Keep being prompted for a serial number
I launch any adobe app and am prompted to license the product. I log into my acct but still get asked for a serial number. I've done all updates and logged in and out of AAM but none of that has worked. Please help. I have the creative cloud student edition.
I am copy and pasting my response to another thread - let me know if this is helpful to you or if you aren't using a Mac.
Cancel / close any Adobe products.
On Mac, open Terminal (Utitlities > Terminal), and type:
sudo nano /private/etc/hosts
You will need to then type in your administration password.
Then make sure that any lines that look like:
127.0.0.1 *.adobe.com
etc, are removed.
Generally, your Hosts file should have no additional entries after the commented section - but check before you remove any lines.
I don't know the exact lines for Adobe that you will need to remove - but I think they should be pretty self explanatory.
Press CONTROL + O and it will ask to Save as Filename, hit Enter to save.
Next, you will need to flush your DNS cache.
Type into Terminal:
dscacheutil -flushcache
Exit Terminal, restart AAM and you should be sorted.
GB
Similar Messages
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Why am I prompted for a serial number when trying to open an acrobat PDF?
I am being prompted for a serial number when I try to open a pdf. I just downloaded creative cloud, started with After Effects. I haven't downloaded any other apps. I made a pdf from an InDesign doc. This wasn't happening yesterday. After making the PDF, I am being prompted for a serial number. What serial number and why to open a pdf?
>just downloaded creative cloud, started with After Effects. I haven't downloaded any other apps
What program are you using to try and open the PDF?
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link -
hi there, I bought and downloaded Adobe photoshop elemts 13 today. When trying to set it up, I was prompted for the serial number which upon being entered was deemed invalid. I know the serial number is the correct one. What is the next step, how do I contact Adobe store?!?
Error "The serial number is not valid for this product" | Creative Suite
if that doesn't help, contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html -
I have the Creative Cloud Photography plan why am I being asked for a serial number?
I ordered the Creative Cloud Photography plan yesterday and I believe I haven't got the serial number. I've looked under My Products, I've looked under My Orders, I've checked my email...I just keep going in circles and I don't know how to start using the product that I paid for. :S
Branching to a separate discussion.
C2ro as a member of the Creative Cloud Photography plan there is no need for a serial number. If you are being asked for a serial number then there is likely a connection error preventing the active membership from being authorized on the computer. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve connection errors.
For more information on how to install Photoshop and Lightroom please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html. -
Lightroom CC It keeps asking me for a serial number
I dl lightroom through the CC on my mac. I pay for the photography offer (Lr and Ps for 12€/month) but when I open Lightroom It keeps asking me for a serial number. I checked, I pay every month, no pb with my credit card...
See if any of this helps:
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html -
I have just transferred my entire application file from an Imac to an identical Imac, both running OS 10.9.5. Everything works fine, excepting that when I attempt to open Photoshop 6, I am prompted for the serial number. I enter the serial number provided by Adobe, which I have confirmed with my "previous purchase" records kept by Adobe. It is demanding a "qualifying product", all of which is contained in the complete files I transferred. Why can't Adobe recognise my valid serial number for Photoshop 6?
I have just transferred my entire application file from an Imac to an identical Imac,
Say what?
Please use the proper installer.
Are you really talking about Photoshop 6 or about Photoshop CS6? -
Hi I have adobe CC for teams, a team member is having problems opening indesign we are being asked for a serial number, ive checked on our admin account and he is one our our registered 'members'. I wasn't the person who set this up originally so I'm a bit lost, i cant seem to find any serial numbers on the my account section and it seems we have no registered products? can you help?
Hi There,
We have checked the details of your team, all seat are assigned properly.
Now there are few details that we would need in a Private Message so that I can assist you appropriately.
Name of the user:
Email of the user:
Meanwhile, try the below mentioned links.
Creative Cloud applications ask for serial number
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
[Note: Details that we need is critical, make sure you send them in via Private Message only.]
Thanks,
Atul Saini -
I purchased Adobe CS4. I am now being asked for my serial number and when I put it in the program does not recognize it for Acrobat Pro 9 though it does for PhotoShop, Bridge and the rest of the suite. What can I do?
Contact support if you have serial number issues. Otherwise start by checking this stuff:
Sign in, activation, or connection errors
Mylenium -
I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going on?
[discussion moved to Acrobat Installation & Update Issues forum.]
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I'm paying for my creative cloud (student version) and my after fx trial version is over but it keeps asking me for the serial number. What can i do?
Moving this discussion to the Creative Cloud Download & Install forum.
Anebz I would recommend fixing the connection error preventing the applications from contacting our activation server. You can find details on how to resolve the connection error at Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html. -
I purchased and downloaded Lightroom 5.5. After installing it, I was prompted for the serial number. When I entered it an error message appeared saying it was an upgrade serial number and I need to enter my original purchase number. This was my original purchase, not an upgrade. Now what do I do?
It sounds like you bought an upgrade from Adobe. How much did you pay? The upgrade is about $80, and the non-upgrade is about $150. If you bought an upgrade version and had no previous version, you would see what you're seeing.
If that is the case and I were you, I'd call Adobe, and arrange for a refund and to order the correct version.
Hal -
Prompted for a serial number when opening CC CS6 products
Hi all,
I'm trying to do final user testing for my team who are all signed up to CC for teams membersip. We're unfortuately bound by the limitations of Windows XP (yes really!) and so Adobe advised our IT team to d/l an older version of the cloud (so to speak) which is compatible. The CS6 master collection was downloaded and installed fine following this, but when I try to launch the products using my Adobe ID on our test machine, it prompts for a serial number instead of linking it with my membership.
I have tried all the troubleshooting options, like language preference and adding an address etc. Nothing has changed the current status.
Please can someone advise how to fix the problem?
Many thanks,
Louise>just downloaded creative cloud, started with After Effects. I haven't downloaded any other apps
What program are you using to try and open the PDF?
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link -
I am being asked for a serial number for a software update for aperture.I bought this from the app store and can't find the serial number.any ideas?
What exactly does the dialog widow say? Can you show us a screen shot?
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Why am I prompted for my serial number even if i dowloaded the apps using creative cloud?
Why am I prompted for my serial number even if i dowloaded the apps using creative cloud?
These are user to user forums. Most of us are paying customers. If you have a problem deactivating your software, you need to contact Adobe Support directly. They can most likely resolve the deactivation for you, and might be able to assist further in resolving your problem.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/ -
Just upgraded to 9.1.4, now being asked for a serial number from my packaging, which is 1000 miles away at the moment. Any way out of this? Thanks.
Add me to the list. This is a nuisance.
Fortunately, if i click on cancel, Logic will start the next time i run it without asking me. (But it asks again the third time i run it, and so forth - really strange!)
Please report this bug to Apple! http://www.apple.com/feedback/logicpro.html
Fox
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