Keep getting "cannot connect to itunes store" when trying to update aps. help please.
am trying to update free aps on ipad mini. i key in itunes password but keep getting "cannot connect to itunes store" message. have changed password twice & password works on laptop. why won't it work on ipad?
Hello richvasmc,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Best of luck,
Mario
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This works for some users. Not sure why.
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Have you tried rebooting your router - unplug it for about 30 seconds and then plug it in again - or temporarily disabling your firewall or anti virus software?
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Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
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Sign out of your account, restart the iPad and then sign in again.
Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>Store>Sign in and then try again.
You can also try rebooting your router by unplugging it for about 30 seconds and then plug it in again.
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http://support.apple.com/kb/TS1368 -
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Try rebooting your router first. Unplug it for 30 seconds and then plug it in again. Reboot your iPad as well.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
If you still can't connect to the iTunes store, look here for help.
Can't connect to the iTunes Store.
http://support.apple.com/kb/TS1368
And look here for more advanced troubleshooting help.
iTunes: Advanced iTunes Store troubleshooting.
http://support.apple.com/kb/TS3297 -
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While there may not be specific information about that error, here is an article of steps for troubleshooting connectivity issues with the iTunes store:
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http://support.apple.com/kb/ts1368
If that article does not help, there is a link near the bottom for an additional article of advanced troubleshooting.
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You might want to see if it fixes your problem.
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