KE28 with" Copy Characteristic Value with Reference Data" doesn't work

Hi experts:
We need to make a top-down setting the processing option 'Copy Characteristic Value with Reference Data'. We have the following source data:
Customer Business Unit  Value field.
6        #              100
On the other hand, we have plan data as reference data:
Customer Business Unit  Value field.
       A              40
       C              40
       D              20
We need to run a top-down to distribute from client to Business Unit but copying client of reference data. Then, we set 'Copy Characteristic Value with Reference Data' and, in the selection criteria we set '*' for customer.
After running, the result is that the system can find 1 sender and 3 receivers. It is exactly what we are expecting. However, program doesn't make individual items and anything is distributed.
We have found notes 1086282 and 1273924 but the result is the same after implementing these notes.
Thanks in advance for your help.
Best regards
Jose

There are some restrictions on the XML Schema format that you can report off of in Crystal Reports.
If you're using the ODBC XML driver, you may find this of relevance:
[http://resources.businessobjects.com/support/communitycs/TechnicalPapers/cr_xml_data_sources.pdf|http://resources.businessobjects.com/support/communitycs/TechnicalPapers/cr_xml_data_sources.pdf]
and if you're using the native XML driver, the following gives a guide for the accepted formats:
[http://resources.businessobjects.com/support/communitycs/TechnicalPapers/cr_xi_native_xml_driver.pdf|http://resources.businessobjects.com/support/communitycs/TechnicalPapers/cr_xi_native_xml_driver.pdf]
Sincerely,
Ted Ueda

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