Keep getting "cannot connect to iTunes store" message?

I have wifi connection but can't access the app store or iTunes store

This is a support article that you should start with. Use the links at the end of this support article for more things that you can try as well.
Can't connect to the iTunes Store

Similar Messages

  • I keep getting "Cannot connect to iTunes Store" message

    Everytime I try to download an update or just a new app, I am asked to put in my password. I do that and I get a message that says "Cannot connect to iTunes Store". I have gone and changed my password and updated my info and I still am getting the same message. This just started recently.

    So, I looked around the web for some solution as to how to fix this problem and found this:
    http://ipad.about.com/od/iPad_Troubleshooting/ss/iTunes-does-not-recognize-iPad. htm
    I did all of the things in this list and of course turning the iPad off then back on worked.

  • Keep getting "cannot connect to itunes store" when trying to update aps.  help please.

    am trying to update free aps on ipad mini. i key in itunes password but keep getting "cannot connect to itunes store" message. have changed password twice & password works on laptop.  why won't it work on ipad?

    Hello richvasmc,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Best of luck,
    Mario

  • Why do I get "Cannot connect to ITunes Store" message on my IPad and IPhone?

    Why do I get "Cannot connect to ITunes Store" message on my IPad and IPhone?
    I have tried numerous times to connect to ITunes Store to update my current apps and continue to get this message.  Apple has determined that it is not a device problem or an Apple problem.  It has to do with ITunes.  Can anyone help?

    I am having no problems downloading from the app store today. I just tried it again. However, I read some of those other discussions as well and there have been times when the iTunes or App Store has been out of commission. Don't hold your breath waiting for Apple to acknowledge it because that is not going to happen. That is not how they operate.
    You can report it to them here ....
    http://www.apple.com/support/itunes/contact/

  • When updating my apps on the iphone through the App Store I keep getting "Cannot connect to iTunes store".  Any suggestions?

    When updating my apps on the iphone through the App Store I keep getting "Cannot connect to iTunes store".  Any suggestions?

    100% solved the problem; thanks for the help friendo!

  • Why do I get "cannot connect to ITunes store" message

    I seem to be unable to connect to ITunes and keep getting the same message which says "cannot connect to ITunes store".

    The iTune Store for music and video is not available in certain countries.
    Which item I can buy in which countr (hit the Expand All Section to see details)
    http://support.apple.com/kb/TS3599

  • Why am I getting 'cannot connect to iTunes store' message when going to App Store?

    I recently purchased a refurbished iPad 1 (iOS 5.0) from the Apple Store.  I've downloaded one free app from the App Store.  But today when I returned to the App Store, the following message displayed:  Cannot connect to iTunes store.
    I have an Apple ID which I can see via Settings.  The software is up-to-date (checked software update).  I can access the App Store via my iPod Touch.
    Any words of wisdom?  Thanks in advance.

    iPad 1 (iOS 5.0)
    Tap Settings > Store
    Make sure Apps is switched on under Automatic Downloads.
    If you download an app on one device it should automatically sync to the other providing they are both running iOS 5.

  • HT204053 I keep getting cannot connect to iTunes Store on my iPhone 5?

    Can anyone help, i am trying to listen to my music on my iphone5 but I keep getting the message "cannot connect to iTunes"

    OK. Do you have a question and what does this have to do with using an iPhone in an enterprise environment.

  • Why do i get cannot connect to itunes store message on my ipad

    I can't access the itune store to buy music on my ipad.  What should I do to correct this problem?

    The iTune Store for music and video is not available in certain countries.
    Which item I can buy in which countr (hit the Expand All Section to see details)
    http://support.apple.com/kb/TS3599

  • When I try to update an app, (Facebook), I get a "Cannot connect to iTunes store" message. Any advice?

    When I try to update an app, (Facebook), I get a "Cannot connect to iTunes store" message. Any advice?

    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight
    Can't connect to the iTunes Store

  • "Cannot connect to iTunes Store" message

    Why do I keep getting a "Cannot connect to iTunes Store" message when I try to update apps on my iPod Touch. I have a wifi connection, and I can buy music through the store, but I can't update apps.
    I've read various explanations and fixes (uninstalling software, deleting programs, etc.), but nothing seems to work. One answer that makes sense is that a corrupted app is causing problems. But before I delete all my apps I want to make sure that will work.
    I'm open to suggestions.

    I read in another discussion that deleting apps solved the problem so I tried deleting the 7 apps that needed updating and installing them again. Fortunately, all of them were free except two that cost me a combined $3. It seemed to work. I can access the iTunes store and didn't have any problems installing the apps. The next hurdle will be when I have to udpate an app. We'll see.
    P.S. I think that there may be a problem with the The NY Times app and the "Newstand", but I'm just guessing.

  • I keep getting "cannot connect to iTunes"

    I keep getting "cannot connect to iTunes"

    You can try rebooting your router. Unplug it from the power source for about 30 seconds and then plug it in again.
    You can try these standard troubleshooting steps.
    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    Quit iTunes and the App Store and restart the iPad. Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus (-) sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    You can also look at this for help.
    http://support.apple.com/kb/ts1368

  • TS3274 Two days and I still get Cannot connect to iTunes Store on my ipad. But wifi is good. Don't know how to correct this problem.

    I have gone to day and still get "Cannot conect to itune store" message on my ipad. My wifi connection is very good. I can run Safari and get mail and run all other apps that require internet.

    i have the same problem and all anyone does on the forum is to refer me to the same help page from apple whcich is of noe help at all. my wifi is fine everything on the ipad works and connects except to the apps and itunes. can someone give me some real advice please. this problem is driving me crazy. ive searched forum after forum and i cant find nay real answers. thanks

  • Can no longer download apps, constantly get "cannot connect to iTunes Store"

    Can no longer download apps, constantly get "cannot connect to iTunes Store"
    Can connect to iTunes, Safari, Google et etc. No issue with our wifi/network, we also have another iPad which fas no problem downloading apps.

    Try syncing your iPad with your computer, that way it can update its version of iTunes.

  • When I try to download my updates it keeps saying cannot connect to iTunes store please help I'm going mad!

    When I try to download my updates it keeps saying cannot connect to iTunes store please help I'm going mad!

    a lot of people have posted about this and i have seen one weird thing fix this. people said they where going into date and time under settings and changing  the date to some time in the future and then going to the itunes store and it would give them an error that there date and time was wrong. then all you need to do is go back and set the date and time right and go back to the itunes store and try again.
    Im not sure why this did the trick but a bunch of people said that this helped them out..... Weird i know
    You might want to see if it fixes your problem.

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