32,64][reboot type 3] ThinkVantage Aktivt skyddssystem (64bit)[reboot type 3] AMD USB Filter Driver for Windows 8 32/64bit[reboot type 3] ThinkVantage Aktivt skyddssystem (32bit)[reboot type 3] WiFi driver for Intel cards Driver - 8 [32][reboot type 3] WiMAX Driver for Intel Cards (For Win8 32bit)[reboot type 3]
Info 2012-12-19 , 10:09:37 vid Tvsu.Coreq.LoadCoreqsProcessor.ProcessUpdatesImplementation(Update[] ups) Message: Resulted order of candidate list: ThinkVantage Fingerprint Software for Windows 7/8 32-bit[reboot type 3] Lenovo Power Management Driver - 8 [32,64][reboot type 3] ThinkVantage Aktivt skyddssystem (64bit)[reboot type 3] ThinkVantage Fingerprint Software for Windows 7/8 64-bit[reboot type 3] WiMAX Driver for Intel Cards (For Win8 64bit)[reboot type 3] Intel Management Engine Interface driver for Win8 32/64 bit[reboot type 3] Synaptics ThinkPad UltraNav Driver - Vista/7/8 [32,64][reboot type 3] Realtek Card Reader Driver for Windows 8 32/64 bit -WW-[reboot type 3] WiFi driver for Intel cards Driver - 8 [64][reboot type 3] Lenovo Settings Dependency Pacakge - 8 [32,64][reboot type 3] ThinkVantage Aktivt skyddssystem (64bit)[reboot type 3] AMD USB Filter Driver for Windows 8 32/64bit[reboot type 3] ThinkVantage Aktivt skyddssystem (32bit)[reboot type 3] WiFi driver for Intel cards Driver - 8 [32][reboot type 3] WiMAX Driver for Intel Cards (For Win8 32bit)[reboot type 3] Critical patch to fix TVSU UTS issue[reboot type 1]
Info 2012-12-19 , 10:09:37 vid Tvsu.Coreq.CoreqProcessor.ProcessUpdatesImplementation(Update[] updates) Message: Beginning Coreq process: Recieved 16Updates

System Update 5.01 update only removes itself on Win7

I recently launched System Update (installed on Windows 7 x64 on my x230) version 5.01 and was notified that an update was available. After accepting the "install update?" query, the usual download and installation ensued... and guess what, after that (download+installation) something (UCS?) crashed and when looking for tvsu anywhere on my disk (Program Files, Program Files x86, ProgramData) all I could find was... well... nothing.
Are you trying to tell me something, Lenovo? That the best way to use System Update is to not use it?
Or is there a less subtle explanation as well?
If you care for why this happened, I'll delay installing the 5.02 TVSU until tomorrow... if you need any logfiles until then, tell me.
Beyond that, I suppose other end users will me more surprised and less happy / able to solve this.

Benjs,
Sounds like 5.01 tried to do an Update in place, to update to 5.02. Look in control panel>admin tools>event viewer for entries around the time of your Update.
-or- (easier)
Action center (white flag on task bar), Maintenance, View reliability history. Look on the bottom line for BLUE I icon (information), for the date of your attempted install(upgrade in place) of SU. On the bottom of the screen, documentation should show up, such as "Lenovo system update ,,,, Successful application removal" Go to the Far right of the line, and click on VIEW TECHNICAL DETAILS. You MIGHT see another detail line that states unsuccessfull application installation. VIEW TECHNICAL DETAILS
==
something (UCS?) crashed > I have know idea what you are stating.
==
Try to install from here:
http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?LegacyDocID=TVSU-UPDATE
The msi installer log will be found in C: Users\**YOUR id**\appdata\local\temp\TVSUsetup.log or similar. If msi failure, go to the bottom on the MSI log and look for error/failure/return codes and post them.
SU is found in Program files(x86)\lenovo\System Update. It does store data in \program data.
I installed SU 5.02(upgrade in place), without any issues. I also uninstalled it and reinstalled it yesterday, without any issues. The Upgrade in place does NOT give an option to create a shortcut to execute SU. Standalone install will create a short cut under LENOVO (folder) System Update(subfolder entry) .

Problem with System Update 5.01.0005

Hi.
I have a X220 (PN: 42912BG) with problem installing the latest TVSU. It would not start, it only give me a message saying it can not find the C:\Program Files (x86)\Lenovo\System Update\ConfigService.exe. Does anybody els have this problem, and any good solution for fixing it?
I ve sent a email to Lenovo Support, but nothing happen - they say they forwarded my email to another team.
I tried to install a earlier TVSU 5 version, but it only say I have to upgrade my version. And then, back to the problem...
After installing TVSU 5.01 I no longer have the service called "System Update" availible in services.mcs.
And after this message the startup screen for TVSU5 coming, and a program stop working (Lenovo System Update TvsuCommandLauncher) stop working:
Hope for some feedback soon!
My computer is a X220, with Win7 Pro 64-bit.

Current SU release date is 02/04/13 version 5.02.007
If the installer fails (interrupted), as shown in screen above. You will have to hunt down the msi install log.
Go to C:\Users\**your id**\appdata\local\temp folder. Look for tvsuSetup.log.
Go to the end of the log, and post any error codes shown.
Note: running the install standalone (not update in place), will allow a shortcut to SU to be placed in the start menu.
==
ie,
MSI (c) (A8:B0) [11:54:16:937]: Note: 1: 1707 MSI (c) (A8:B0) [11:54:16:937]: Product: Lenovo System Update -- Installation operation completed successfully.
MSI (c) (A8:B0) [11:54:16:953]: Windows Installer installed the product. Product Name: Lenovo System Update. Product Version: 5.02.0007. Product Language: 1033. Manufacturer: Lenovo. Installation success or error status: 0.
==
I have also seen another post,,i will have to hunt it down, which matches the UK post. Looked like a help screen for MSI installer.

Lenovo System Update 5 does not work on my B580

Hello,
the Lenovo System Update 5 program does not work on my B580 laptop.
After 16% of the status bar the program says "there are no packages for your PC".
That can't be true, because i haven't installed all drivers and programs.
I got .NET Framework 4 on my laptop.
What will solve the problem?
Greetings from germany
MAD3000

i also have the same problem with my B480

Lenovo System Update 5.03 on T430u doesn't report software updates

On my T430u Lenovo System Update 5.03 running on windows 8.1doen't find any update even though updates are available. More technical details about the problem are reported in my previous thread.
I'm really pleased if someone can help me.
Thanks,
Denis.
Solved!
Go to Solution.

Hi Mithun,
The problem still persist.
I've just reinstalled all components:
- .NET Framework 3.5 SP1
- Lenovo System Update 5.03.008 (systemupdate503-2013-10-31.exe)
- Related Patch "Patch module for Lenovo System Update" (sushortcutfix01.exe)
- Executing DesktopToastsForCriticalUpdates (look at the screenshot) it reports available updates
- Executing Lenovo System Update it doesn't report any updates to install.
In logs directory of Lenovo System Update installation directory (C:\Program Files (x86)\Lenovo\System Update\logs) I can extract the same error:
Info   2014-01-20 , 12.04.56
   in Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
   Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml
Info   2014-01-20 , 12.04.56
   in Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
   Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_08_00.xml
Info   2014-01-20 , 12.04.56
   in Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
   Message: Setting PROCESSING status.
Severe   2014-01-20 , 12.04.56
   in Tvsu.Engine.Process.HelloProcess.Start()
   Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_08_00.xml, this XML file is not well-formed
   Exception:
       Message: Elemento radice mancante.
       Type: System.Xml.XmlException
           in System.Xml.XmlTextReaderImpl.Throw(Exception e)
   in System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   in System.Xml.XmlTextReaderImpl.Read()
   in System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
   in System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
   in Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
   in Tvsu.Engine.Process.HelloProcess.Start()
- The File: C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_08_00.xml
it's an empty file (0 KB).
Can you help me?
Is there a place where I can attach all log files ?
Best regards,
Denis.

Does ThinkVantage System Update 5.06 work on B540 AIO?

Can someone clarify if ThinkVantage System Update 5.06 can be used on the Ideacenter B540 AIO? Says in the ReadMe txt file that it supports Lenovo V/B/K/E Series. Thanks for any help.
Solved!
Go to Solution.

Thanks for the quick reply. Guess I have to use Device Manager to update drivers, etc. BTW the Warranty Info and Support & Download links for my country (http://www.lenovo.com/contact/sg/en/index.shtml) do not work. Think all support here is outsourced, which is why I'm grateful for this forum.

ThinkVantage System Update 5.02 problem -- System Update hangs or freezes when installing KB updates

Often after installing a KB update, System Update will restart the computer and then resume processing to install the next downloaded KB update. However, after restarting, it always freezes or hangs part way through the next KB install. After waiting 5 or 10 minutes, I click on "cancel."   System Update acknowledges cancellation but nothing happens, and when I eventually give up and select "End task" in Windows Task Manager, I am informed that "This program is not responding."
Clearly this is a bug, perhaps arising from an license consent dialog box that fails to pop-up. I have resorted to downloading and installing these KB updates one-by-one after a clean install of Windows 7 64 bit on my T400 model 2764CTO.    Service Pack 1 is installed and Microsoft.NET Framework 3.51, which satisfies Lenovo's requirements. I am running BIOS 3.11 and plan to update it, but would like to solve this problem first, as I would hate to experience a freeze during a BIOS update!
Anyone else having this problem, or any solutions?

DID you get the machine from someonelse, outside of Lenovo? DID you upgrade the original o/s?
what o/s?
==
KB are offered by microsoft, not Lenovo/su. Under a rare condition, SU will offer as KB. A known instance, where microsoft offers HOTFIX, but not for monthly update distribution. Lenovo has their version of this KB. Probably this HOTFIX fixes a problem in Lenovo land driver that needs the hotfix.
I am amazed at how many KB fixes show up for your machine!!!
==
Clearly this is a bug, perhaps arising from an license consent dialog box that fails to pop-up. << assumption, please docment.<<<
Always update your BIOS 1st, the Net frame (v4?). Then try the update land.
===
As I would hate to experience a freeze during a BIOS update
Dont BIOS update during a rain storm. or power fauilure. Always use a ISO (cd) version of this.  Download/burn this version in case. Then use the other version, Update from windows. (you now have a backup).
Please research your hardware install guide, as too how to RESET BIOS eeprom.  Get tweezers, change the jump prom clip. BIOS flash from 0. Jump prom clip back. Is this scary, yesl jumper is on mother board.
so
1 3 5
2 4 6
Plastic jumper is 34 56. Change to 1234, and you reload a bios from blank. You can enter UUID, serial number and fun stuff.
Do not loose the plastic jumper. Turn the a/c off. Have reading glasses. But this is the solution to what if BIOS update freezes. Also have a ISO backup of the previous release of BIOS on CD.

System Update 5.02.0007 and RDP

TVSU 5.02.0007 show only splash screen and then closes when run on Windows 7 Enterprise 64 bit via Remote Desktop
In previous version you could set compatibility mode to XP SP3 for the TVSU.EXE and it would work, but if you do that on the current version, you'll get the error messages saying that you need Windows 7 to run the program.
Any workarounds for this problem?? It is VERY annoying
Best regards
HDM

Hi Customer,
This is a known limitation and we have below workaround:
under the TVSU installation directory, usually is =>C:\Program Files\Lenovo\System Update, here you can find a file named "tvsukernel.exe", under the remote control scenario , you can launch TVSU by double click of "tvsukernel.exe" instead of double click "tvsu.exe", so you can create a shortcut for "tvsukernel.exe" on the desktop, then use it to launch tvsu.Please test and feedback your result. Sorry for the inconvinient.

Lenovo System Update fried my BIOS... What can I do?

Hi all,
I'm in a bind. I did a clean install of Vista, and then I ran ThinkVantage System Update. It pulled up the BIOS update as a critical issue (among others) and so I consented to install it. The problem is, halfway through the update process, it stopped responding. I gave it two hours, then, thinking that it might be okay (the updater hadn't gotten to "erasing old BIOS" or whatever...) I rebooted it.
Four beeps and then nothing. Nothing.
I took it to my university's ITS department, and they recommend a system board replacement. I can't afford that.
I was wondering if there was a way that I could reflash the BIOS myself, or if I had to send it to depot, what sort of time and cost I am looking at. Can anyone advise me on what I should do?

Have you contacted support as ProblematicT61p did?
By doing so it looks as though they got their problem was solved.
Andy ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
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System Update 5.03 install fails with 'wizard was interrupted'

I have a W520 that I have upgraded to Win 8.1. I'm trying to install the System Update utility and InstallShield Wizard fails with:
InstallShield Wizard Completed
The wizard was interrupted before System Update could be completely installed.
Your system has not been modified. To install this program at a later time, please run the installation again.
Click Finish to exit the Wizard.
I've searched for solutions all over the place and come up blank. This usually tells me there is something screwy on my machine or I'm not searching for the right keywords.
Solved!
Go to Solution.

Windows 7x64 - T430s - 2352CTO
There is a log file but it's too big to post.
It can be viewed at https://www.dropbox.com/s/hl420jgyqs8z9oj/tvsuSetup.log?dl=0
The part where it fails is below:
InstallShield 8:08:51: Invoking script function InstallSUService
1: SU service installation failed, please retry the install.
InstallShield 8:08:52: Setup aborted
InstallShield 8:08:52: CallScriptFunctionFromMsiCA() ends
CustomAction InstallSUService returned actual error code 1602 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (E4:78) [08:08:52:146]: NOTE: custom action InstallSUService unexpectedly closed the hInstall handle (type MSIHANDLE) provided to it. The custom action should be fixed to not close that handle.
Action ended 8:08:52: InstallSUService. Return value 2.

Lenovo System Update not installing a driver

I reinstalled Windows 8.1 Pro on a X1 Carbon Touch, model 3448. I then installed the Lenovo System Updater, version 5.06.0027. Many drivers were installed, but I still have an unknown device in Device Manager. In msinfo32.exe, I see this in Problem Devices:
ACPI\LEN0078\5&2890D6990&0
A web search seems to indicate I need a Lenovo Power Management driver.
Any idea why the Lenovo System Updater does not identify this device and install the appropriate driver?
Solved!
Go to Solution.

Hi,
download and install that PM driver in manual mode.
x220 | i5-2520m | Intel ssd 320 series | Gobi 2000 3G GPS | WiFi
x220 | i5-2520m | hdd 320 | Intel msata ssd 310 series | 3G GPS | WiFi
Do it well, worse becomes itself
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System update 5.06.0024 failed

I execueted System Update V5.06.0024 on Windows 7 Professional, clicked the Next button, then the message "An error occurred in the package download procedure." in Japanese when the Lenovo Help Center (1 of 1) was procedured.
The log is as follows:
Info   2015-01-27 , 10:33:23
   at Tvsu.Engine.Task.Task.Start()
   Message: Executing the PostProcess HelpCenterQuestProcess
Severe   2015-01-27 , 10:33:23
   at Tvsu.Engine.Task.Task.StartExecution()
   Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException of type 'Tvt.FileDownloader.DownloadException' was thrown.
   Exception:
       Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
       Type: Tvt.FileDownloader.DownloadException
           at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()
Info   2015-01-27 , 10:33:23
   at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
   Message: Setting FAILED status.
Info   2015-01-27 , 10:33:23
   at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
   Message: Error while downloading packages.
   Exception:
       Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
       Type: Tvt.FileDownloader.DownloadException
           at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   at Tvsukernel.Logic.ProgressThread.InitSearch()
Info   2015-01-27 , 10:33:23
   at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
   Message: Showing ERROR Message: < パッケージのダウンロード中にエラーが発生しました。 >
Info   2015-01-27 , 10:33:25
   at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
   Message: RC eGatherer: 0
Info   2015-01-27 , 10:33:34
   at Tvsukernel.Logic.GUIController.BackToMain()
   Message: Setting Welcome screen...
Info   2015-01-27 , 10:33:34
   at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
   Message: Loading Welcome screen on Action pane.
What shall I do ?

Thank you for your rapid reply.
My machine type and model number is Thinkcenter E73 10AU009WJP.
This is a new machine. I have already execueted Microsoft Update.
No antivirus software is not yet installed.
No versions, preinstalled version and downloaded version 5.06 run successsfully.
Version 5.06 fails every run.
I checked the reliabilty reports, but I didn't discover anything about System Update.
I don't want to use any file sharing software in order to send the logs. What shall I do ?
I paste the TvsuCommandLauncher.log and only as follows:
Severe   2015-01-28 , 12:01:22
   Message: Digital signature validation failed! :C:\Program Files\Lenovo\System Update\egather\ia.exe
Info   2015-01-28 , 12:01:22
   Message: The current user is a Vista Administrator, the request will be handled by suservice -System context-
Info   2015-01-28 , 12:01:25
   Message: Command execution duration was: 274 Miliseconds
The service.log is as follows:
Info   2015-01-28 , 12:01:23
   Message: /execute ia.exe /arguments -filename"C:\Program Files\Lenovo\System Update\egather\sysreco" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory "C:\Program Files\Lenovo\System Update\egather\" /type COMMAND /timeout 300000
Info   2015-01-28 , 12:01:23
   Message: "C:\Program Files\Lenovo\System Update\egather\"
ia.exe
-filename"C:\Program Files\Lenovo\System Update\egather\sysreco" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid
COMMAND
Info   2015-01-28 , 12:01:23
   Message: Directory 1: C:\Program Files\Lenovo\System Update\egather\
Info   2015-01-28 , 12:01:23
   Message: If directory 1 exists: C:\Program Files\Lenovo\System Update\egather\
Info   2015-01-28 , 12:01:23
   Message: The parameters directory and command stay as follows:
command: ia.exe
directory: C:\Program Files\Lenovo\System Update\egather\
Info   2015-01-28 , 12:01:23
   Message: Type hidden
Info   2015-01-28 , 12:01:23
   Message: C:\Program Files\Lenovo\System Update\egather\ ia.exe -filename"C:\Program Files\Lenovo\System Update\egather\sysreco" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid COMMAND 300000
Info   2015-01-28 , 12:01:23
   Message: Hidden
Info   2015-01-28 , 12:01:25
   Message: 0
Some of the tvsu_150128120117.log is as follows:
[Lenovo System Update build: 2014-11-04 5.06.0024]   2015/01/28 12:01:17
Severe   2015-01-28 , 12:01:21
   at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
   Message: Debug Log: Init method:GET
Severe   2015-01-28 , 12:01:21
   at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   Message: Debug Log: doDownloadByHttps InterExcpetion content stringystem.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
   at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
   at System.Net.TlsStream.CallProcessAuthentication(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
   at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.ConnectStream.WriteHeaders(Boolean async) uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_13_00.xml
Severe   2015-01-28 , 12:01:21
   at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   Message: Debug Log: doDownloadByHttps InterExcpetion is not WebExcpetion StackTrace:    at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
   at System.Net.TlsStream.CallProcessAuthentication(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
   at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.ConnectStream.WriteHeaders(Boolean async)
Severe   2015-01-28 , 12:01:21
   at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   Message: Debug Log: doDownloadByHttps InterExcpetion is not WebExcpetion message: The remote certificate is invalid according to the validation procedure.
Severe   2015-01-28 , 12:01:21
   at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   Message: Debug Log: doDownloadByHttps InterExcpetion is not WebExcpetion Source: System
Severe   2015-01-28 , 12:01:21
   at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   Message: Debug Log doDownloadByHttps webException message:The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
Info   2015-01-28 , 12:01:21
   at Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   Message: An exception ocurred while downloading https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_13_00.xml
   Status set to FAILED
   Exception:
       Message: Error at DirectFileDownloader when validating certificates, or a secure channel cannot be established.
       Type: Tvt.FileDownloader.CertificateValidationException
           at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   at Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Severe   2015-01-28 , 12:01:21
   at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
   Message: An exception ocurred while downloading the UDF file, the Hello process will continue.
   Exception:
       Message: Failed to connect to SUPPORTCENTER Repository.
       Type: Tvt.FileDownloader.ConnectException
           at Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
   at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Info   2015-01-28 , 12:01:21
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: UDF download status is -> Failed
Severe   2015-01-28 , 12:01:21
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: Could't connect to the HelloServer, no UDF file was downloaded
Info   2015-01-28 , 12:01:21
   at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
   Message: Running egather minimal.....
Info   2015-01-28 , 12:01:21
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: /execute ia.exe /arguments -filename$C:\Program Files\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files\Lenovo\System Update\egather\$ /type COMMAND /securitycode a0d844b92f93538b51c98c1cd301a63c2ba4818b /timeout 300000
Info   2015-01-28 , 12:01:21
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: FileName Path: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe

K900 system update

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