Keep Getting an Error for On-Demand. Please Help!!!

My wife and I were in the middle of watching an On-Demand movie when the screen just went blank and then it went back to the FiOS On-Demand Menu and put the error code VOD_8 : 0Xffff up on the screen. Now nothing will work in the On-Demand menu. I've been on hold with Verizon waiting for tech support for over 25 minutes. Can anyone help????

VOD_8 is an error indicating that the stb has lost connection with the network. Try rebooting the router. This will likely clear the issue.
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Error exists between keyboard and chair.

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