KB05133 - Email reconciliation features for BlackBerry Internet Service

There are lots of questions about what reconciliation features / functionality options there are with BIS ... well, from the horse's mouth, here we go:
KB05133 - Email reconciliation features for BlackBerry Internet Service
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Hi
drastikbb wrote:
In the second set of instructions, going directly to the BIS web page, I cant get past the login page, I have tried to register, I have tried to login, I have asked service provider for passwords and I get one dead end after another, I cannot login nor create an account to login to the BIS web site.
Any help would be appreciated, after 10 years as a loyal Nokia user I am now hoping that the decision to move to BB was not one I will live to regret.
Regards
DS
When you go the BIS account on the PC, is this the place you were told to go by your service provider? My own has my carriers' logo on the page and they provided me with the login details whilst I was on the phone to them. It is THEIR responsibility to set up your BIS and to assist you.
Whether you try OTA or on the PC, you must have access to your BIS and when you finally get it, setting up the email couldn't be easier.
I cannot see why upgrading to OS 6 would affect email set-up but as you suggest, the option to put email server details in may have been removed. They are not necessary with BIS.
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Similar Messages

My Blackberry Torch 9800 PIN cannot Used for Blackberry Internet Service, please help me

I want to ask about my device can not use the Blackberry Internet Service ( BIS )
Device : Blackberry Torch 9800
Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.
can the RIM resolve this problem?
Help me Please

May I know where and how did you buy this phone?
Ron
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Blackberry email: I've forgotten my username and password for blackberry internet services/ it's not working?

I just got a replacement phone, and now when I try to set up my email again, it comes up with ''Existing users'' sign in blah blah. There aren't any other options. Either it's not working or I've completely forgotten my user name and/or password.
Either way, I can't set up my email, and I've spent over an hour on the phone to Orange (to no avail), ending in them telling me to call them again later or tomorrow. Has anyone experienced this problem before and/or know what to do?

Can you go to http://www.blackberry.orange.co.uk/, choose forgot password and follow the prompts? I'm shocked the carrier could not reset this for you!
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Integrating Microsoft Outlook Web Access email address with a BlackBerry Internet Service account

Hi, I would appreciate some help from anybody that can.
I am a new BB user with a Curve 9300 and have been setting up my device. I have run into a problem and am at a dead end as far as solving it.
KB03133 at http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB03133 describes what I am trying to do, my problem is as follows.
The KB contains 2 sets of instructions for achieving the same result, one, the first one to be done on the device and the second to be done on a PC.
In the first set of instructions, I get as far as step 4, step 5 shows an option "i will provide the settings" I dont have that option available, did I mention that the first thing I did when I took the phone out the box was upgrate to os6 and now I believe that this may have been removed as an option so; is there another way to manually provide email account settings on the device?
In the second set of instructions, going directly to the BIS web page, I cant get past the login page, I have tried to register, I have tried to login, I have asked service provider for passwords and I get one dead end after another, I cannot login nor create an account to login to the BIS web site.
I have managed to add two other email accounts and create a new one from the device using the BIS service on the device but as I understand it the device logs you on automatically and therefore I dont have nor need the password on the device.
Any help would be appreciated, after 10 years as a loyal Nokia user I am now hoping that the decision to move to BB was not one I will live to regret.
Regards
DS

Hi
drastikbb wrote:
In the second set of instructions, going directly to the BIS web page, I cant get past the login page, I have tried to register, I have tried to login, I have asked service provider for passwords and I get one dead end after another, I cannot login nor create an account to login to the BIS web site.
Any help would be appreciated, after 10 years as a loyal Nokia user I am now hoping that the decision to move to BB was not one I will live to regret.
Regards
DS
When you go the BIS account on the PC, is this the place you were told to go by your service provider? My own has my carriers' logo on the page and they provided me with the login details whilst I was on the phone to them. It is THEIR responsibility to set up your BIS and to assist you.
Whether you try OTA or on the PC, you must have access to your BIS and when you finally get it, setting up the email couldn't be easier.
I cannot see why upgrading to OS 6 would affect email set-up but as you suggest, the option to put email server details in may have been removed. They are not necessary with BIS.
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If I have helped you please check the "Kudos" star on the right >>>>

BlackBerry Internet Service with Microsoft Outlook Web Access account

I need to switch my 8820 to a new work account. They use Outlook Exchange 2003, but do not support BES. I have access via both regular desktop Outlook and also Outlook Web Access (from a different server). I read the procedure to use BIS in KnowledgeBase KB03133. After entering my email address and password, I get a message that it was successfully set up. But, I get no e-mail messages delivered. When I check the settings, it looks like it is not using the correct server for Web Access. However, I can find no way to manually enter it - I don't get the error message described in Step 5 where I can pick "I will provide the settings." I try to set up via computer but I get a message that my BIS cannot be accessed via HTML and need to set up on my BB.
Any suggestions? Would it work with a newer phone running a newer OS? Do I need to check with AT&T if it supports Outlook Web Access? Thanks in advance.

Hi and Welcome to the Forums!
Lot's of possible variables...here a several other KBs to try:
KB03133How to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account
KB18567BlackBerry Internet Service cannot connect to a Microsoft Outlook Web Access account using Microsoft Exchange 2007 or Microsoft Exchange 2010
KB15173Locate the mailbox name for a Microsoft Outlook Web Access 2007 email account
KB04804Error message appears when attempting to integrate a Microsoft Outlook Web Access 2010 account
KB02858Unable to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account
The trick to getting to the manual settings screen is to provide your valid email address, but an incorrect password...then, it will allow you to manually enter the settings.
Good luck!
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I paid for the blackberry internet service, but I still don't have it!

I've had a Blackberry Curve 8520 for almost a year now, I'm on pay as you go with Vodafone. My internet service recently ran out so I topped up £10 yesterday and paid my Blackberry internet service (The £5.30 for 30 days) with my calling credit. It has always taken an average 10 minutes to start working again but it has now almost been 24 hours since I topped up and it is still not working. Blackberry App World is working, and one app that I downloaded requires internet and that's working fine. However, Faceboook, Browser, BBM, and Email are all not connecting. When I try and connect to the browser it comes up: "Unable to connect to the internet, please try again later. If the problem persists please contact your service provider" - and yes, I have rebooted my blackberry by taking out the battery, about twenty times now and nothing has changed. I woke up this morning and blackberry app world was the only thing working. I have also tried "Registering Now" on the Host Routing Table, but nothing happens. What do I do?!

Hi and Welcome to the Community!
I suggest you follow the one instruction you have received but have yet to follow -- contact your wireless service provider. They are responsible for delivering all services to you. Think of it this way -- you are paying them for services that they are not delivering!
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Problems setting up email + understanding Pin and BB internet service

Hi,
I've been browsing for answers about my new black berry 9700.
When I try to set up my email on the phone it says. "Your email account is already activated for enterprise use."
I have no idea what that means.
I brought the Blackberry pretty much brand new, it was used for like a day.
the problem with that is I've never had a blackberry before and I don't know anything about setting up the email, blackberry internet service, enterprise, and the pin system.
Also, the other problem is that there are two icons for internet; Browser and WAP. I just want to connect to the internet via my wireless internet and not get charged, and want to know if I am getting charged.
Please help.

Shoulda done some reasearch first:
Using your WiFi router to connect to your 9700, you can use the WiFi hotspot browser ONLY to connect to the internet. You will NOT be able to use the RIM push email, Facebook app, BlackBerry Messenger, Maps, etc.
You MUST have the BlackBerry Data Plan on your service provider account for that.
Go to Options > Advanced > Browser and save that to HotSpot Browser.
Meanwhile, at Manage Connections, search for and connect to your WiFi router and you're set to go for the limited use you'll have.
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Blackberry Internet Service Failure

I am trying to setup the Blackberry Internet Service to access my email server to obviously forward those emails to my Blackberry. Using the web service, I attempt to add my email account, but it always fails with this error: "An error occurred while validating your login. Please check your user name and password." Now I know after numerous attempts that at least one of the times I had to enter that info correctly. This will be followed by an email from the Blackberry server to my email address containing the settings I used. I have my .Mac and ISP emails working with my Blackberry without a problem.
I'll admit I'm an amateur at this, so any help would be greatly appreciated. Thanks in advance.
Eric
Additional info:
SMTP Log
Apr 10 21:49:42 powermacg4 postfix/smtpd[11243]: connect from smtp04.bis.na.blackberry.com[216.9.248.51]
Apr 10 21:49:42 powermacg4 postfix/smtpd[11243]: 2CE95146D76: client=smtp04.bis.na.blackberry.com[216.9.248.51]
Apr 10 21:49:42 powermacg4 postfix/cleanup[11245]: 2CE95146D76: message-id=<[email protected]be rry>
Apr 10 21:49:42 powermacg4 postfix/qmgr[1610]: 2CE95146D76: from=<[email protected]>, size=3440, nrcpt=1 (queue active)
Apr 10 21:49:47 powermacg4 postfix/smtpd[11243]: disconnect from smtp04.bis.na.blackberry.com[216.9.248.51]
Mailaccess Log
Apr 10 21:48:40 powermacg4 imaps[11212]: starttls: SSLv3 with cipher RC4-MD5 (128/128 bits new) no authentication
Apr 10 21:48:40 powermacg4 imaps[11231]: starttls: SSLv3 with cipher RC4-MD5 (128/128 bits new) no authentication
Apr 10 21:48:41 powermacg4 imaps[11232]: starttls: SSLv3 with cipher RC4-MD5 (128/128 bits new) no authentication
Apr 10 21:48:41 powermacg4 imaps[11233]: starttls: SSLv3 with cipher RC4-MD5 (128/128 bits new) no authentication
Apr 10 21:49:41 powermacg4 imaps[11212]: starttls: SSLv3 with cipher RC4-MD5 (128/128 bits new) no authentication
postconf -n
command_directory = /usr/sbin
config_directory = /etc/postfix
content_filter = smtp-amavis:[127.0.0.1]:10024
daemon_directory = /usr/libexec/postfix
debugpeerlevel = 2
enableserveroptions = yes
html_directory = no
inet_interfaces = all
localrecipientmaps =
luser_relay = postmaster
mail_owner = postfix
mailboxsizelimit = 0
mailbox_transport = cyrus
mailq_path = /usr/bin/mailq
manpage_directory = /usr/share/man
messagesizelimit = 52428800
mydestination = $myhostname,localhost.$mydomain,$mydomain, localhost,mail.xxxxxxx.us,XX.YY.ZZ.106
mydomain = xxxxxxx.us
mydomain_fallback = localhost
myhostname = mail.xxxxxxx.us
mynetworks = 127.0.0.1/32,XX.YY.ZZ.106,192.168.225.192/26,XX.YY.ZZ.143,bis.na.blackberry.com
mynetworks_style = host
newaliases_path = /usr/bin/newaliases
queue_directory = /private/var/spool/postfix
readme_directory = /usr/share/doc/postfix
sample_directory = /usr/share/doc/postfix/examples
sendmail_path = /usr/sbin/sendmail
setgid_group = postdrop
smtpddatarestrictions = permit_mynetworks, rejectunauthpipelining, permit
smtpdenforcetls = no
smtpdhelorequired = yes
smtpdhelorestrictions = permitsaslauthenticated, permit_mynetworks, checkheloaccess hash:/etc/postfix/helo_access, rejectnon_fqdnhostname, rejectinvalidhostname, permit
smtpdpw_server_securityoptions = cram-md5,gssapi
smtpdrecipientrestrictions = rejectinvalidhostname, rejectnon_fqdnsender, rejectnon_fqdnrecipient, permitsaslauthenticated, permit_mynetworks, rejectunauthdestination, rejectunlistedrecipient, permit
smtpdsasl_authenable = yes
smtpdsenderrestrictions = permitsaslauthenticated, permit_mynetworks, rejectnon_fqdnsender, permit
smtpdtlsCAfile = /etc/certificates/powermacg4.xxxxxxx.us.chcrt
smtpdtls_certfile = /etc/certificates/powermacg4.xxxxxxx.us.crt
smtpdtls_keyfile = /etc/certificates/powermacg4.xxxxxxx.us.key
smtpduse_pwserver = yes
smtpdusetls = yes
unknownlocal_recipient_rejectcode = 550
PowerMac G5 2GHz DP Mac OS X (10.4.9) PowerMac G4 DP Server

UptimeJeff,
Thank you for the prompt reply. I will post my IMAP config tomorrow when I am home. As far as the authentication goes, it appears that BB is using RC4-MD5. Am I correct? There is no way to change that on the BB end as far as I know. Can the OS X mailserver use RC4-MD5? Currently I have only Kerberos and CRAM-MD5 enabled.
Eric

Blackberry Internet Service account

Hi everyone,
well, despite trying, this newbie couldn't get on with her Blackberry so has returned it to the shop and gone back to using her sad little nokia. I wanted to ask one quick last question before saying goodbye.
When I first set up my Blackberry, I created a Blackberry Internet Sevice account online. For the life of me, I can't remember exactly why I did this, but anyway, I went to the Blackberry Internet Service login screen (in an attempt to delete the account now that I've returned my phone), but it didn't recognise either my username or my password. It's not a big deal, but I'm a tidy soul and would have liked to delete the account. My question is this: I wiped my Blackberry before returning it and have subsequently changed the passwords to my email accounts: if I do still have a BIS account somewhere, will Blackberry, in theory, still have a link to my email accounts? I'm hoping not.
A special thanks to JSanders who helped me out when I was having problems.
Bye now,
Eve
Solved!
Go to Solution.

Hello,
You have done almost everything necessary to keep things clean. Changing your actual email passwords will prevent BIS from accessing those accounts, even if a BIS account should still exist. To truly eliminate the BIS account, you need to contact the carrier through which you created it...the carriers manage BIS accounts for their customers. See this KB for all steps that need to be carried out when transferring a used BB:
KB05099Steps to take before selling or after buying a previously owned BlackBerry smartphone
As to why you first created a BIS account, see this FAQ:
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
The last account in the list is the BIS-level account...you need BIS to enable those services.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I've already set up an email through my B;ackberry Internet Service. I want to change my email client settings to leave messages on the server. although I am using somebody's pc., can I do it? Please help. thank you! Rosa

If the email client does not leave email messages on the server, the Blackberry Internet Service may not be able to deliver them to my Blackberry device.
Can you please walk me through it? Or should I contact my service provider?
Thanks and keep up the good work!
Rosa

Best to contact your service provider.
1. Firefox isn't available for BlackBerry or any RIM devices. <br />
2. Firefox doesn't do email.

No connexion to BlackBerry Internet Service

Hello,
I have a Blackberry Torch and since 10 days, I don't have any access anymore to Blackberry Internet Service (BIS).
The access sometimes comes back for a few minutes/hours, and then, it is disconnected during hours/days.
Actually, the connexion is interrupted 95% of time.
What is strange is that putting my sim card in another Blackberry, everything is working well, and putting another sim card in my Blackberry, everything is also working well.
It means we can not conclude my Blackberry doesn't work but we cannot conclude that my sim card is the issue neither, especially because my provider, B&You, sent me a new sim card.
I can see that my Blackberry is always trying to connect to BIS as every 5 or 10 minutes, the Blackberry logo appears on my screen for a few seconds and disapears just after.
Checking in my parameters, I see "not connected" in the section "Blackberry Internet Service".
As a consequence, I have no access to bbm, no access to Internet and I cannot send any email...
Can anybody help me?

On the handset, go to:
For OS5 and 4.x
Options - Advanced Options - Host Routing Table
and click Register now, and escape back to the home page.
For OS6 and higher
in options, device , advanced, host routing table, click on menu and choose register now.
Wait 2 minutes and see if registration to network happens.
Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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BESAdmin's, please make a signature with your BES environment info.
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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Blackberry Internet Service

Hi, please help. I have created an account at Blackberry Internet Service but I forgot my log in details.
I tried requesting a password through entering my device pin. It says my password has been sent to my device but I don't receive anything.. I kept on trying every now and then but no luck. I need my log in details for setting up my email on my blackberry tour. It's my first time to blackberry pls help. Thanks

You can call your mobile provider to reset that account and start all over fresh.
Or, to setup your email, use the browser to go to mobile.blackberry.com
Scroll down to Communications and then to Email.
And choose the appropriate email set up you need.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry internet service incoming port :26

Do you know that can I set up my mail accunt with use port : 26 and ı cant get mail, but while ı using port 25 ıt is working. ı can send but ı cant reveice.
type : pop account.
or do you have ports list supported by blackberry internet service.
best regard
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Hi melihlevent,
Port 25 is used for sending email. POP uses port 110 for receiving email. The BlackBerry Internet Services uses the incoming POP or IMAP ports to retrieve your email.
When sending from the BlackBerry, we use our own SMTP server so we don't need to use your SMTP to send email.
The acceptation to this is when you integrate using Outlook Web Access, in which case, your mail server is used to send the email message.
Thanks
-CptS
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Verizon Blackberry Internet Service Client (BIS)- How to create an e-mail Filter

Hello. Thank you in advance for replying to my question. I am trying to create an e-mail filter so that a contact's e-mail messages do not get delivered to my BB and instead just go straight to my regular e-mail account. I understand that you can do this function from the BIS, however when I tried to create an account I received a message that said "please use your device to access the BIS." I did just as the message told me but I did not get the same menu options from my BB as I would have gotten from doing it from the internet. The page only showed a list of my e-mails and an "edit" and "delete" choice for each one. There was no "Filter" button for me to click. I remember a while ago I able to access this page and was able to remove the BB signature (i.e.. "This message is being sent from a BB"), so I know that it was possible to access this page. I do not know why I am not able to accesses it now.
If anyone out there has Verizon and knows how to access the BIS, please let me know how. Or if you know how to create an e-mail filter function, please let me know.
Thank you,
Fred
Solved!
Go to Solution.

Hi there!
To log into your BIS account from a PC/browser (not the BB browser), go to this URL:
https://bis.na.blackberry.com/html?brand=vzw
Enter your BIS credentials and you will then be in your BIS account screen. From there, use this KB to create the filter you desire:
KB04558 Add a filter to a BlackBerry Internet Service account
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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Blackberry internet service password

my phone wiped out had to reinstall the operating system. now i can't get into my blackberry internet service as i cant remember the password. it says it sent it to my blackberry device, but where did it go messages or sms i have no idea and i cant remember it as it has been a long time since i set it up

Hi irrit8s
The password would get sent to you as a PIN message and appear in your main Messages application. If you are not seeing the password, check the signal indicator in the top right corner of your BlackBerry® smartphone's home screen to see if it appears in upper case or lower case letters.
Thanks
-CptS
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KB05133 - Email reconciliation features for BlackBerry Internet Service

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