Keep being prompted for a serial number

I launch any adobe app and am prompted to license the product.  I log into my acct but still get asked for a serial number.  I've done all updates and logged in and out of AAM but none of that has worked.  Please help.  I have the creative cloud student edition.

I am copy and pasting my response to another thread - let me know if this is helpful to you or if you aren't using a Mac.
Cancel / close any Adobe products.
On Mac, open Terminal (Utitlities > Terminal), and type:
sudo nano /private/etc/hosts
You will need to then type in your administration password.
Then make sure that any lines that look like:
127.0.0.1       *.adobe.com
etc, are removed.
Generally, your Hosts file should have no additional entries after the commented section - but check before you remove any lines.
I don't know the exact lines for Adobe that you will need to remove - but I think they should be pretty self explanatory.
Press CONTROL + O and it will ask to Save as Filename, hit Enter to save.
Next, you will need to flush your DNS cache.
Type into Terminal:
dscacheutil -flushcache
Exit Terminal, restart AAM and you should be sorted.
GB

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