Keep asking for my serial number again and again
Have just installed CS5 , all paid up, all signed up, all numbers given and verified, but.....nothing CS5 works, all keep asking for my serial number again and again, accept and verify number is correct, adobe tells me I'm all up and good and running, then screen tells me I'm not licensed so it closes down. same in InDesign, and Photoshop. What the hell is going on Adobe??????
Could be a permissions problem, so the licensing never can persistently verify the serial and create the necessary key files. Try creating another user account with admin privileges and run it from there, then check the settings on your existing account and the pertinent user data folders.
Mylenium
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If you still have the receipt or other proof of purchase, you can ask Apple to send you the serial. Otherwise, bad luck mate.. Good news is, you can now buy Logic Pro 9 from App Store for just 199 USD
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I have Lightroom 3 and have installed it on my Retina iMac running Yosemite. It will not show me any of the modules..error when attempting to change modules.. and keeps asking for my serial number every time. Is it compatible?
DavidThis is a duplicate thread - see here
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How do I install my new Adobe Photoshop Elements 11 Program to my computer? It keep asking for a serial number which I cannot find on the CD envelope or box.
How do set a screen name? Please helpTo locate the serial number:
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Photoshop CC activation issue: keeps asking for a serial number
I had the trial version down loaded and tested. I decided to by a license in CC, so I uninstallded the test version and downloaded the real version from Creative Cloud.
This real versions asks me i I want to buy the real version or to license the produkt! I choose to licence the produkt then I was asked for the serial number!
I do not have one, where do I find that serial number?
Best regards
GoranDhttp://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium -
My iMac has a well-installed Creative Suite 6 Design Standard. I have a valid serial (purchased it) and it works fine. Every couple of months though the Adobe Application Manager pops up and asks me wether I want to continue the test-period or if I am willing to enter the serial number. So I dig into my papers and get the serial number out ... it is accepted every time and works fine then. But after some time - there we go again: I have to enter the number.
I faced this issue a while ago and read that it was recommended to update the Application Manger - which I did. But ... still being bothered by these kinds of questions from time to time.
What can I do?
Information
27" iMac with Mac OS X 10.6.8 (it is not possible to update the OS --- this is the reason why I am running CS6)
Creative Suite 6 Design Standard for MacYou can choose to get the product activated offline: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#Activate your software offline
Please refer to :
Sign in, activation, or connection errors | CS5.5 and later
Re: Mac OSX Photoshop CS6 keep asking for serial number
Re: Photoshop CS6, non Creative Cloud, keeps asking me to register
Hope these help you.
Regards
Rajshree -
Cloud member, but PS keeps asking for my serial number [was:bad faith]
Bought monthly access Adobe CC, but now they ask me the serial number of the product. What to do?
Hi curt,
I have installed one copy of my PS CC at home in my windows machine which is working fine.
But I have my second copy installed in my office mac whcih keeps asking me to register and the countdown has begun. What should I do.
I tried the helper link http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html but I am sure things are fine on the data I have provided. Because if data was the issue my windows copy too would have asked for credentails. Please help.
btw I am too a registereed member in the cloud. -
Hello my name is Vittorio. 2 years ago i've bought the CS6 master collection which has worked perfectly until recently.
Now i keep getting the question to enter my serial number and when i do that i get the Invalid reaction. But it is the same number that worked before! What can i do to make CS6 work again?Hi Vittorio,
We would like to know if you have re-installed your product on this machine. We would also like to know your OS version.
Meanwhile, try:
Error "The serial number is not valid for this product" | Creative Suite
Invalid serial number error
Error "Invalid serial number" | Acrobat 9 | CS4
-Atul Saini -
I need my serial number for my paid subscription how do I get it
Precast238 this is likely due to a connection error between the computer and our activation server. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error.
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Lightroom 5 keeps asking for my serial number. Help me stop this madness!
I have the latest version of lightroom 5. My copy is constantly asking me to enter my serial number. It does not ask me everytime I launch LR, but maybe every 5 to 8 times I open LR.
I am on a windows 7 laptop.
Can someone please help me?
Thank youI had a problem with that post. While it is pretty exhaustive, at first there was a major problem that baffled me. So if anyone is having trouble with the instructions here http://forums.adobe.com/thread/800907?tstart=0 , here is what happened to me and how I got past it.
My problem was that I had been told by Lightroom about 10 times to enter my serial number. I was so fed up on the tenth time, I immediately quit Lightroom and tried to search the internet for answers. I came across the post above but could not get it to work. Why? because the post/link above asks one to search, in a couple of different folders, for a file called "Lightroom 5.0 Registration.lrreg" (because I have version 5 of the software, your number may be different).
Well I searched and searched both of the locations it told me to look in and I could not find that file. There were no other instructions about what to do if the file did not exist.
It took me about a day to realize that the reason I could not find the file was because on the tenth time Lightroom asked me to enter my serial number, I instead closed the program out of frustration. What I needed to do was reenter my serial number AGAIN, then the file would show up.
When I realized that, I easily found the registration file which allowed me to follow the directions in the post/link above.
So the moral of the story is to re-enter your serial number before searching for the file.
I should have realized this earlier, but I was just so frustrated with re-entering my serial number, I decided I was going to solve the problem first before entering that dam long number AGAIN.
Thank you dj_paige for pointing out the article and leading me back to it. -
2.1 keeps asking for Product Serial Number
Every time I start up my Aperture now, I get a screen asking for my name, organization and the serial number from the install disk. This is not the more complex "registration" screen - I have ben there and submitted that. This is just every time I start it asks for this. While it still operates normally once I have started, it is a pain. The machine (MacPro) has just had a new logic board after a failure, and that is the only change. Any suggestions how to get rid of this step?
Thanks
DavidCheck just a few post down. I think Victor already answered this for someone else.
http://discussions.apple.com/thread.jspa?threadID=1490882&tstart=0 -
Why is it asking for a serial number that isn't on the box?
So I am trying to reinstall my iwork from the install DVD and it keeps asking for a serial number that doesn't seem to exist on the box. HELP!
Yes AppZapper is good but there are things it doesn't find, like the file Peter told you about. There are very recent posts about this issue.
http://discussions.apple.com/thread.jspa?threadID=2194749&tstart=0 -
Creative cloud keeps asking me to license my software and then it asks for a serial number
it keeps asking me to license my software and then it asks for a serial number, i do not have a serial number with creative cloud just a order number what do I do?
For me this guideline helped:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
In my case, I had to remove the following lines from the hosts file:
120.0.0.1 lmlicenses.wip4.adobe.com
127.0.0.1 lm.licenses.adobe.com
After that all worked again. Hope this helps.
Jan -
Aperture forgets it license and asks me for the serial number over and over again
Hi,
This is getting ridiculous to the point where I'm thinking of just ditching Aperture. It's continually forgetting is license and asking me for the serial number over and over again. I have the original serial number and an upgrade number when I upgraded to v3, but right now, it's not accepting either of them. What's going on and how do I fix it permanently?
Thanks,
RobRob, have you upgraded to Aperture 3.4.3? This is supposed to have fixed the serial number problem:
http://support.apple.com/kb/DL1610
About Aperture 3.4.3
Addresses an issue that could cause a licensed copy of Aperture to prompt for a serial number with each launch
Be sure to enter the serial number, when you are logged in from an account with Administrator priveleges - otherwise can it not be stored.
Aperture is installed for all users on your mac, so the serial number is written to the system library, not the user library, and this requires read/write access for administrators. Do you enter your serial number using an administrator account?
When did this start? Have you migrated your system from from another mac? Then you still may have an older ProAppSystemID file or Aperture cannot write to the System Library.
To stop Aperture asking for the serial number, first check, if you still have an old file "ProAppSystemID" in your System Library.
Quit Aperture.
Go to your MacintoshHD and open the folder "Library", then "Application Support", then "ProApps".
Remove the File "ProAppsSystemID" to the Desktop, if it exist and restart Aperture.
Reenter your serial number, hopefully for the last time.
Sometimes Aperture writes this file to a temporary directory, when it cannot write to the Library. If the above does not work, look at the temporary directory /tmp
Use the Finder's "Go" menu
Go > Got to folder and enter /tmp into the textfield. If you see the file there, move it to its proper location.
In this case you may want to repair the permissions on your system drive; you can do this using the "First Aid" tools in "Disk Utility" (located in Applications > Utilities)
Regards
Léonie -
I have bought the whole CC and it says my trial has expired. But when i go to license the software, it asks for a serial number and i dont have one. Please help.
Sign out from Creative Cloud and sign in again using email ID using which you had purcahsed subscription:
https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Then launch CC apps which is asking for serial number and check.
Still asks for serial number check the hosts file for Adobe entries , if present remove it and try to activate.
1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.
/etc
3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.it
4)Double click on Hosts file , it will open it with TextEdit, If present Delete Adobe entries present inside Hosts file like 127.0.0.1 activate.adobe.com.......etc
5)Copy and paste the Hosts file back to "Etc" folder.
When asked Authenticate with your Mac password.
Make sure to select "Replace" option when prompted.
Then launch CC apps which is asking for serial number and check.
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