Keep getting an error message stating cartridge error, remove cartridge and replace it.

I have an HP officejet 5610 all in one printer. I keep receiving an error message stating to take cartridge out put back in. I have done this a dozen times literally with no success. I have also followed many trouble shooting methods all of which have failed. I have no paper jam, nothing inside the printer blocking the cartridge from moving. I can do test print without any problem except when I go to print a document then this error shows up. Can't figure it out. The ink cartridges are new as well. Anyone have any ideas?

Can you try the steps in the document here. Please let me know if any of them work.
Thanks,
Francheska
Although I am an HP employee, I am speaking for myself and not for HP.

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